Remote Support Software by SimpleHelp
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SimpleHelp Query Form

If you have a query, want to send some feedback or wish to report an issue then please use the form below to do so. The support form is concise and will give us the information needed to best deal with your query.
Example: http://yourdomain:80 or 4.2-20141121-135013
 
Knowledge Base
Many queries are already answered in our support guides and knowledge base.
 
Common Queries

Lost your license? Use our license retrieval tool.
Want to upgrade your sessions or renew support? Upload your license here.
 
Server Log File
Your SimpleHelp server logs important information to a server log file. This log file can be useful when diagnosing server issues, so we provide comprehensive instructions on how to retrieve your log.

Knowledge Base
Many queries are answered in our support guides and knowledge base.
 
Log Files and Screenshots
Sending in log files or screenshots of your problem will help us resolve your issue more quickly. We have instructions on how to collect Technician Logs, Customer Logs or Access Service Logs.

Knowledge Base
Many queries are answered in our support guides and knowledge base.
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