SimpleHelp Guides
For any licensing queries visit your account
What's New in SimpleHelp
Getting Started
Server Administrators
Upgrading and Migrating
Updating to new SimpleHelp releases
Changing host or server address
Integration
Embedding pages, downloads and launching the apps by URL
Query and log server data, or manage your server configuration with the web API
Configure email authentication for your server
Access permissions
Configure user authentication, including multi-factor authentication
Set which machines or customers a user can view and connect to
Enterprise
Enterprise Tier features such as Condensers, Peering, License Servers and High Availability Failover
Technicians
Support and Access
Install and configure the Remote Access service on remote machines
Set up Remote Work for users to remotely access their machines
Searching and filtering for machines in the Access tab
Connect third part apps via Remote Access over a SimpleHelp session
Remote Management
Create alerts and configure automatic actions based on remote machine activity
Create, configure and launch tools remotely
Create advanced scripts that integrate with SimpleHelp
Configure notifications and actions based on server events
Mobile
Screen share and chat with customers on iOS and Android devices
Specialist
Using the SimpleSetup tool to remotely manage your SimpleHelp server
Configure SimpleHelp's security options and see our recommendations
General troubleshooting for sessions and connectivity
Set up HTTPS/SSL using a certificate on your server
