Solutions for Supporting and Managing IT
From helping one person to looking after a whole fleet, SimpleHelp brings remote access, support, automation and AI together on a server you control. Find the workflow that fits your team.
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The core ways teams put SimpleHelp to work.
Remote Access
Access unattended computers and servers with SimpleHelp. Remote desktop, file transfer and terminal tools, through a server you control.
ExploreRemote Support
Help users with on-demand remote support and unattended access. SimpleHelp combines remote control, diagnostics and file transfer on your own server.
ExploreRemote Monitoring and Management
Monitor device health, create alerts and automate maintenance with self-hosted RMM. SimpleHelp combines remote machine management with support and access.
ExploreSelf-Hosted Remote Access
Run remote access on your own infrastructure or cloud. SimpleHelp gives you control of server location, authentication, permissions and update timing.
ExploreAutomation with Toolbox
Turn scripts into reusable tools, then run them in sessions, across fleets, on schedules or from alerts.
IT Automation with Toolbox
Build a library of reusable IT tools with SimpleHelp Toolbox. Scripts, files, inputs and results for one machine or thousands, shared across your team.
ExploreAutomated Alert Remediation
Fix common problems automatically when alerts fire. SimpleHelp runs your Toolbox tools in response to alerts, then notifies your team with the results.
ExplorePSA and Help Desk Integration
Connect SimpleHelp to your PSA, ticketing and reporting systems. Use the Web API to query machines, monitoring data and session history from your own tools.
ExploreRemote Software Deployment
Install and update software on many remote computers at once. Bundle installers with SimpleHelp Toolbox tools, run them across groups and check the results.
ExploreAI with Cyana
Work across your fleet in plain language, with technician review and your choice of AI model.
AI RMM
Manage your fleet in plain language with Cyana, the AI for SimpleHelp RMM. Query, diagnose and act across machines, with technician review and your choice of AI model.
ExploreAI Remote Support Assistant
Cyana works alongside technicians inside SimpleHelp remote sessions, running diagnostics, explaining findings and suggesting fixes, with your choice of AI model.
ExploreAI Fleet Reports and Audits
Ask Cyana for a fleet health check or inventory and get a clear report in seconds. Scope new customers, review estates and share findings.
ExplorePrivate AI for IT Operations
Use AI for IT operations without sending data to a cloud you do not choose. Cyana works with on-premise models and the provider of your choice.
ExploreAI for MSPs
Help your MSP do more with the same team. Cyana brings AI fleet queries, diagnostics and automation to SimpleHelp, at $0.20 per machine per month.
ExploreAI Script Generation
Describe the task and let Cyana write the PowerShell, Bash or Python script, then save it as a reusable SimpleHelp Toolbox tool and run it across your fleet.
ExploreRemote access and support capabilities
The specific features people look for in a remote support platform.
Unattended Remote Access
Connect to unattended computers and servers at any time. SimpleHelp unattended access runs through your own server, with permissions, MFA and full history.
ExploreRemote Support for Customers
Help customers in minutes. They download a small support app and join your queue with no account to create. Branded, self-hosted and simple for first-time callers.
ExploreBranded Remote Support
Put your own name, logo and colours on remote support. SimpleHelp lets you brand the customer app, download pages and web pages, on your own domain and server.
ExploreRun Scripts on Multiple Computers
Run PowerShell, Bash, Python and other scripts across many remote computers at once. Collect output and return codes, schedule runs and repeat with one click.
ExploreRemote File Transfer
Move files to and from remote computers during a session or in the background. SimpleHelp file transfer works on Windows, macOS and Linux through your own server.
ExploreRemote Command Line Access
Open PowerShell, Command Prompt or a Linux and macOS shell on remote machines. SimpleHelp terminal sessions work alongside remote desktop on your own server.
ExploreSession Recording and Audit Logs
Record remote sessions and keep a detailed history of who connected, when and what they did. SimpleHelp stores recordings and logs on your own infrastructure.
