SimpleHelp Guides

If you're new to SimpleHelp, check out the Getting Started guide
If you're already up and running, take a look at Whats New for the latest updates.

Popular Guides

SimpleSetup
Request a trial server or manage Linux installations
Administration
Configure and manage your SimpleHelp server
Technicians
A guide for technicians using SimpleHelp
Migration
​Move SimpleHelp to a different server
Remote Management
​Create alerts and run tools remotely

Server Installation, Setup and Migration

SimpleSetup
​Request a trial server or manage Linux installations
Installing on Windows
Server instructions for Windows

Installing on Linux
Server instructions for Linux, include daemon setup

​Installing on macOS
Server instructions for macOS
Public Accessibility Guide
Ensure that your SimpleHelp server is publicly accessible

​SSL Guide
Install your own SSL certificate on your SimpleHelp server

Server Requirements
Typical requirements for SimpleHelp.
Updating Guide
Upgrading to a new SimpleHelp release

Server Migration Guide
Move SimpleHelp to a different server

Enterprise User Guide
Make the most out of the Enterprise features

Licensing

Renew License and Support
Renew your license to run the latest SimpleHelp releases
Upgrade your License
Increase your license sessions or switch tier

Increase Sessions
Change License Tier

Administer SimpleHelp

Administrator Guide
Setup and configure your SimpleHelp server
Authentication Guide
LDAP, RADIUS and Multi-Factor authentication
OAuth Guide
Setup OAuth2 email providers
Server Event Guide
Configure SimpleHelp to perform actions on server events
​Filtering Guide
Configure which customers and machines a technician can access

Using SimpleHelp

Technician Guide
A guide for technicians accessing the SimpleHelp server
Remote Access Guide
Install and configure the always on agent for on demand sessions
Branding Guide
Use your company branding, and integrate into your website
Mass Deployment Guide
Easily deploy the remote access service to remote machines
​​Remote Management Guide
Create alerts and run tools remotely
Mobile Support Guide​
Connect to Android and iOS devices
​Enterprise Features Guide
Make the most out of the Enterprise features
​App Tunnels Guide
Connect to remote services over a SimpleHelp session
​Mobile VNC Client Guide
Use common mobile VNC clients to log in as a Technician
Service Provider Guide
Share access to your SimpleHelp server with your customers
Remote Work Guide
Offer remote workstation access to your customers
Machine Query Guide
Filter the Access tab machines using Machine Queries

Toolbox Guides

​ToolBox Guide​​
Create, configure and launch tools remotely
Scripting API Guide
Create advanced scripts that integrate with SimpleHelp

Integration Guides

Embedding Guide
Easily embed SimpleHelp links  into your website​​
Web API Guide
Use the Web API to create meaningful integrations
Command Line Services
Silently install the Remote Access Service on headless machines

Under the Hood

Security Guide
Details about how SimpleHelp ensures your data is safe
Session Performance and Troubleshooting Guide
Troubleshoot slow session performance




General Articles

Our articles page, where we occasionally write articles that are of general interest to our customers.