SimpleHelp Releases

For an easy to read rundown on our latest changes check out What's New.
New versions of SimpleHelp are made based on how development of the product is progressing and customer demand for particular features. If you would like to suggest a feature for a future release please feel free to do so by emailing us at [email protected] .

If you would like to be notified of new releases and updates why not keep in touch using our mailing list or follow us on Twitter.
SimpleHelp 5.5 Releases


SimpleHelp 5.5.7
20241016-222143
Addresses an issue affecting Technician logins to the Technician Console. This release is recommended for users of 5.5.6 that are affected.

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SimpleHelp 5.5.6
20241016-121429

​Minor Changes
  • Added a Technician Preference in the User Interface section to control whether the Technician Console should perform scaling natively, or should allow the underlying runtime to scale the window contents. Switching from Autodetect to Yes may help in multi-monitor Windows environments where dragging the Technician Console causes rendering to fail.
  • OpenID Connect and AzureAD authentication services now support automatic Technician Group assignment.
  • Direct UDP connections have been disabled. We have seen reports of this causing session instability in production due to the mechanism used to establish the peer-to-peer connections through firewalls. Direct UDP connections will now default to standard TCP.

Fixes
  • Fixed instability issues when connecting to macOS Mojave and macOS High Sierra remote machines.
  • Fixed elevation credentials encoding issues that may cause elevation to fail in some cases on Windows.
  • Fixed an issue causing locally stored recordings to fail to automatically upload to the server during a session.
  • Improved the server's ability to handle malformed network connections that may cause excessive CPU usage on the server.
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SimpleHelp 5.5.5
20240916-151140

Bug Fixes
  • Improved Ctrl+C / Ctrl+V shortcut handling on Windows remote hosts.
  • Fixed various WebTech issues that may cause control to fail from certain browsers, and sessions to terminate after a short period.
  • Fixed an issue where technicians in multiple groups may inherit the incorrect access permissions.
  • Fixed issues in session recordings, particularly if recordings are restarted during the session.
  • Fixed an issue causing control requests to fail if view permission had not been granted first.
  • Fixed File Transfer Mode path issues when connecting to a different operating system.
  • Fixed an issue that may cause the "Screen sharing is paused" message to appear erroneously on the remote machine.
  • Fixed an issue where large delays on remote machines may cause the session to start prior to the elevation utility starting, causing Ctrl+Alt+Del and other administrative requests to request credentials incorrectly.
  • Fixed an issue where a mixture of LDAP authentication types across Technician Groups might cause automatic group assignments to not include all groups.
  • Improved permission persistence on macOS when updating to or from SimpleHelp 5.5.
  • Fixed an issue where concurrent tool runs may report different output to different target machines in the Access tab.
  • General Server Manager improvements for Linux servers.
  • Fixed an issue where connected Support sessions are not removed from the table entirely.
  • The Remote Access Configure application on Linux now always prompts for administrator credentials.
  • Fixed an issue where ungrouped machines may not have a groups attribute in the Web API.
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SimpleHelp 5.5.4
20240827-091357

Bug Fixes
  • Fixed an issue where " characters in passwords cause elevation requests on Windows to fail.
  • Fixed an issue where importing LDAP authentication settings from 5.4 switched server type to Active Directory.
  • Fixed an issue where adjusting the layout of displays on macOS machines causes the session to disconnect.
  • Fixed an issue where the Migrate action on Remote Access Services overwrites existing server URLs incorrectly.
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SimpleHelp 5.5.3
20240802-163329

Bug Fixes
  • Fixed an issue causing HTTP sessions to fail during the Joining Now phase if a previous TCP session connected and was subsequently blocked by security software.
  • Fixed an issue causing unpredictable sorting of Access machines by IP address.
  • Fixed an issue where jobs in File Transfer model may appear to never complete.
  • Fixed an issue where resizing the terminal window in a running session may cause other components to fail to render correctly.
  • Fixed an issue where a Technician Console that reconnects after a sleep may state there is a version mismatch even though the server and console's versions match.
  • Fixed an issue causing LDAP server's to be imported into 5.5 as Active Directory servers.
  • Fixed an issue where the Capture Special Keystrokes control was blocked when connecting Windows to macOS.
  • Fixed an issue where sessions to macOS or Raspberry PIs may produce a black screen.
  • Fixed an issue where headless connections to remote Linux machines that do not have libutil installed may fail.
  • Fixed an issue where silently installing the service from an older binary may fail to start the service.
  • Fixed an issue where launching the Remote Access binary when the server is offline may fail.
  • Fixed service updating issues when updating from non-final v5.2 and v5.1 releases to v5.5.
  • Fixed an issue causing sessions to disconnect before Request Access requests timeout.
  • Fixed an issue causing services to fail to update if the services were behind HTTP(S) filters that were blocking HTTP requests to the server.
  • Fixed issues typing with a Swiss German keyboard layout.
  • Fixed an issue causing Remote Support sessions launched using invitation codes to fail.
  • Fixed an issue where the Technician Console may not honour the last launch location, or may launch and appear very narrow.
  • Fixed issues when removing server addresses using the Migrate action.
  • Fixed an issue where certain remote cursors may cause the Technician Console to fail to redraw correctly.
  • Fixed an issues where ungrouped machines may not present a groups attribute when using the HTTP API.


SimpleHelp 5.5.2
20240715-153156

Bug Fixes​​
  • Fixed an issue where erroneous incoming network connections might cause the server to use excessive CPU.
  • Fixed an issue where online embed script targets will produce download links that no longer work.
  • Fixed an issue where permission checks and the permissions guidance dialog are not working correctly on macOS.
  • Fixed an issue where closing a session might cause the Technician Console to close.
  • Fixed an issue where dead keys on certain keyboards might insert a space after the character incorrectly (please let us know if you identify any Locale / Keyboard Layout / Character issues).
  • Fixed an issue where domain names with "-online" in them were incorrectly being substituted.
  • Fixed an issue where the chat panel in a session might be very large and will not allow the technician to resize it down.
  • Fixed an issue where terminating a Remote Support session via a presence dialog could leave the Support application process running.
  • Fixed an issue where cursors are not updating to reflect the state of the remote machine.
  • Fixed a WebTech issue where terminating a session would require the session to timeout on the server.
  • Fixed a WebTech issue where status messages (such as "Waiting for the remote user to accept a session") were not displaying correctly.