ExploreActive Directory and LDAP Sign-In
Sign technicians in with Active Directory, LDAP, Entra ID, OpenID Connect or RADIUS. Manage remote access centrally and add MFA with SimpleHelp.
ExploreWake-on-LAN Remote Access
Wake sleeping or powered-off computers remotely, then connect. SimpleHelp sends Wake-on-LAN packets through an online machine on the same network.
ExplorePlatforms and devices
Support Windows, macOS, Linux and ARM devices from one console.
Cross-Platform Remote Support
Support Windows, macOS and Linux from one platform, with customer help for Android and iOS. One console, one server, every machine you manage.
ExploreLinux Remote Desktop
Remote desktop, terminal and file transfer for Linux machines. Support Linux desktops and servers from the same console as Windows and Mac, on your own server.
ExploreHeadless Server Remote Access
Manage headless Linux and Windows servers without exposing SSH or RDP. Terminal, file transfer, monitoring and scripting through your own SimpleHelp server.
ExploreMac Remote Support
Support Mac users and manage macOS machines remotely. Attended and unattended access, file transfer, terminal and scripting from one SimpleHelp console.
ExploreRaspberry Pi and ARM Remote Access
Manage Raspberry Pi and other ARM Linux devices remotely. Terminal, file transfer, monitoring and scripting through your own SimpleHelp server.
ExploreSelf-hosting, security and control
Run remote support where you choose, with the controls your environment requires.
On-Premise Remote Support
Install remote support and remote access on your own servers. SimpleHelp runs on-premise on Windows, macOS or Linux, with your network, identities and update schedule.
ExploreAir-Gapped and Isolated Network Remote Access
Remote support for isolated and air-gapped networks. Run SimpleHelp entirely inside your network with offline licensing and local AI options.
ExploreData Sovereignty for Remote Support
Keep remote support data in your country and off vendor clouds. SimpleHelp runs on infrastructure you choose, with no SimpleHelp-operated relay.
ExploreRemote Support for Regulated Industries
Self-hosted remote support for healthcare, finance, government and critical infrastructure. Control data location, access, auditing and encryption with SimpleHelp.
ExplorePricing and licensing
Licensing based on concurrent sessions, with perpetual options.
No Per-Device Pricing
Stop paying for every endpoint. SimpleHelp licenses concurrent sessions, not devices or technicians, so your costs do not climb as your estate grows.
ExploreRemote Support Without a Subscription
Buy SimpleHelp once and keep using it. Standard and Business licences are perpetual, with a year of updates and support included and optional renewal.
ExploreAffordable RMM
Get monitoring, alerts, scripting and remote access without per-device RMM pricing. SimpleHelp Business is a full RMM licensed by concurrent session.
ExploreRemote Support for Small Businesses
Simple, affordable remote support for small businesses and small IT teams. Help users, access office machines and buy once with SimpleHelp.
ExploreWho uses SimpleHelp
How different teams and industries put SimpleHelp to work.
Remote Support for MSPs
Run your MSP on a remote support and RMM platform you control. Customer groups, technician permissions, branding and session-based pricing with SimpleHelp.
ExploreIT Help Desk Remote Support
Give your internal help desk fast remote support, unattended access and diagnostics. Queues, directory sign-in and history in a self-hosted SimpleHelp server.
ExploreRemote Support for Schools and Universities
Support staff and students, manage labs and give remote access to campus computers. Self-hosted SimpleHelp with Remote Work, perpetual licensing and LDAP sign-in.
ExploreRemote Access for Manufacturing and OT
Secure remote access for factory floors, OT networks and industrial PCs. Self-hosted SimpleHelp with Condensers, offline licensing and full audit history.
ExploreRetail, Kiosks and Digital Signage
Remotely support point-of-sale systems, kiosks and digital signage across every location. Unattended access, monitoring and scripting with SimpleHelp.
ExploreBuild the right setup for your team
Find your solution. Try it with your team.
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