Dont take our word for it

As a company, I have had little need to contact over the years etc., but when I have had support requests, it has always been a fast and accurate response which is very good. I have a number of clients that are very sensitive with data exposure as they work in the financial sector and being able to install SimpleHelp on my own server under my own control is reassuring for them (i.e. from client to a third party server back to me via web).  In addition, I like the simple one time pricing structure, I hate subscriptions !  

Simple help has been a godsend it is a very simple yet powerful tool. We are primarily windows and it works fantastic for that purpose. I do have some issues being able to deploy to MAC without touching the computer. I do wish some literature existed for automatic installation on MACS using JAMF. We currently use JAMF for the handful of MACS and I do think it is possible to automate the installation and change security settings through JAMF. I am all about automating as much as I can. For the windows computers, I automate the installation through Jumpcloud then use alerts in simple help to automate the rest.

SimpleHelp has always done exactly what I needed it to. I'm a small consulting firm, so needed something that was simple and inexpensive. I also embraced the idea of hosting it myself.  What I loved the most, was the simple licensing model: you pay one price and have full support and upgrades for a year. If you wanted to, stop there and not worry about upgrades (although the product has gotten some pretty serious perks over the years). It's completely branded, so my clients only see my logo, URL, etc... I think the branding and pricing model was what attracted me to you in the first place. I see even large companies going to generic log-me-in sites, and always found that odd. I've had to use support a few times. I sent an email, got an email back pretty quickly, and I can't remember a time when my problem wasn't solved with that single response.

I have a positive opinion of SimpleHelp Ltd and how the product is presented. You guys are in a market that is quite frankly hostile and predatory towards its users. I used TeamViewer for many years under a perpetual license that, like many others, began to lose functionality and features in the hopes of pushing me to a subscription model. I certainly understand that we like in a SaaS world now but that simple was not the license I was sold by Teamviewer. This had me look elsewhere including Splashtop and I wasn't thrilled with their pricing and segregated feature sets.

SimpleHelp really stood out with the lifetime license option, renewal was optional, the software would continue to work, it was a refreshing change. Things like the new hardware and OS support will demand I keep the licensing up to date but I appreciate the fact this piece infrastructure isn't on a remote kill switch reliant on my credit card. Lastly, I really appreciate that this is the first time your company has reached out, TeamViewer would (and still does) contact me constantly trying to sell me on their products despite requests not to be contacted again. I hope you guys never change in this regard!  

Ultimately I chose SimpleHelp for three main reasons:  Pricing, Licensing Policy, Self-Host on Linux.  Here is a testimonial you may use:  "SimpleHelp offers a constantly maturing product that meets the needs of my business with no aggressive salesmen or strings attached. I'm happy to have found it and be done with the competition."

We were mainly looking for a remote support solution for our clients that was primarily self-hosted and linux based. We didn't want to rely on 3rd party services to support our customer base, and simple-help fit that requirement perfectly as well as having very reasonable licensing costs for us compared to what other services would cost.

SIMPLE ... It's in the name .. excellent product, simple to use with great support to match. Yes we constantly look at other products but testament to your product and how it keeps improving we keep using it year after year.

I love the product, and the company from what I’ve experienced so far is great.  Support is great also.  I have tried other products in the past, I still use TeamViewer as I need to connect to Android devices.  I’d like to see unattended access to Android devices, which I believe is coming soon.  This is huge for me.  I like how I can run SH on my own server so that keeps it private and that I’m the only one that has access.  I like how there is tons of documentation on the site.  I’d love to see is mobile app support, where I can control clients from my phone with an app.  

We like it because we can use it from our own computer without depending on 3rd party services. We also like it because it works as a portable app without permanently installing any software. For servers we build and send to clients, the option of a permanent installation so we can always get in and do support in case their router/firewall isp setting change is very valuable. The file transfer options and technical information about the computer we are connecting to are also very helpful. We looked at other products and the above is why we liked SimpleHelp.

I've been using the product for quite some times and i do regularly get into other product (cloud) based. All the big brands. Bomgar, Teamviewer.  The main reason i choose SimpleHelp is that its (contained). I run it on my own Azure b2s servers. Its easy to maintain.  

I use it to:  support RASPBERRY PIs and Windows, all with powerful scripting on a single instance.  

I heard about you guys from Noah Chelliah on the Ask Noah Show (http://www.asknoahshow.com/). Altispeed uses you guys because of the flexible payment model you offer and your first class Linux support which is critical for him and my company. We were using Teamviewer at the time, but switched fully to your company and haven't really looked back. Support has been phenomenal, often times from the Founder himself from what I gather. Can't beat that!

I tried Team viewer and Logmein but what I like about SimpleHelp  is that it fits my business better. I have been primarily a one person support company and Simple Help allows me to have many customers with the flexibility to handle many clients one at a time.  If necessary I can move up to more licenses and pay as I as I go.  I have many clients and I get to decide when and how I support them remotely. I like the flexibility AND the features available.  I also like being able to host the server myself.