​Minor Changes
  • The Remote Access Service now no longer has a dependency on X libraries to start a session to headless servers.
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​SimpleHelp 5.5.1
20240630-010504

Bug Fixes​​
  • Fixed an issue where screen capture may stall on a session change on Windows.
  • Fixed an issue that may cause screen recordings to not appear in the History tab.
  • Network interfaces now use the interface description instead of the name on Windows.
  • Fixed an issue causing Radius authentication settings to not persist for some Authentication Services.
  • Fixed control issues when switching tabs in a Terminal session.
  • Fixed an issue where online embedded download scripts will not produce the correct download address.
  • Fixed an issue where server events may fail when invoking the Send an Email action.
  • Fixed an issue preventing login when email OTP is configured and "Keep this computer authenticated" is checked.
  • Fixed a build issue where the All Platforms installer was missing certain scripts.
  • Fixed an issue where Access Requests to remote machines for sessions were failing.

SimpleHelp 5.5.0
20240621-072128
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Enhancements and New Features
  • Single Sign-on Support - SimpleHelp now supports OpenID Connect single sign-on for technicians, allowing for SimpleHelp integration with OpenID providers (such as Azure AD). With OpenID Connect, the SimpleHelp server delegates all authentication to a specified provider. Once authentication is complete technicians are returned to the Technician Console and are automatically logged in.
  • Session Speed Improvements - Changes to the session protocol and compression methods used in a session have improved session performance and lowered data sed by a session. Sessions are faster to launch and more responsive.
  • Remote Support Improvements - The Support tab in the Technician Console has a new layout and now includes monitoring data-collection for Remote Support sessions.
  • Condenser Services - Enterprise customers can improve security through network segmentation by forcing Remote Access Services on the same local networks to register with the SimpleHelp server through a single Condenser Service. These Condenser Services control all communication with the SimpleHelp server.
  • SimpleHelp Server Manager - A new application to easily control the running server. Use the Server Manager to easily start and stop SimpleHelp, and to perform local administrative actions (currently Windows-only).
  • Terminal Improvements - Sessions now support multiple terminal tabs. Additionally, technicians can choose what shell to use (Powershell, Command Prompt, Bash etc) in terminal tabs.
  • Offline Installers - offline installers are now the default installation type for SimpleHelp downloads.
  • Audit Events - a range of new audit events are available within the Server Events to better track technician activity and server access.
  • Technician Visibility - Administrator technicians can now easily view technicians who are online, offline or have had their accounts disabled.
  • Account Termination - disabling a technician account will now immediately disconnect the technician. 
  • Login Times - control when technicians are permitted to login to the SimpleHelp server.
  • Registration URLs - services now report the registration URLs they are using to access the server. This is displayed in the Access tab and machines can be filtered using this information.
  • Service Updates - Auto Restart has been renamed Update Service, and can easily be invoked in the Access tab.
  • Security Improvements - SimpleHelp now supports certificates that use Elliptical Curve private keys.
  • Let's Encrypt Additions - Let's Encrypt certificates can now be requested by servers that are only available on port 443.
  • Mass Deploy Improvements - improvements to Mass Deploy adds more effective architecture detection of the remote machine to better support macOS on ARM and Windows installations.
  • Legacy Remote Access - added a Legacy Remote Access Service version for Windows XP and 2003 support. 
  • Access Filter Additions - added Access tab filter variables (hasPassword, hasProxy, requiresPermissionToAccess) to easily identify remote machines with these settings.
  • macOS Screen Capture Improvements - new ScreenCaptureKit based macOS screen capture support.

Minor Changes
  • Improved technician messaging when a SimpleHelp server has been upgraded.
  • Added Elliptical Curve support for SSL keys loaded from disk.
  • An administrator that removes a technician account can now select whether they wish to migrate that account's toolboxes to another user.

Bug Fixes​​
  • Fixed issues related to mouse pointer misalignment in sessions.
  • Fixed issues preventing Screen Sharing from operating as expected.
  • Fixed issues that might cause machines or alerts to duplicate in the table (if they are the last in the list).
  • Fixed an issue where Server Event alerts that operate over multiple events only allow actions that involve a subset of the event attributes.
  • Fixed an issue where Machine Filters in Technician Groups might fail to update when selection changes.
  • Fixed an issue that may caused server registries (like the machine or alerts databases) to fail to save correctly.
  • Fixed an issue causing the Monitoring process to not automatically restart when a remote user logs in / out.
  • Fixed an issue causing delays when large tools are run across many remote machines.
  • Fixed an issue causing cursors to appear larger than they should be.
  • Fixed an issue where tags with the same name could not be assigned to remote machines.
  • Fixed an issue sending Windows key combinations in a session.
  • Fixed an issue where cursors are presented within a black surrounding box.
  • Fixed an issue causing monitoring screenshots to fail on Ubuntu.
  • Fixed various LDAP authentication issues causing users to not be able to authenticate.
  • Fixed an issue where history reports might include sessions that the technician cannot view.
  • Fixed an issue where renaming a search filter moves machines into a Machine Group of that name.
  • Toolbox API calls, such as GetMachineProperty, now correctly work in triggered action tool runs.
  • Fixed an issue where a new technician login may not fetch the currently active sessions.
  • Fixed issues causing recording playback controls to fail to scrub correctly.
  • Fixed an issue causing technician reconnects to fail.
  • Fixed an issue causing the Submit button in a ServerUtilsAskTech dialog to not be enabled correctly.
  • Fixed an issue causing the Join action to fail for administrator technicians.
  • Fixed an issue where dragging a machine onto a search item in the Access tab causes a new top level group to be created.
  • Fixed an issue causing Rescue sessions to remote machines to fail.
  • Fixed delays when running toolbox scripts using the scripting API push / pull methods.
  • Fixed an issue where a technician-terminated session would present as if the remote user had terminated the session.
  • Fixed an issue where terminating a Remote Support session might take a long time to complete.


​SimpleHelp 5.4 Releases

SimpleHelp 5.4.10
20231010-143523
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Bug Fixes​​
  • Addresses a regression introduced in 5.4.9 where establishing sessions to Linux on Intel might return a black screen.


