Simple, Predictable License Pricing

Support sessions where your customer initiates a support request and a technician then remotely connects to their machine.

Unattended sessions where technicians connect to remote machines running the Remote Access service.

Web-based presentations allowing technicians to share their desktop with many attendees.

View instantaneous system performance metrics and other hardware details of remote machines.

Web-based mobile technician access allows you to connect and control remote machines on the go.

Create tools that you can run in a session to automatically perform actions or setup environments on the remote machine.

Detect problems automatically and take action when they occur.

Run tools and maintenance tasks automatically on a schedule.

Create different application bundles for third party users of your SimpleHelp system, easily managing access and permissions.

Run a toolbox across multiple remote machines from within the technician console.

Push and install the remote access service on remote machines for simple deployment.

Securely access remote services through your SimpleHelp server.

Give customers controlled access through your SimpleHelp server.

FIPS certified libraries used throughout for security and regulatory compliance (FIPS is an additional cost and requires an alternate download).

Condenser Remote Access Services allow for larger scale installations and secure network segmentation per IEC 62443.

Integrate with a RADIUS Authentication server for additional multi-factor security.

Improve SimpleHelp server redundancy by running multiple SimpleHelp servers, including seamless failover from primary to secondary.