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Support sessions where your customer initiates a support request and a technician then remotely connects to their machine.

Unattended sessions where technicians connect to remote machines running the Remote Access service.

Web-based presentations allowing technicians to share their desktop with many attendees.

View instantaneous system performance metrics and other hardware details of remote machines.

Web-based mobile technician access allows you to connect and control remote machines on the go.

Create tools that you can run in a session to automatically perform actions or setup environments on the remote machine.

Use our standard alerts over monitoring data collected from remote machines, or create custom alerts to take actions you define and alert over the results.

Custom alerts allow you to schedule tool runs on remote machines.

Create different application bundles for third party users of your SimpleHelp system, easily managing access and permissions.

Run a toolbox across multiple remote machines from within the technician console.

Push and install the remote access service on remote machines for simple deployment.

Create a seamless connection between technicians and remote services, sending data over a SimpleHelp session for secure remote connections.

Generate additional revenue by including access to your SimpleHelp server as part of a service bundle for your customers.

FIPS certified libraries used throughout for security and regulatory compliance (FIPS is an additional cost and requires an alternate download).

Condenser Remote Access Services allow for larger scale installations and secure network segmentation per IEC 62443.

Integrate with a RADIUS Authentication server for additional multi-factor security.

Improve SimpleHelp server redundancy by running multiple SimpleHelp servers, including seamless failover from primary to secondary.