SimpleHelp 5.4.9
20231006-133226

Minor Changes
  • LDAP authentication (particularly with many Technician Groups) has been improved through the introduction of a new Filter By Attribute LDAP configuration option.
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Bug Fixes​​
  • Fixed an issue causing screen capture on headless Windows machines with Nvidia graphics cards to fail when not in Legacy Capture mode.
  • Fixed an issue that may cause the Technician Console to fail to connect to remote machines if the SimpleHelp server has many machines registering.
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SimpleHelp 5.4.8
20230711-144218

Bug Fixes​​
  • Improved support for HTTPS connections through a HTTP proxy.
  • Fixed an issue where the Technician Console will quit unexpectedly when saving files on Linux.
  • Fixed an issue that causes macOS screen capture to distort.
  • Fixed an issue causing the application uninstallers to fail to run.
  • Fixed an issue causing the iOS site redirection to fail



SimpleHelp 5.4.7
20230306-124452

Bug Fixes​​
  • Fixed an issue causing the capture of individually selected screens to fail.
  • Fixed an issue where duplicating a Remote Support session might cause capture to fail in the primary session on certain remote machines.
  • Various improvements to Linux keyboard handling when typing in mapped text mode.

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SimpleHelp 5.4.6
20230216-125412

Bug Fixes​​
  • Fixed an issue where a technician could force the remote pointer to move to the edge of a remote screen (when control is prohibited) if connecting to remote machines with multiple displays.
  • Fixed a number of issues relating to typing and text reproduction, particularly on macOS and Linux.
  • Fixed a Windows Registry Threshold causing value checks to fail.
  • Fixed an issue causing toolbox import to fail to send resources to the server.
  • Fixed an issue that may cause the Status Page to not return depending on the state of the access machines.
  • Fixed the allow reconnect permission checkbox to better represent the state of the server's current configuration.
  • Fixed an issue where elev_win.exe may not be correctly signed on Windows 32bit Remote Support application installs.
  • Toolbox Item Runs now complete more reliably when actioned from Server Event Alerts.
  • Fixed a regression causing certain non-latin characters to fail to render correctly in all applications.
  • Fixed an issue where duplications sessions might cause screen capture to fail in Support sessions.
  • Scheduled tools now automatically update when the tool specification changes.
  • Fixed an issue causing long running Technician Consoles to leak memory.
  • Fixed an issue causing secondary monitors on M2 macOS machines to not capture correctly.
  • Fixed an issue where CPU percentages may be reported incorrectly in the Diagnostics tab on Windows.
  • Fixed an issue causing the Screen Recording Technician Preference switch to appear off even if it was on.
  • Fixed an issue that can cause macOS sessions to take a long time to initialise.
  • Fixed an issue causing /customer/ios to not always switch to SSL.
  • Fixed an issue on macOS where an old Technician Console may fail to switch to a ARM installation, producing a "No Runtime Exists" error.
  • Added an Azure Active Direction options to the OAuth2 SMTP authentication options.


SimpleHelp 5.4.5
20221117-122107

Bug Fixes​​
  • Fixed an issue where the technician console may only display a portion of a remote screen if the the local technician console does not have sufficient resources to manage the screen data.
  • Fixed an issue where connecting to a Windows XP would fail if the XP machine was not up to date.
  • Fixed an issue where a severe failure on a remote machine could cause the Remote Access Service to subsequently go offline.
  • Fixed an issue where Space Reports did nothing if there were no resources consuming notable disk space.
  • Fixed an issue where AltGr may not get sent from macOS.
  • Fixed an issue where the server's History tab may not be populated correctly.
  • Fixed an issue where a technician would need to click on a terminal to start typing if multiple sessions were running.
  • Fixed an issue where the Windows key event could be sent twice.
  • Fixed an issue where connecting to Ubuntu 18.04 may only allow headless access, or may terminate the session prematurely.
  • Fixed an issue causing certain text to not be configurable when requesting remote access.
  • Fixed an issue where connecting to a remote machine with no free disk space could cause the session to fail.
  • Fixed an issue causing Technician Group settings to fail to save correctly.


SimpleHelp 5.4.4
20221028-131354

Bug Fixes​​
  • Fixed a number of issues experienced when sending keys to a remote machine. Keys sent to macOS machines are now more accurate. Fixed an issue causing some keys sent from Linux machines to be incorrect. Caps lock state is more accurately synchronised now on Windows.
  • Fixed an issue when Joining an existing session to a remote Windows 10 machine where screen updates might not all be reported correctly.
  • Fixed an issue issuing Ctrl+Alt+Del on 64 bit Windows machines that have a 32 bit version of the Remote Access Service installed.
  • Fixed a branding issue where the Company Name isn't being substituted on app download pages.
  • Fixed an issue installing the Remote Access Service in a support session to a macOS machine.
  • Fixed an issue using the tags filter in advanced Access tab filters.
  • Fixed an issue where Settings Setting toggles appear off even though they are active.
  • Fixed an issue causing uninstallers to fail on Windows.
  • Fixed an issue where disabling "Capture Special Keystrokes" causes issues when sending keystrokes to a remote machine.
  • Fixed an issue where JW_serverurl parameters passed in a URL won't cause a connection to the specified server.
  • Fixed an issue where the STOP action on a service might fail on macOS.
  • Improved the stability of screen capture on multi-monitor Windows machines.
  • Added a Legacy Capture session setting to prevent Direct3D capture.
  • Reduced ToolDatapointThreshold logging.

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SimpleHelp 5.4.3
20221010-165621

Bug Fixes​​
  • Fixed issues causing Windows to identify some server's supplied executables as untrustworthy.
  • Fixed an issue where screen capture might not update correctly on Windows.
  • Fixed an issue causing preconfigure applications to not save their state correctly.
  • Fixed an issue where the Console tab might fail in a macOS session.
  • Fixed an issue causing the DELETE key to not apply in keyboard mapping mode.
  • Fixed an issue causing machine properties to not appear in the session menu.
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SimpleHelp 5.4.2
20221003-102552

Bug Fixes​​
  • Fixed an issue connecting to service that require a connection request.
  • Fixed an issue where a mobile support session does not appear in the Support queue.
  • Fixed an issue causing screen capture to not update if switching to another session mode and back.
  • Fixed an issue causing the first session to a remote machine to not capture the screen.
  • Fixed an issue causing the presence dialog to not show once a session starts.
  • Fixed an issue where double clicking the details button in the Support app might cause two sessions to appear in the queue.
  • Fixed an issue causing the Connect and Terminate buttons to not appear in the Support tab when a session is selected.
  • Fixed an issue causing some LDAP authentication connections to fail.

