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SimpleHelp Query Form
If you have a query, want to send some feedback or wish to report an issue then please use the form below to do so. The support form is concise and will give us the information needed to best deal with your query.
Your Name
Email
Server Address
Example:
http://yourdomain:80
or
4.2-20141121-135013
I would like to
Suggest a Feature
Ask a General Question
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Report a Server Problem
Report a Session Problem
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Many queries are already answered in our
support guides and knowledge base
.
Common Queries
Lost your license? Use our
license retrieval tool
.
Want to upgrade your sessions or renew support? Upload your license
here
.
Upload your license
Server Log File
Your SimpleHelp server logs important information to a server log file. This log file can be useful when diagnosing server issues, so we provide
comprehensive instructions
on how to retrieve your log.
Knowledge Base
Many queries are answered in our
support guides and knowledge base
.
Server log file
Log Files and Screenshots
Sending in log files or screenshots of your problem will help us resolve your issue more quickly. We have instructions on how to collect
Technician Logs
,
Customer Logs
or
Access Service Logs
.
Knowledge Base
Many queries are answered in our
support guides and knowledge base
.
Log files and Screenshots
Description
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