Release News

• The server more aggressively cleanup memory to ensure stability in memory constrained environments.
• Elevation in a session on Windows will now work more reliably in situations where the login provided is not permitted for local authentication.
• Fixed an issue causing Application Failed to Update error messages to appear.
• Server and application runtimes have been updated.

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• Remote Access Services now install correctly from a Support session.
• Added no caching policies to fix an issue that causes a profiled application to be cached by some browsers after download, and served up when a non-profiled application download is attempted.
• Fixed a regression issue where older installations of the Remote Access Service might not upgrade correctly to 5.5.11.
• Using /S as a silent install parameter also now acts as a /ForceVerification alias.

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• Improved authentication support when both Open ID Connect and LDAP are used.

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• Addressed an issue that could allow a user to elevate themselves if the Remote Access Service is installed, and if a previous elevation service continues to run.
• Added a Server Verification Dialog to better communicate what SimpleHelp server an application is about to connect to. Please see our Security Verification article for more information.
• Improved the verification of update binaries to protect installations from updating if the SimpleHelp server address is compromised.

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• Fixes an issue that causes toolbox runs across multiple remote hosts to fail.
• Fixes an issue that may cause Remote Support sessions to fail in the WebTech console.
• Fixes an issue that causes the Remote Work Setup dialog to fail to appear on remote machines.
• Fixes various issues when using OpenID Connect / Entra ID logins for technicians.
• Fixes an issue where permissions may not be assigned correctly for technicians in multiple groups.
• Fixes an issue causing the maximum file transfer size to not be applied when files are sent to remote machines.
• Fixes an issue causing typing to fail on macOS login screens.
• Fixes an issue causing the reproduction of characters that require dead key combinations on macOS to produce no output.

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• Upgraded the server and client runtimes to version 17.0.15.
• Removed the hostname parameter from download pages to avoid possible clickjacking exploits.

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• Fixed an issue causing higher than usual CPU usage on the SimpleHelp server.
• Fixed an issue causing the serverstop.sh script to fail to terminate the server.
• Improved the capture and rendering of certain cursors when connected to Windows machines.
• Improves support for OpenID Connect authentication services.
• Fixed an issue where restoring a server's configuration from backup may fail.
• Fixed an issue causing launcher permissions to be incorrect on Linux installations.
• Fixed an issue when using the Choose button in the Remote Access Configuration application to pick a target Machine Group.
• Fixed an issue causing Terminal session failure to Linux machines.

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• A new Configuration Analysis option in the Access tab allows you to easily see what server URLs your Remote Access Services are using to register.

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• Fixed an issue causing sessions to fail with the error "No one is responding".
• Fixed an issue causing terminal sessions to Windows 7 32bit systems to be blank.
• Fixed an issue where LDAP connections fail if the LDAP port is not specified.
• Added OpenID login options to direct machine connections.
• Fixed an issue caused WebTech logins to fail if any IP restrictions are set.
• Fixed an issue causing HTTP challenges for Let's Encrypt certificates to fail.

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• Additional protective measures have been added to prevent server configuration leaking.
• Passwords are now more securely managed in the SimpleHelp server.

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• Messages sent to remote machines now correctly pick up the server's branding image.
• OIDC connect logins now fully support SimpleHelp multi-factor authentication.
• Fixed an issue causing Remote Print to fail.
• Fixed an issue that may prevent the Set Timeout button from failing in the Administration tab.
• Fixed issues when using a French Canadian keyboard layout.
• Fixed an issue when configuring LDAP servers with 'none' as the authentication mechanism.

• This release includes critical security fixes and is strongly recommended for all users. Find out more.

• Added a Technician Preference in the User Interface section to control whether the Technician Console should perform scaling natively, or should allow the underlying runtime to scale the window contents. Switching from Autodetect to Yes may help in multi-monitor Windows environments where dragging the Technician Console causes rendering to fail.
• OpenID Connect and AzureAD authentication services now support automatic Technician Group assignment.
• Direct UDP connections have been disabled. We have seen reports of this causing session instability in production due to the mechanism used to establish the peer-to-peer connections through firewalls. Direct UDP connections will now default to standard TCP.