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SimpleHelp 5.4.1
20220929-105722

Bug Fixes​​
  • ​Fixed an issue causing the session settings for technicians to reset, and subsequently not save and load correctly.
  • Fixed an elevation issue on Windows resulting in certain Access sessions from being unable to interact with elevated applications.
  • Improved the reliability when starting a new Access service on Windows.

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SimpleHelp 5.4.0
20220927-075853

Enhancements and New Features
  • Access Machine Queries - SimpleHelp 5.4 includes advanced filtering queries in the Access tab, allowing you to create custom lists of machines based on more advanced filtering criteria. ​See our Machine Query Guide for more information on this feature set. 
  • OAUTH2 SMTP Server Support - When connecting SimpleHelp to Google or Microsoft based email SMTP servers you can now authenticate using OAUTH2 instead of using basic authentication. SimpleHelp will redirect the server administrator to a login page, after which your SimpleHelp server will be authorised to send emails without needing you to provide login credentials to SimpleHelp.
  • Support Session Joining - Technicians can now easily request to join existing support sessions. There is no longer any need to duplicate the session in the queue. Instead, a technician requests to join and the controlling technician can authorise it, after which a session is automatically established.
  • Wayland Support Sessions - Remote Support sessions can now connect to Linux servers that are running a Wayland display server.
  • Windows Capture Improvements - Support for the capture of multi-monitor remote machines with per-display scaling settings.
  • TLS 1.3 Support and Other SSL Improvements - SimpleHelp now supports TLS 1.3 which can be configured in the new TLS Ciphers and Protocols Advanced Configuration dialog. SSL certificates are now easier to install and manage with certificate and private key upload support and the ability for the server to load certificates from a directory on the server.
  • Improved Operating System Detection - SimpleHelp provides more accurate and descriptive information for the detected operating system on a remote machine, allowing you to better understand what operating systems are in use on your remote machines.
  • New Server Event Alerts - New alerts include trigger when an attempted login is made from a block IP or account, trigger when MFA code entries are attempted that fail, trigger when toolboxes are created or run, trigger on different History and Alert events and more.
  • Improvements to Session Reconnecting - Session reconnects are now more reliable, and a new messaging panel on the session initialisation screen provides better progress information and any failure reasons.
  • Linux ARM Support - The SimpleHelp server now includes Linux ARM32 and ARM64 binaries for all bundled applications. Additionally the SimpleHelp server is now available with ARM32 and ARM64 runtimes.
  • Tagging and Saved Search Improvements - Tags are now more reliable and easy to apply. Additionally, it is now possible to filter machines based on tags. Saved Searches are more robust and simpler to manage.

Minor Changes
  • Remote Access Timeout - There is now a server and service permission to govern whether a reconnect should be permitted to a remote machine after an access request has been approved.
  • Session Capture Controls - Remote Support customers can now pause and restart screen capture to allow them to enter in information without the technician viewing it.

Bug Fixes​​
​We've spent time looking into stability issues in 5.3.x. The following issues have been addressed in 5.4.​
  • Improvements to ensure that elevation utility binaries are reinstalled if removed by the user or other software.
  • Session reconnects are now more reliable.
  • Automatic LDAP Technician Group assignments is more robust to broken LDAP server connections.
  • Fixed an issue causing Auto Restart of Linux systemd service to fail.
  • Fixed an issue where video encoding may leak memory causing the server to fail.
  • Fixed an issue where a locked session or Technician Console won’t accept typed text in the password field.
  • Fixed an issue where pinning a search in the Access tab causes the saved search to appear in the incorrect location.
  • Fixed an issue where screen capture might now correctly capture horizontal or vertical lines on the remote screen.
  • Fixed an issue where a machine group can be removed from the Access tab, even if it has machines in it.
  • Fixed an issue where closing a session tab might now shift other tabs left.
  • Fixed an issue where the technician will receive a OTP challenge when starting a session after the technician’s machine has slept for some time.
  • Fixed an issue where multiple firewall rules might be created on a Remote Access machine in certain locales.
  • Fixed an issue causing toolboxes and other resources to now migrate between servers of different locales.
  • Fixed an issue where the operating system updates alert threshold triggers incorrectly, indicating that the remote machine has OS updates when it does not.
  • Fixed an issue causing Scripting API calls to fail when there are spaces in the parameter names.
  • Fixed an issue where a PDF report will fail if there are no technician accounts.
  • The Pick Machines filter option will now default to no machines if none are selected.
  • Fixed an issue causing tool runs to need to be re-selected to update the UI correctly.
  • Fixed an issue where scheduled tools with a start date earlier than the current time immediately run rather than only at the scheduled repeat time.
  • Fixed an issue where triggered action tool run scripts don’t retrieve resources correctly (even though they work when run manually).
  • Fixed an issue where it is difficult to expose the taskbar on Windows in a session if it is set to auto-hide.
  • Fixed an issue where clearing all notifications on macOS might not clear them correctly.
  • Added non-latin character support to ServerUtilsNotifyMachines script calls.
  • Fixed an issue where the number of machines in the Access tab might be incorrect if machines have recently been removed.
  • Fixed an issue where a Custom Invite that is shared to all technician in the user’s group may not appear subsequently.
  • Fixed an issue where App Tunnel connections do not list the connected IP immediately.
  • Stability improvements to adding or managing tags for machines.
  • Fixed an issue where the server’s Company Name doesn’t update the HTML pages immediately.
  • Fixed machine filters that are based on tags not filtering machines correctly.
  • Fixed an issue which might cause the session summary to fail when sending to the server.
  • Fixed an issue where disabling dark mode doesn’t apply immediately.
  • Fixed an issue where adding a technician and then immediately deleting it may not remove the account.
  • Fixed an issue where a machine being monitored in Windows may very slowly leak memory in the Remote Access Service’s monitoring process.
  • Fixed an issue where closing one session might appear to close both sessions, even though the second session continues to run and is displayed on a new session connection.
  • Fixed an issue where the Remote Access Machine Offline events do not include all available properties.
  • A customer will no longer be removed from the Waiting queue if a technician connects and there are not sufficient license sessions available.
  • Fixed an issue where it is possible to launch a remote access service chat window that does not fetch all custom translations.
  • Fixed an issue where Thai characters do not appear correctly in session chat windows.
  • Fixed an issue where the first notification sound on a remote machine might not play.
  • Fixed an issue in the Admin script that would prevent it from detecting a running SimpleHelp server correctly.
  • Fixed an issue where connecting to a RDP session might connect to the console session instead.
  • Fixed an issue where “Allow access after” state isn’t implemented correctly when services are deployed using Mass Deploy.
  • Fixed an issue causing Mass Deploy to fail if the selected drive letter has a remembered connection to another drive.
  • A reconnecting Technician Console will now reload the remote toolbox in case it was changed elsewhere.
  • The SimpleHelp server will now not send out two MFA code requests, even if two connections are attempted simultaneously.
  • Remote Access Service names can now include / characters.
  • Fixed an issue where CPU reports are not always accurate on Windows.
  • Fixed an issue where the Remote Access Service on Linux may not launch on a headless machine.











