SimpleHelp Guides
If you're new to SimpleHelp, check out the Getting Started guide
Popular Guides
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Administration
Configure and manage your SimpleHelp server |
Technicians
A guide for technicians using SimpleHelp |
Migration
Move SimpleHelp to a different server |
Remote Management
Create alerts and run tools remotely |
Server Installation, Setup and Migration
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SimpleSetup
Request a trial server or manage Linux installations |
Installing on Windows
Server instructions for Windows Installing on Linux Server instructions for Linux, include daemon setup Installing on macOS Server instructions for macOS |
Public Accessibility Guide
Ensure that your SimpleHelp server is publicly accessible SSL Guide Install your own SSL certificate on your SimpleHelp server Server Requirements Typical requirements for SimpleHelp. |
Updating Guide
Upgrading to a new SimpleHelp release Server Migration Guide Move SimpleHelp to a different server Enterprise User Guide Make the most out of the Enterprise features |
Licensing
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Renew License and Support
Renew your license to run the latest SimpleHelp releases |
Upgrade your License
Increase your license sessions or switch tier Increase Sessions Change License Tier |
Using SimpleHelp
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Technician Guide
A guide for technicians accessing the SimpleHelp server Administrator Guide Setup and configure your SimpleHelp server Filtering Guide Configure which customers and machines a technician can access Remote Management Guide Create alerts and run tools remotely |
Remote Access Guide
Install and configure the always on agent for on demand sessions Service Provider Guide Share access to your SimpleHelp server with your customers ToolBox Guide Create, configure and launch tools remotely Mobile VNC Client Guide Use common mobile VNC clients to log in as a Technician. |
Authentication Guide
LDAP, RADIUS and Multi-Factor authentication Branding Guide Use your company branding, and integrate into your website Enterprise Features Guide Make the most out of the Enterprise features Remote Work Guide Offer remote workstation access to your customers as a service. |
Server Event Guide
Configure SimpleHelp to perform actions on server events Mass Deployment Guide Easily deploy the remote access service to remote machines App Tunnels Guide Connect to remote services over a SimpleHelp session |
Integration Guides
Under the Hood
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Session Performance and Troubleshooting Guide
Troubleshoot slow session performance |
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General Articles
Our articles page, where we occasionally write articles that are of general interest to our customers.