• Fixed instability issues when connecting to macOS Mojave and macOS High Sierra remote machines.
• Fixed elevation credentials encoding issues that may cause elevation to fail in some cases on Windows.
• Fixed an issue causing locally stored recordings to fail to automatically upload to the server during a session.
• Improved the server's ability to handle malformed network connections that may cause excessive CPU usage on the server.

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• Improved Ctrl+C / Ctrl+V shortcut handling on Windows remote hosts.
• Fixed various WebTech issues that may cause control to fail from certain browsers, and sessions to terminate after a short period.
• Fixed an issue where technicians in multiple groups may inherit the incorrect access permissions.
• Fixed issues in session recordings, particularly if recordings are restarted during the session.
• Fixed an issue causing control requests to fail if view permission had not been granted first.
• Fixed File Transfer Mode path issues when connecting to a different operating system.
• Fixed an issue that may cause the "Screen sharing is paused" message to appear erroneously on the remote machine.
• Fixed an issue where large delays on remote machines may cause the session to start prior to the elevation utility starting, causing Ctrl+Alt+Del and other administrative requests to request credentials incorrectly.
• Fixed an issue where a mixture of LDAP authentication types across Technician Groups might cause automatic group assignments to not include all groups.
• Improved permission persistence on macOS when updating to or from SimpleHelp 5.5.
• Fixed an issue where concurrent tool runs may report different output to different target machines in the Access tab.
• General Server Manager improvements for Linux servers.
• Fixed an issue where connected Support sessions are not removed from the table entirely.
• The Remote Access Configure application on Linux now always prompts for administrator credentials.
• Fixed an issue where ungrouped machines may not have a groups attribute in the Web API.

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• Fixed an issue where " characters in passwords cause elevation requests on Windows to fail.
• Fixed an issue where importing LDAP authentication settings from 5.4 switched server type to Active Directory.
• Fixed an issue where adjusting the layout of displays on macOS machines causes the session to disconnect.
• Fixed an issue where the Migrate action on Remote Access Services overwrites existing server URLs incorrectly.

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• Fixed an issue causing HTTP sessions to fail during the Joining Now phase if a previous TCP session connected and was subsequently blocked by security software.
• Fixed an issue causing unpredictable sorting of Access machines by IP address.
• Fixed an issue where jobs in File Transfer model may appear to never complete.
• Fixed an issue where resizing the terminal window in a running session may cause other components to fail to render correctly.
• Fixed an issue where a Technician Console that reconnects after a sleep may state there is a version mismatch even though the server and console's versions match.
• Fixed an issue causing LDAP server's to be imported into 5.5 as Active Directory servers.
• Fixed an issue where the Capture Special Keystrokes control was blocked when connecting Windows to macOS.
• Fixed an issue where sessions to macOS or Raspberry PIs may produce a black screen.
• Fixed an issue where headless connections to remote Linux machines that do not have libutil installed may fail.
• Fixed an issue where silently installing the service from an older binary may fail to start the service.
• Fixed an issue where launching the Remote Access binary when the server is offline may fail.
• Fixed service updating issues when updating from non-final v5.2 and v5.1 releases to v5.5.
• Fixed an issue causing sessions to disconnect before Request Access requests timeout.
• Fixed an issue causing services to fail to update if the services were behind HTTP(S) filters that were blocking HTTP requests to the server.
• Fixed issues typing with a Swiss German keyboard layout.
• Fixed an issue causing Remote Support sessions launched using invitation codes to fail.
• Fixed an issue where the Technician Console may not honour the last launch location, or may launch and appear very narrow.
• Fixed issues when removing server addresses using the Migrate action.
• Fixed an issue where certain remote cursors may cause the Technician Console to fail to redraw correctly.
• Fixed an issues where ungrouped machines may not present a groups attribute when using the HTTP API.

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• The Remote Access Service now no longer has a dependency on X libraries to start a session to headless servers.

