Own your SimpleHelp License

SimpleHelp licenses are a one time purchase priced on Simultaneous Sessions.
What's a Session?

Standard

Everything you need for remote support and access at a great price.
1000 Machines
$300
Per Session
$270
Per Session
​(5 Bundle)
One time purchase
​Support and upgrades included for 1 year

Business

Monitor and manage large networks, offer automated services to clients.
Unlimited Machines
$450
Per Session
$360
Per Session
​(5 Bundle)
One time purchase
Support and upgrades included for 1 year

Enterprise

High availability, redundant servers, failover and clustering.
Unlimited Machines
$400 Annual
Per Session
Annual subscription
​Support and access to all releases

Standard License

Low cost remote support, access, monitoring and presentations.

Sessions

License Tier Features

Pick a license tier that is right for you and your business, from affordable to enterprise.
Standard
Remote Support (Support sessions where your customer initiates a support request and a technician then remotely connects to their machine.)
​Unattended Remote Access (Unattended sessions where technicians connect to remote machines running the Remote Access service.)
​Presentations (Web-based presentations allowing technicians to share their desktop with many attendees.)
Live Monitoring (View instantaneous system performance metrics and other hardware details of remote machines.)
Mobile Access (Web-based mobile technician access allows you to connect and control remote machines on the go.)
In Session Toolbox (Create tools that you can run in a session to automatically perform actions or setup environments on the remote machine.)
Business
Remote Support
​Unattended Remote Access
​Presentations
Live Monitoring
Mobile Access
Standard and Custom Alerts (Use our standard alerts over monitoring data collected from remote machines, or create custom alerts to take actions you define and alert over the results.)
Scheduled Tool Runs (Custom alerts allow you to schedule tool runs on remote machines.)
Service Provider Apps (Create different application bundles for third party users of your SimpleHelp system, easily managing access and permissions.)
Mass Toolbox (Run a toolbox across multiple remote machines from within the technician console.)
​Mass Deployment (Push and install the remote access service on remote machines for simple deployment.)
Mass Notification (Send a visual message to multiple remote machines from the technician console.)
App Tunnels (Create a seamless connection between technicians and remote services, sending data over a SimpleHelp session for secure remote connections.)
3rd Party Access and Reselling (Generate additional revenue by including access to your SimpleHelp server as part of a service bundle for your customers.)
Enterprise
Remote Support
​Unattended Remote Access
​Presentations
Live Monitoring
Mobile Access
Standard and Custom Alerts
Scheduled Tool Runs
Service Provider Apps
Mass Toolbox
​Mass Deployment
Mass Notification
​App Tunnels
3rd Party Access and Reselling
​RADIUS Authentication (Integrate with a RADIUS Authentication server for additional multi-factor security.)
High Availability Failover (Improve SimpleHelp server redundancy by running multiple SimpleHelp servers, including seamless failover from primary to secondary.)
Remote Access Clustering (Scale up the number of HTTP or HTTPS remote access services by adding SimpleHelp cluster nodes.)
Licensing Server (Centrally manage SimpleHelp license allocations for multiple SimpleHelp servers.)

Sessions Explained

A session is any connection between a technician and a remote computer.

For example, a 5 session license allows:
  • One technician to connect to five remote machines at the same time.
  • Five technicians to each connect to one remote machine at the same time.​

You can increase your sessions at any time.

Support, Updates and Upgrades

You can add sessions or upgrade your license tier at any time by paying just the difference in price between the two licenses.

Your license includes one year of email support and access to all SimpleHelp updates - major and minor.

You can purchase an additional year of support and access to upgrades at the per session renewal cost of $120 for Standard and $180 for Business licenses.

See our our FAQ or Full Terms and Conditions for additional information.