I appreciate that SimpleHelp is continuing to add features to their products. For example, remote work allowed me to set up access for my clients during the pandemic without needing another product or charging an arm and a leg during a time when many were suffering financially. And I look forward to SimpleHelp for mobile… :) Years ago I searched for a remote access system with good features and reasonable licensing costs; SimpleHelp was the best choice then and remains so today. The per-technician licensing model is great for small shops where you pay by the session instead of by the number of endpoints. Even a one person shop can support hundreds of workstations economically, or add additional licenses to support multiple simultaneous sessions. And you can upgrade for more features. I also appreciated the self hosted server that lets me control my infrastructure.

SimpleHelp (both the company and the product) have been great. We came across the program several years back, support has also been great, with prompt replies to any questions and feedback/ideas taken onboard. Having used SimpleHelp for nearly 8 years it has proven to be both stable and reliable, with regular improvements and new features means it is a great, cost effective solution helping us support any of our clients computers and mobile/tablet devices.

I have been using SimpleHelp for about 5 years now. I am a free-lance computer technician working for small companies and individual customers. My computer platform of choice is Linux, and that narrowed my choices when looking for remote desktop solutions. I originally used Teamviewer, but that became increasingly more costly every year. When I tried SimpleHelp, I found a consistent stable solution for connecting to Windows, Apple Macs and other Linux computers.

The yearly renewal of SimpleHelp is very reasonable. Though the annual subscription is unnecessary for running SimpleHelp, it allows access to the technical support team at SimpleHelp and allows for easy software upgrades. My SimpleHelp server is installed with Digital Ocean for $10 per month. SimpleHelp continues to allow me to offer top-rate remote technical support to my customers. Thanks, SimpleHelp!

SimpleHelp rocks – the product is fantastic and the support is top notch and super responsive.  It is an integral part of our minute-to-minute MSP operations…..it sets the tone for a majority of our processes.

These things in particular are quite helpful:  The API allows us to tie in lots of management and monitoring with our internal msp ecosystem.  You guys have always been very open to suggestions for improvements.  We use the toolbox capabilities extensively.  The pricing model based on in-use seats is perfect for us. Rainmaker Networks is my 2nd MSP. I started it in 2014 and signed up for SimpleHelp right away.  My first MSP was Goodwin PC Services, which I started in 1996 and sold in 2013. We had signed up for SimpleHelp in 2011. The new owner of GoodwinPC is a friend of mine and I am pretty sure they are still using it also.  We did check other tools in 2011, but none were showing the promise that SimpleHelp had at the time, and has subsequently delivered.   I would love to see the API documentation improved – it is mostly guesswork trying to figure out what the calls need to be.  The search tool is great – we use that all the time and the “and” of filter words is great. Tell your team to keep up the great work!

I have had a simplehelp licence for so long I cant remember, we started the business 15 yrs ago, and probably first purchased Simplehelp over 10 yrs ago. We did look at other products, but we specifically did NOT want a subscription model, we wanted something to be installed on our own server behind our firewall. Simplehelp seemed to standout so we tried it, and have never looked back. Easy to use, easy to put our own branding on it so clients know they are on the correct page, MFA for technicians , very simple to update/upgrade the licence, discount as an existing user... It worked exactly as we had hoped, console session remote support to anywhere in the world. Simply put, the most important tool we have.

In this era of Covid many companies have really fallen down as far as support.  SH bucks that trend and the support is VERY good.  And the "vibe", if you want to call it, of SH matches ours as a company and you are not constantly bombarding us with sales calls, etc.  We do have some niggles here and there but they are not bad enough to open a support ticket (Very minor).  We also recently upgraded from Standard to Business to check out what it has to offer and we really like it so far.  BUT the primary reason we like SH (and I can not stress this enough) is the ability to self host.  This is super important to us.  

(Did you look at any other competing products, and if so why did you choose SimpleHelp?) Yes when our renewal came up we did look at competing products.  Some of those products were full blown RMM tools that provided patch management, etc.  However, the ability to self host with SH is what we liked the most and the primary reason we stuck with the product.  Also the excellent support as well were key factors.  And in reality we are not too keen on RMM tools these days with all the breaches, etc.  We feel more in control when we can self host the product.  It would be nice to have the ability to layer in patch management at some point and we know there are some toolboxes for that to use third party tools (ABC update, choclatey, etc) but we have not explored that yet.

As a company I feel you support us well, a phone line would be beneficial. Its easy to use so it meets our needs.I looked at TeamViewer, LogMeIn and a few others, your price point is the best. The others have some backend options that don’t interfere with having to show you are connected to the end user if you have to run a cmd, but other than that I like it.

I absolutely love your product, I've been a customer for quite some time. I've never had any issues with your company and you have been prompt in responding. I use your product for remote support and unattended maintenance. Nobody offers a product like yours for the price you ask so you don't really have much competition IMO.