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• Fixed an issue where erroneous incoming network connections might cause the server to use excessive CPU.
• Fixed an issue where online embed script targets will produce download links that no longer work.
• Fixed an issue where permission checks and the permissions guidance dialog are not working correctly on macOS.
• Fixed an issue where closing a session might cause the Technician Console to close.
• Fixed an issue where dead keys on certain keyboards might insert a space after the character incorrectly (please let us know if you identify any Locale / Keyboard Layout / Character issues).
• Fixed an issue where domain names with "-online" in them were incorrectly being substituted.
• Fixed an issue where the chat panel in a session might be very large and will not allow the technician to resize it down.
• Fixed an issue where terminating a Remote Support session via a presence dialog could leave the Support application process running.
• Fixed an issue where cursors are not updating to reflect the state of the remote machine.
• Fixed a WebTech issue where terminating a session would require the session to timeout on the server.
• Fixed a WebTech issue where status messages (such as "Waiting for the remote user to accept a session") were not displaying correctly.

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• Fixed an issue where screen capture may stall on a session change on Windows.
• Fixed an issue that may cause screen recordings to not appear in the History tab.
• Network interfaces now use the interface description instead of the name on Windows.
• Fixed an issue causing Radius authentication settings to not persist for some Authentication Services.
• Fixed control issues when switching tabs in a Terminal session.
• Fixed an issue where online embedded download scripts will not produce the correct download address.
• Fixed an issue where server events may fail when invoking the Send an Email action.
• Fixed an issue preventing login when email OTP is configured and "Keep this computer authenticated" is checked.
• Fixed a build issue where the All Platforms installer was missing certain scripts.
• Fixed an issue where Access Requests to remote machines for sessions were failing.

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• Improved technician messaging when a SimpleHelp server has been upgraded.
• Added Elliptical Curve support for SSL keys loaded from disk.
• An administrator that removes a technician account can now select whether they wish to migrate that account's toolboxes to another user.

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• Fixed issues related to mouse pointer misalignment in sessions.
• Fixed issues preventing Screen Sharing from operating as expected.
• Fixed issues that might cause machines or alerts to duplicate in the table (if they are the last in the list).
• Fixed an issue where Server Event alerts that operate over multiple events only allow actions that involve a subset of the event attributes.
• Fixed an issue where Machine Filters in Technician Groups might fail to update when selection changes.
• Fixed an issue that may caused server registries (like the machine or alerts databases) to fail to save correctly.
• Fixed an issue causing the Monitoring process to not automatically restart when a remote user logs in / out.
• Fixed an issue causing delays when large tools are run across many remote machines.
• Fixed an issue causing cursors to appear larger than they should be.
• Fixed an issue where tags with the same name could not be assigned to remote machines.
• Fixed an issue sending Windows key combinations in a session.
• Fixed an issue where cursors are presented within a black surrounding box.
• Fixed an issue causing monitoring screenshots to fail on Ubuntu.
• Fixed various LDAP authentication issues causing users to not be able to authenticate.
• Fixed an issue where history reports might include sessions that the technician cannot view.
• Fixed an issue where renaming a search filter moves machines into a Machine Group of that name.
• Toolbox API calls, such as GetMachineProperty, now correctly work in triggered action tool runs.
• Fixed an issue where a new technician login may not fetch the currently active sessions.
• Fixed issues causing recording playback controls to fail to scrub correctly.
• Fixed an issue causing technician reconnects to fail.
• Fixed an issue causing the Submit button in a ServerUtilsAskTech dialog to not be enabled correctly.
• Fixed an issue causing the Join action to fail for administrator technicians.
• Fixed an issue where dragging a machine onto a search item in the Access tab causes a new top level group to be created.
• Fixed an issue causing Rescue sessions to remote machines to fail.
• Fixed delays when running toolbox scripts using the scripting API push / pull methods.
• Fixed an issue where a technician-terminated session would present as if the remote user had terminated the session.
• Fixed an issue where terminating a Remote Support session might take a long time to complete.

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