Cyana AI
AI-Powered Fleet Management
Manage your entire network with natural language. Cyana connects SimpleHelp to the world's best AI models and lets you work across every machine in your fleet at once.
First Steps Guide
Welcome to SimpleHelp
CAPABILITIES
What Cyana Does
One AI layer that works across your entire SimpleHelp platform.
Talk to Your Fleet
Type what you need in plain English. Check disk space across 500 machines. Find which servers have a specific service stopped. Deploy a registry fix to every endpoint running Windows 11. Cyana translates your intent into action across your entire fleet.
AI Inside Every Session
When you're in a live remote session, Cyana runs diagnostics, suggests fixes, and pulls context from the machine you're connected to. It's like having a senior tech working in tandem with you.
Works Everywhere in the Platform
Because SimpleHelp is one unified system, Cyana works the same way whether you're in a remote session, managing a fleet, or responding to an alert. One AI layer, every context.
Your Choice of AI Model
Cyana supports Claude, Gemini, OpenAI ChatGPT, and on-premise LLMs. You're not locked into a single provider. Use the model that fits your requirements for capability, cost, or data residency.
USE CASES
What You Can Do with Cyana
Real tasks, done in seconds instead of hours.
Diagnose a Ticket Without Remoting In
Check event logs, disk space, running services, and installed software across a client's machines from one prompt. Get answers before you open a session.
Deploy a Fix in Seconds
Push a script, registry change, or config update to hundreds of machines with a single command. What used to take an hour takes 30 seconds.
Audit Before You Quote
Run a fleet-wide health check to scope a new client engagement. Get a clear picture of what you're walking into before you write the proposal.
Respond to Alerts with Context
When an alert fires, Cyana already understands the machine. Ask it what changed, check related systems, and resolve the issue faster than you could manually.
HOW IT WORKS
Three Steps. That's It.
One AI layer that works across your entire SimpleHelp platform.
1
You Ask
Type what you need in natural language. "Check which machines have less than 10% disk space." "Update the registry key on all Windows 11 endpoints."
2
Cyana Plans
The AI works out which machines to target, which commands to run, and in what order. You see the plan before it executes and can approve or deny it.
3
Results Appear
Structured output across your fleet, with a full audit trail of every action taken. Export, act on, or drill into any result.
PRICING
Simple, Predictable Pricing
Simple pricing. No long-term contract.
$1 / machine / month
Billed Annually
Just three cents per machine per day, no per-seat costs
MACHINES
MONTHLY
ANNUAL
100
$ 100
$ 1,200
500
$ 500
$ 6,000
1,000
$ 1,000
$ 12,000
5,000
$ 5,000
$ 60,000
SECURITY & TRUST
Built on the Security You Already Have
Cyana works through your existing SimpleHelp infrastructure. Nothing bypasses the controls already in place.
Your Infrastructure
Commands execute through your SimpleHelp server. Your security perimeter stays intact.
Technician Approval Required
Cyana proposes actions, but nothing runs until a technician approves. Every command is reviewed by a human before it touches your machines.
Full Audit Trail
Every AI action is logged. Who asked, what ran, which machines, what changed. Complete accountability.
Granular Access Control
Choose which machines Cyana can reach. Set permissions per technician. The same controls you already use in SimpleHelp apply to Cyana.
Self-Hosted AI Option
Run local LLMs on-premise for air-gapped and regulated environments. You choose where AI processing happens.
FIPS Ready
Works with Enterprise FIPS configurations for federal and regulated industry compliance. Requires a separate download and Enterprise license.