I love that I can control my own destiny, your pricing is not only very fair, but easy to understand. The product works great. I use it every day to maintain multiple clients systems. It is great for both my clients and myself, as they get service now instead of having to wait for someone to show up at their site. I was a LogMeIn customer, and they had a plan that allowed me to have simple control of up to 300PCs, it was about $300.00 per year. One year I was going to renew and they moved the price point up to $1500 per year. I don't do enough PCs to swallow that kind of increase, and there was no inbetween. That is when I found SimpleHelp, and have stuck with it ever since. I am a 1 man operation and am able to keep up with my customers demands with the SimpleHelp platform. It is a great product that does exactly what it says it does, and has been bullet proof for me and my clients.

We’ve been very pleased with your company. You’ve made it easy for us to support our customers, even before there were as many remote options. Your support has always been there for us when we need the help (minus the time difference which we are fine with and totally understand). The pricing works very well for us and there are rarely issues and when there are support is usually quick to gather the needed information and get an update pushed out in the following weeks/months to address the concern if they can’t fix it beforehand. We have very few complaints and are happy with you as a company. We have not been looking elsewhere lately because this solution works for us and is properly affordable. We have looked into other companies and landed on yours because the product allowed for much customization and was priced right.

Simple help as a product is amazing, It works exactly as expected, I have used it on Linux, Windows, and Mac, Extremely impressed with the functionality.  It is a great bargain for the money.  

Altispeed's Noah Chelliah recommended your product, and he was right.  I was looking into several options, and have been happy with my decision.

As a company, you seem alright.  I think I've had to ask for support once or twice and everybody was very polite and responses were quite prompt.  Most importantly the people responding were knowledgeable about the product so responses were very prompt.  

There are a number of things that I love about the product.  

1. I'm a fan of the fact that it can be self-hosted.  More importantly, even though it is self-hosted, the setup is straightforward, it doesn't require a super-powerful VM to run in, and maintenance is easy.  After setup, my maintenance involves keeping the OS up-to-date and upgrading SimpleHelp point releases from time-to-time.  

2. The clients and technician console are kept up-to-date with no intervention.  

3. Remote desktop capabilities are good - there is generally no weirdness for permission escalation when it comes to connecting to Mac OS or Windows.  Performance is good as well - I haven't had any unusual refresh rate issues.  It just works.  

4. App tunnels.  App tunnels.  App tunnels.  These are so mindblowingly useful and can be set up in seconds.  Need to access a network resource that can be accessed on a remote system directly? No problem with an app tunnel  

5. I like the pricing model and the tier model.  I "own" the product, it runs on my own infrastructure, and the different tiers look like they were thoughtfully put together to solve a business need.  The standard tier does pretty much everything most people providing basic support or needing remote access would require.  The business tier adds some goodies that are helpful in corporate deployments (like app tunnels).   I don't feel like the standard product is a pale imitation.  

I looked at a few competing products.  Teamviewer, LogMeIn, RealVNC, Bomgar, roll-my-own, etc.  This hit the sweet spot between convenience, control of infrastructure, support, and pricing model.  Truth be told, I'm just surprised I don't see more deployments for SimpleHelp - I'm pretty sure I found this through a recommendation on Reddit and I'm glad that I did.  I quite literally use this product just about every day and again it just works, has a reasonable cost, and I don't have to put up with any weird licensing restrictions or shenanigans like we used to periodically see from Teamviewer and LogMeIn.

The product is great, especially what I get for my money. The only complaint is the slow response of your support team.  Here’s my history of dealing with remote software tools:  I started with LogMeIn many years ago when it was free.  Then they started charging.  It seems within 3 years their prices were through the roof.  I am a single IT consultant with approximately 20 clients managing about 250 workstations.  With LogMeIn wanting to charge per PC agent, the price of their product was not sustainable.  I started looking at other remote offerings such as Team Viewer, GoTo, etc.  All pricing was beyond my comfort level.  

Then one day, working with an ISP tech, he mentioned Simple-Help to me as I complained about the other vendors.  Oh my!  This is exactly what I needed.  Priced on tech access (not agent based like the rest) and able to host it myself!  I pulled out an old PC from my stash of PCs from upgrades, put in a 250GB SSD (I had laying around from another upgrade), installed Ubuntu, downloaded Simple-Help, configured my DNS, and I had a remote server operational in a few hours.  The access agent is very light and virtually invisible.  The tech console is easy to navigate and I love the file transfer mode. I recommend this product to other consultants I run into.  Most have never heard of this and become very interested in learning more.  A few have and are happily using it.  

I have been using your product for several years and been extremely happy with it. As I think I've had to contact your support zero times over the years, your product speaks for itself. I have used other remote control methods also but your affordable licensing model and the features of your software make it worth every cent.

I was also very happy to notice that with the upgrade, remote controlling Linux desktops seems to be way more reliable than it was in the old version of your software that I was using, of course with Linux the desktops that I had remote control needs for were mostly my own machines so I could achieve GUI access by other means.