​SimpleHelp 5.3 Releases

SimpleHelp 5.3.9
20220711-102919
​
Bug Fixes​​
  • Windows Portrait Issues - addresses issues when capturing portrait monitors on Windows 10 and later.
​
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SimpleHelp 5.3.8
20220608-105102

Minor Changes
  • Remote Work - Remote Work sessions now default to scaling the whole screen, and will automatically log out the remote user when the session ends.
  • Stability Improvements - the SimpleHelp server will now downscale recordings when they are being transcoded on the server if there is insufficient memory to process them at full resolution. Additionally, the server will not transcode recordings if it determines that doing so may compromise the stability of the server.
  • Request Access on Reconnections - exposed a group permission and service security setting to control whether technicians should re-request access to a remote machine when reconnecting a session.
  • Drag to Assign Tags - dragging a machine onto a tag in the Access tab will now apply the tag to the machine.
  • Mobile Privacy URL - you can now specify a custom privacy policy URL in the Administration tab that will get linked in the mobile support applications.
  • SSL Configuration - Added a new configuration panel in the Administration tab allows the server administrator to easily configure which protocols and ciphers the server is permitted to use. Additionally, the Mobile section of the Administration tab will check whether the server's ciphers are sufficient for mobile support, and will instruct the user if not.

Bug Fixes​​
  • Windows Capture Fix - fixed an issue where certain boundary portions of a multi-monitor setup might not be captured correctly.
  • Branding Updates - changing the server name and other branding options will more immediately update the served HTML pages.
  • macOS 10.15 and Earlier Console - fixed an issue causing the in-session Console to fail on macOS 10.15 and earlier.
  • Tab Closure Fix - fixed an issue where closing one tab sometimes causes other tabs to also close.
  • Filter by Tags - improved stability when filtering the machine list by tag names.


​
SimpleHelp 5.3.7
20220221-114538

Bug Fixes​
  • Session Recordings - some server installations were unable to encode session recordings due to an installation error.
  • Screen Capture Stalling - fixed an issue where portions of the screen may fail to be captured, or screen capture may cease to update, when connecting to Windows machines.
  • macOS Changes - Remote Access Services not update more reliably on macOS, both when Auto Restart is actioned but also when a session is established to an older versioned service.
  • Tool Duplicates - when tools are duplicated the tool's resources are now duplicated on the server to avoid having to re-upload them from the Technician Console.
  • Session Initialisation - fixed an issue where Windows sessions may fail to connect to machines if the WMI service is not responding.

SimpleHelp 5.3.6
20220214-094614​

Bug Fixes​
  • ​End of Session Summaries - fixed an issue where closing a session may cause delays on servers with a large number of historical sessions. These delays caused session summaries to fail to save on the server and subsequently fail to close cleanly.
  • Server Event Alert Properties - fixed an issue where certain properties were not present for server events.

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SimpleHelp 5.3.5
20220125-095727

Security Improvements
  • Once Remote Access Services update, they will now repair installation permissions of older services.​​
​
Bug Fixes​ 
  • macOS Stability Improvements
    • Monterey Session Disconnects - fixed an issue where typing in mapped mode will cause the session to disconnect.
    • M1 Service Installation - fixed an issue on machines without Rosetta 2 configure, where installing the Remote Access Service would appear to work, but the service wouldn't register with the server.
    • Login Screen - fixed an issue where a rebooted a Monterey machine would only register after a local user login.
  • ​Preconfigured Service Shortcuts - preconfigured Remote Access Services now more reliably respect the option to install shortcuts.
  • Disk Space Threshold - the disk space threshold now accurately respects absolute minimum disk sizes. 
  • Windows Update Threshold - fixed an issue causing the alerting of Windows updates to fail in 5.3.4.
  • Alert Service Stability - fixed an issue where processing alerts might cause the Remote Access Service to delay and increase resource utilisation.
  • Tab Name - fixed an issue where switching tabs prior to a session connecting might cause the name of the tab to be incorrect.
  • Toolbox Reloading - the Technician Console will now reload all tools when it reconnects.
  • End of Session Events - fixed an issue where, when closing a reconnecting session, end of session events might not be sent.

Minor Changes
  • Domain Authentication - when elevating in a Windows domain environment, SimpleHelp will automatically detect and attempt to elevate using the domain, if no other domain is specified when credentials are entered.


SimpleHelp 5.3.4
20211124-123029

Bug Fixes​
  • Windows Server Launch Issues - some customers have reported that 5.3.3 installs on Windows but does not launch correctly. This is related to a missing installation library on these systems. 5.3.4 now bundles this dependency.
  • Default Connection Method - double clicking on a machine will now launch a session using the default connection method.
  • macOS Service Detection - service detection now detects newer daemon or older launch agent services correctly.
  • M1 Hardware - better support for detecting the hardware of M1 macOS machines.

SimpleHelp 5.3.3
20211122-105859
​
Bug Fixes​
  • Provider App Downloads - legacy /app provider downloads now work correctly.
  • Welcome Page - fixed an issue where disabled server features were still appearing in the welcome page.
  • Terminal Copying - copying text out of the terminal UI is now more reliable when selecting multiline text.
  • Mobile Session - fixed an issue where mobile sessions do not render remote changes correctly.
  • Choosing Groups - fixed an issue when choosing a group in the Remote Access Service's configuration UI. 
  • ElevateSH Error Dialog - fixed an issue that might cause an error to appear when starting a Remote Support session, indicating that a file called ElevateSH.exe could not be found.
  • Portrait Regression - fixed a regression on Windows preventing the capture of portrait displays.
  • macOS Service Stability - further improvements to how the service is installed and managed on macOS devices. 

