The SimpleHelp Dispatch

Behind the builds - new, fixes, and what's next for SimpleHelp

SimpleHelp Licensing Updates

We are making a few changes to SimpleHelp licensing. Most customers who renew each year will see little or no change, but we want to explain what is changing and why.

May 18, 2026

8 min read

Tutorial

8 min read

5 Prompts your Support Team could use with Cyana

How useful Cyana is depends on how well the request is scoped. These are the five prompts your support team may run most often, with the mode, scope and access each needs, the underlying checks, and what to look for in the review before you approve anything.

October 8, 2026

Tutorial

5 min read

Scripting, Simplified: SimpleHelp's Toolbox API

SimpleHelp's Toolbox Scripting API turns your existing scripts into fleet-wide workflows: sending user notifications, triggering alerts, pulling log files, and chaining actions across machines, all from within a single Tool run. This post walks through six practical examples, from popping up a message when an alert fires to triggering Tools automatically from an external system via the Web API.

September 22, 2026

Security

6 min read

CVE-2026-48558: What You Need to Know About the SimpleHelp OIDC Authentication Bypass

A vulnerability in SimpleHelp's OpenID Connect authentication was reported to us,patched, and assigned CVE-2026-48558. If you are running SimpleHelp 5.5.16 orSimpleHelp 6.0 RC2 or later, your server is not affected. This post covers what the vulnerability is, who is at risk, and what you should do.

June 19, 2026

Guide

7 min read

AI-Powered RMM Without Giving Up Control

Cyana is SimpleHelp's AI assistant that brings AI-powered remote monitoring and management (RMM) to IT technicians and MSPs, allowing them to query and manage endpoints through natural language without sacrificing control

June 18, 2026

Guide

8 min read

Choosing the Right LLM for Cyana

Cyana works with multiple AI providers. Here's what each one means in practice and how to decide which fits your environment.

June 9, 2026

Guide

6 min read

The Dialog Standing Between You and a Security Incident

A confirmation dialog might seem like a minor interruption, but in remote support it is one of the most important security controls in the flow. This post looks at why that single prompt carries far more weight than most technicians give it credit for.

May 7, 2026

Security

5 min read

Security Vulnerabilities in SimpleHelp 5.5.7 and Earlier: What You Need to Know

Three vulnerabilities in SimpleHelp 5.5.7 and earlier were patched within two days of being reported to us, a week before public disclosure. Here is what each CVE means, how they can be chained, and why keeping your server up to date is the only action you need to take.

May 7, 2026

Guide

6 mins read

HTTP Headers Are Doing More Work Than You Think

A practical guide to HTTP response headers that covers the use cases most sysadmins actually run into; from stopping crawlers indexing your staging environment to cutting down on security scanner noise. Includes ready to use Nginx configuration and explains the reasoning behind each header, not just what to copy and paste.

April 16, 2026

Feature Update

5 min read

Run Any Tool on Any Machine with a Single API Call

A new set of API endpoints will let you trigger SimpleHelp Toolbox tools programmatically, without anyone opening the Technician Console. List tools, start runs, check progress, and collect results from your existing systems.

April 15, 2026

Feature Update

5 min read

Cyana Can Now Generate Visual Reports and Diagrams

Cyana now has the ability to go beyond plain text. When you're auditing disk space across your machines, mapping out wifi speeds, or summarising software versions by department, a chart or a formatted report tells the story far more clearly than a wall of text.

April 8, 2026

Security Update

5 min read

Updating Your SimpleHelp Installation and Upcoming Certificate Changes

Information on why you should upgrade to newer SimpleHelp releases to protect against certificate revocation.

March 27, 2026

Release

3 min read

Two New Releases of SimpleHelp

Today we're pleased to announce the release of two new builds of SimpleHelp: 5.5.15 and 6.0 Prerelease. Find out more about the transition from 5.5 to 6.0.

March 27, 2026

Release

5 min read

Introducing Cyana AI: Manage Your Entire Fleet with Natural Language

A new AI-powered feature for SimpleHelp's remote management software

March 27, 2026

Troubleshooting

7 min read

The PowerShell Script That Worked Everywhere — Except Where It Mattered

Ever had a script work everywhere except where it actually matters? This one came down to the difference between passing null parameters passing nothing at all... PowerShell treats those very differently.

March 12, 2026

Release

5 min read

What's Coming in SimpleHelp v6, And Why We Had Our Code Reviewed

With the release of SimpleHelp v6.0 on the horizon, we commissioned an independent code review from Pwn2Own prize-winning cybersecurity firm Agile Information Security. Their team found no major issues and provided recommendations that have all been implemented. Here's what that means for our customers, plus a first look at some of the new features heading your way.

March 5, 2026