Behind the builds - new, fixes, and what's next for SimpleHelp
We are making a few changes to SimpleHelp licensing. Most customers who renew each year will see little or no change, but we want to explain what is changing and why.
Cyana works with multiple AI providers. Here's what each one means in practice and how to decide which fits your environment.
A confirmation dialog might seem like a minor interruption, but in remote support it is one of the most important security controls in the flow. This post looks at why that single prompt carries far more weight than most technicians give it credit for.
Three vulnerabilities in SimpleHelp 5.5.7 and earlier were patched within two days of being reported to us, a week before public disclosure. Here is what each CVE means, how they can be chained, and why keeping your server up to date is the only action you need to take.
A practical guide to HTTP response headers that covers the use cases most sysadmins actually run into; from stopping crawlers indexing your staging environment to cutting down on security scanner noise. Includes ready to use Nginx configuration and explains the reasoning behind each header, not just what to copy and paste.
A new set of API endpoints will let you trigger SimpleHelp Toolbox tools programmatically, without anyone opening the Technician Console. List tools, start runs, check progress, and collect results from your existing systems.
Cyana now has the ability to go beyond plain text. When you're auditing disk space across your machines, mapping out wifi speeds, or summarising software versions by department, a chart or a formatted report tells the story far more clearly than a wall of text.
Information on why you should upgrade to newer SimpleHelp releases to protect against certificate revocation.
Today we're pleased to announce the release of two new builds of SimpleHelp: 5.5.15 and 6.0 Prerelease. Find out more about the transition from 5.5 to 6.0.
A new AI-powered feature for SimpleHelp's remote management software
Ever had a script work everywhere except where it actually matters? This one came down to the difference between passing null parameters passing nothing at all... PowerShell treats those very differently.
With the release of SimpleHelp v6.0 on the horizon, we commissioned an independent code review from Pwn2Own prize-winning cybersecurity firm Agile Information Security. Their team found no major issues and provided recommendations that have all been implemented. Here's what that means for our customers, plus a first look at some of the new features heading your way.