SimpleHelp 5.3.2
20211110-175327
​
Bug Fixes​
  • Access Favourites - fixed an issue where toggling the favourite status of machines might not be saved immediately.
  • Internet Explorer Fixes - improvements to how files are downloaded when accessing SimpleHelp in Internet Explorer.
  • Remote Support Filename - changes to the Remote Support filename in the Branding section of the server are reflected in the download page text.
  • Terminating a Duplicate Session - terminating a duplicated session will no longer terminate the original session too.


SimpleHelp 5.3.1 
20211109-130212

Bug Fixes
  • Windows Key Combinations - fixed issues preventing key sequences using the Windows key from being sent to the remote machine.
  • End of Session Dialog Closing - fixed an issue where pressing ENTER in the Technician Comments area closes the end of session dialog.
  • Additional Internationalisation - added the Remote Support heading text in the /customer page to the translation bundle so that it can be altered.
  • Portrait Monitors - fixed an issue where rotated Windows displays were not captured correctly.
  • Grey Screens on Windows - fixed an issue causing the remote screen to appear grey when connecting to a Windows machine that changes display mode (such as if it wakes from sleep).
  • Email and App-Based MFA - if email or app-based MFA are not correctly configured, SimpleHelp will restrict the options at login to only the correctly configured MFA option.
  • MFA Code Entry Mobile VNC - the code entry area for mobile VNC sessions is now automatically selected and clearer.
  • M1 Macs Installing Intel Binaries - fixed an issue where the Remote Access Service would launch updater processes continually on M1 macOS devices.
  • Branding Heading Colour - fixed an issue where the heading colour wasn't getting applied correctly to the new HTML pages.
  • Num Lock Disabling - fixed an issue where num lock may still be disabled on a session start even if the setting dictates otherwise.
  • Machine Groups - fixed an issue where groups couldn't be specified in the Remote Access Configuration application, and incorrectly groups might be used. 
  • Scroll Speeds on Windows - slow scroll speeds in the Technician Console have been remedied on Windows.
  • Domain Detection - services will now more effectively detect and report the domain that the remote machine is on.


SimpleHelp 5.3
20211027-095933

Enhancements and New Features
  • iOS and Android Remote Support Apps - mobile applications that act as support clients, allowing your customers to connect to your support server from their mobile devices. Users can connect to a server using a server-specific connection code configurable in the Administration tab. Support for details capture, and disclaimers. Support for in session chat and mobile device screen sharing.
  • Windows Screen Capture Improvements - faster a more efficient screen capture on Windows. Sessions are more responsive, particularly when small changes occur on the remote machine. Sessions also require less bandwidth.
  • Native ARM / M1 Mac Support - all SimpleHelp applications now support ARM-based macOS devices natively. 
  • Windows 11 and macOS Monterey Support - support for the new versions of Windows and macOS.
  • ARM Linux Support - support for ARM32 and ARM64 Linux for all SimpleHelp applications.
  • New, Customer Friendly Support Pages - clearer download and install pages for all SimpleHelp applications, with OS-specific instructions.
  • Access Tags - tags for your Remote Access machines. Create, order and apply tags to services in the Access tab. Filter machines by tags, trigger alerts on tagged machines and automatically apply or remove tags using alert actions.
  • Web API Permissions - API tokens now have associated permissions. Control what API requests can be made using a particular API token. 
  • WebM Session Video Encoding - session encoding has been completely rewritten. Sessions are now encoded to the WebM open format. They can be viewed in modern browsers and viewed in most media players. Additional controls allow you to determine what recordings are encoded. Sessions can now more easily be shared.
  • Toolbox Execution Improvements - a small change to the tool specification allows you to determine what user / session the tool runs in on the remote machine. For maintenance tasks that require no interaction, the tool can be run as the same user as the Remote Access Service (outside of the user's session so that any UI is not visible). For interactive tasks, you can now run tools as the currently logged in user in the user's session. Additionally, this change means that macOS tools can now be run as root.
  • Multiple X Server Process Support - support connecting to newer Linux distributions where logged in users are assigned a unique X server process. The Remote Access Service now detects which X server is active, and launches the session to connect to the specific server.
  • New macOS Service Framework - previously, the Remote Access Service ran as a LaunchAgent on macOS. This has now been reimplemented so that the service runs as a daemon that spawns helper LaunchAgents. The result is that services are now easier to manage on macOS, more reliable, and more secure.
  • Security Enhancements - we are continuing to add in features to make your SimpleHelp server more secure. These include CIRD IP support to make it easier to specify what networks can connect to your server, network restrictions for administrators and remote work users (as well as technicians), automatic banning of users and/or IP addresses after a certain number of failed login attempts, graceful increasing of server response times as a user fails to login, and more.
  • Technician Group Management - a set of features to make it easier to manage SimpleHelp servers with many Technician Groups. Create new groups by duplicating an existing group, or by creating a group using preconfigured settings. The group list can now be filtered to make it easier to find the group you need. Group inheritance features allow you to specify that a technician group should inherit permissions, limits and other settings from another technician group.

Minor Changes
  • Alert Severities - alerts can be assigned a particular severity. SimpleHelp will show flags beside machines that correspond to the worst triggered alert, allowing you to easily see what issues you should deal with first.
  • Session Bandwidth Improvements, Faster Connect - bandwidth of a running session is reduced by up to 30%. Sessions also start up more quickly.
  • Visual Improvements - the access tab now includes a three column view. Dark mode colours have been altered to make UI elements easier to identify.
  • Email OTP Fallback - if both email and app-based MFA schemes are configured, a user can fall back from app-based to email-based when logging in.
  • Domain and Workgroup Details - the service will now report Domain and Workgroup details in the Access tab.
  • Web API Improvements - new API endpoints allow to you rename and move machines, list configured alerts, list active sessions, list the support queue, request a service to autorestart and update.
  • Tool Duplication - tools can now be duplicated in a toolbox.
  • Service Permissions - service file permissions are locked down to ensure that only administrators can manipulate an installed service.
  • Linux Elevation Improvements - elevation in a session stability improvements for Ubuntu 20.04 and later.
  • Mapped Drive Support - access sessions now list user mapped drives in the file transfer panel.
  • View User Permissions - easily see what permissions a Technician has when assigning them to Technician Groups.
  • Disabling Tools - managing and running tools can now be disabled entirely.
  • HTTP Header 'Server' Override - the HTTP headers will now allow you to specify an alternative value for the Server header.
  • SimpleHelpAdmin Disable - entirely disable the SimpleHelpAdmin account.
  • Alert Actions and the Scripting API - scripts that are run when an alert triggers or resets now have access to the Scripting API.
  • Skip SSL Checks for Alerts - website alerts that check whether a site is available can be configured to ignore SSL-related errors.
  • Permissions Report - a new Access tab report will detail which Technicians and Technician Groups can view a particular machine.
  • MFA Server Events - the server will generate server events when a MFA code is incorrect.
  • @2x Branding Image Support - provide HiDPI images of your branding logo, and SimpleHelp will use them where appropriate.
  • Remote Work Rename - you can now rename the Remote Work filename.
  • Let's Encrypt Root - Let's Encrypt certificates now use the self-signed root instead of the expired cross-signed alternative.
  • Technician Console Reconnect - automatic reconnecting of the technician console can now be disabled in the Preferences tab. 
  • Screen Size Detection - changes in remote screen size changes are identified and reflected in a running session more quickly.
  • Tab Resizing - tabs in the session UI now resize to allow more to appear in a single window.
  • SSL Certificate Management - the SimpleHelp server will now attempt to locate and download intermediate certificates when a new store is uploaded that does not contain the intermediates.
  • Wallpaper Restoration on macOS is more reliable - even if the session is terminated abruptly.
  • Saved Search Changes - saved searches in the Access tab can be renamed, and can be assigned a custom icon.
  • Recording Player Controls - session recordings can now be zoomed to show only a portion of the recording.
  • Improved Win+ Combos - WIN+key combos are now better supported in the session, and in the send key action of a running session.
  • sslconfig/acceptedhosts - domains can be written to this file. The SimpleHelp server will then only respond to requests where the Host HTTP header matches one of the specified domains.
  • End of Session Skip - access sessions can be configured to not show the end of session dialog.
  • Support App Details - the support application will remember the last entered customer details.


Bug Fixes
  • macOS Hanging Fix - fix delays and beachballing on certain macOS machines.
  • DNS Mapping Fix - services may register but not be accessible on servers for a short while after the DNS mapping of the server changes. This only affects http:// registrations.
  • Session Termination - fixed an issue causing sessions to take a while to terminate, depending on where they were terminated from.
  • Tool Run Conflicts - fixed an issue where two tools running on the service concurrently might conflict.
  • Flipped Logo - fixed an issue where the branding logo on the Remote Support application might be flipped upside down on HiDPI Windows machines.
  • Long Running Tools - fixed an issue where long running tools would cause excessive logging in the server.
  • Session Lock - fixed an issue where sessions would lock, and require multiple attempts to unlock.
  • Disclaimer Encoding - fixed an issue where disclaimer text might not appear correct if non-latin encodings were used.
  • Empty File Transfers - fixed an issue where transferring an empty file would fail, resulting in no file being created on the remote side.
  • Message Branding Logo - fixed an issue where the logo used on top of a message sent in the Access tab might be incorrect.
  • Connection Closed Message - fixed an issue where some sessions will start, and be active, but state "Connection Closed". 
  • Monitoring Process Leak - fixed an issue where it is possible that the monitoring process might continually be recreated on the remote machine if it fails to connect back to the service.
  • Preconfigured Service Registration Protocol - fixed an issue where a preconfigured remote access service might using http:// as the registration protocol, even if https:// is specified.


SimpleHelp 5.2 Releases

SimpleHelp 5.2.17 (20210519-190324)​
  • [Minor] Added support for using the Tools Scripting API in tools run as Trigger or Reset actions in alerts.
  • [Bug] Fixed an issue where technician-side reconnects can cause control and other in session operations to fail.

SimpleHelp 5.2.16 (20210513-105523)​
  • [Minor] Addresses an issue where Kaspersky was flagging the Remote Support application as malicious.
  • [Bug] Fixed an issue where the Wake-On-Lan button might disable but not enable again.
  • [Bug] Fixed an issue where CPU usage might increase in the Technician Console when a session is closed.
  • [Bug] Fixed an issue where session reconnects were failing in 5.2.15. 

SimpleHelp 5.2.15 (20210409-155539)​
  • [Minor] All SimpleHelp applications are now signed using an extended validation code signing certificate. This should reduce the number of reputation-based warnings shown in certain security products.
  • [Minor] Added a 20H2 label for Windows 10.
  • [Minor] The scripting API now supports new @TechMachine(), @TechUsername() and @TechFullName() calls. Additionally, it is now possible to send emails with attachments, directly from a toolbox script, using the SendEmail call.
  • [Bug] The list of technicians in the Administration tab better supports adding a new technician while the list is being filtered.
  • [Bug] Fix to prevent the Remote Access Service from consuming excessive memory when a directory is listed on the remote machine that contains a large number of files.
  • [Bug] Fixed an issue where on certain systems it is possible that a Remote Access Service will very frequently ping the server in a small amount of time. This will cause excessive server CPU usage and increased network data transfer.
  • [Bug] Machines that are moved from a visible machine group to a hidden machine group now reflect the change more quickly.
  • [Bug] Fixed an issue where a long running report may fail if another report is started while the first is still running.
  • [Bug] Fixed a possible process leak in the Remote Access Service where spawned monitoring processes may not terminate immediately if they are unable to connect to the Remote Access Service for any reason.
  • [Bug] Fixed an issue where imported toolboxes that include shared entries will appear to import but will not persist across a technician logout.
  • [Bug] Fixed an issue where the Remote Access Service password in a preconfigured service installer is not loaded and resaved correctly, requiring the password to be specified again.
  • [Bug] Improved the amount of time it takes for a session to terminate, particularly if the server is down or the session has been disconnected. Additionally, the end of session dialog will not be shown if a session has not been established.
  • [Bug] Fixed an issue where the remote screen may become corrupt or appear to be missing content, particularly after switching away from the Technician Console.
  • [Bug] Fixed an issue where certain splash images may corrupt the online macOS DMG installers.
  • [Bug] Fixed an issue where the Remote Support application may show an incorrect password dialog if it is unable to connect to the SimpleHelp server for another reason.
  • [Bug] Fixed an issue where screenshots in the tabs of the session user interface may grow in size if repeatedly shown and hidden.
  • [Bug] Fixed an issue where secondary monitors of a remote machine may not update if popped out into a separate window.
  • [Bug] Various fixes around session recording, and recording management.
  • [Bug] Various fixes around managing custom properties for remote machines.
  • [Bug] Fixed an issue causing CAPS LOCK to not function on the Windows lock screen.
  • [Bug] Fixed an issue where repeated HTTP session connections may cause sessions to linger in the server.
  • [Bug] Fixed an issue where forced session recording could be bypassed if the session was reconnected.
  • [Bug] Fixed an issue where the API key of the monitoring Remote Access Service web page isn't appropriately escaped.

SimpleHelp 5.2.14 (20210112-085246)​​
  • [Minor] New macOS guided permissions dialog allows a technician to request permissions from within a running session.
  • [Minor] Added support for OS authentication for onmicrosoft.com domains.
  • [Bug] Fixed an issue in Windows screen blanking where capturing remote machines with multiple displays might cause the session to terminate.
  • [Bug] Improved the responsiveness of the File Transfer Panel, when files changes on a remote device.
  • [Bug] Fixed an issue where the Screen Recording permission was not detected correctly on Bug Sur 11.1.
  • [Bug] Fixed an issue where popping a secondary display out of the session user interface might cause the screen updates to cease.
  • [Bug] Fixed an issue where machines that have been offline for an extended period of time will not be forgotten if the SimpleHelp server is frequently restarted.
  • [Bug] Fixed an issue where the filter field in the Services tab of Diagnostic mode might lose focus when a character is entered.
  • [Bug] The tool output text areas will no longer scroll to the bottom when new output is added.
  • [Bug] The "Enter Email" Remote Work action will now reliably send an email to the remote user.
  • [Bug] Fixed an issue where removing a Remote Work configuration in the Remote Work Setup application, and then re-enabling Remote Work will cause the previously registered email address to be used.
  • [Bug] Alerts that run tools are now automatically updated if the tool changes.
  • [Bug] Fixed an issue where ALT+TAB is intercepted in File Transfer mode.
  • [Bug] Fixed an issue where the Technician Console might leak memory if left open for a long duration.
  • [Bug] The machine properties table can now be edited without new incoming properties cancelling the edit.
  • [Bug] Fixed an issue where if a session disconnects the MFA dialog prompt is shown behind the reconnect dialog.

SimpleHelp 5.2.13 (20201102-122903)
  • [Minor] Session Events and machine properties are now included as part of the end of session server events and the HTTP API.
  • [Bug] The Remote Support application now prompt again if the queue password is incorrect.
  • [Bug] Fixed an issue causing the Remote Access Service Configuration application to show a permissions issue on macOS.
  • [Bug] Fixed an issue causing the server to continually attempt to reindex a broken session history repository.
  • [Bug] Fixed an issue where reconnects cause sessions to remain active once closed.
  • [Bug] Fixed an issue where event IDs may not persist in the Event Log Threshold.
  • [Bug] Fixed an issue where the tool run confirmation dialog may appear behind the tool selector dialog.
  • [Bug] Fixed an issue causing search filters to not save on some accounts.
  • [Bug] Fixed a memory leak when a server administrator account is left logged in.
  • [Bug] Fixed an issue where a Run As dialog is shown when blanking a screen in XP.
  • [Bug] Fixed an issue where the captured WAN IP is not shown in the machine details panel.
  • [Bug] Fixed an issue causing the session to not repaint correctly when dragged to another monitor.
  • [Bug] Fixed an issue where a server upgrade might cause the machine allocations of a configured alert to not be loaded correctly.
  • [Bug] Fixed an issue causing elevation to fail on non-English Windows locales.

SimpleHelp 5.2.12 (20201009-154852)
  • ​[Feature] Added support for Machine Group properties to be set that are inherited by machines in the group.
  • ​[Feature] Added screen blanking support for Windows 10 and 8.
  • ​[Feature] Added the ability to automatically logout an inactive Technician Console or session.
  • ​[Feature] Added the ability to lock inactive Technician Consoles or sessions.
  • ​[Feature] Remote Work groups can be linked to a particular machine, or can allow users to pick from a subset of machines.
  • ​[Feature] History entries now include a log of technician actions, such as files transferred and commands run.
  • ​[Feature] Added Remote Work and Server Administrator IP restrictions.
  • [Minor] Added a Technician Group permission to control whether a technician can create a tool.
  • [Minor] Added a confirmation dialog to prevent tools from being accidentally run. 
  • [Minor] The LAN IP will show an IP from a non-virtual adapter.
  • [Minor] Added a permission to prevent users from creating or managing toolboxes.
  • [Minor] Added a Remote Access Service configuration option to allow large memory allocation for machines with many monitors.
  • [Minor] The technician presence dialog will not show for Remote Work sessions.
  • [Minor] The end of session dialog no longer asks for comments for Remote Work sessions.
  • [Minor] Remote work shortcuts and application name can now be branded.
  • [Minor] Added IP address information and hostnames to the session history.
  • [Minor] The Remote Access Service will now automatically update the configuration UI if the configuration changes.
  • [Minor] Added an option to disable SSL forward in the Admin script.
  • [Minor] Tool runs in a session now show progress and partial output.
  • [Minor] Monitoring state can now be set for offline machines.
  • [Minor] Monitoring state can be managed via the HTTP API.
  • [Minor] Improved Windows Event Log alerting to include event IDs and the ability to match text exactly.
  • [Minor] Added a separate Group permission to control the sending of messages to remote machines.
  • [Minor] Group authenticated usernames now default to being case insensitive.
  • [Bug] If multiple URLs are configured in the Remote Access Service, the Remote Work Setup application might not be able to retrieve translations.
  • [Bug] Fixed an issue in the Technicians lists where selecting a technician might cause the settings for that technician to not load.
  • [Bug] Sessions are now more promptly cleaned up when terminated.
  • [Bug] Improvements to Caps Lock synching with different keyboard modes.
  • [Bug] Fixed an issue causing the disk name for disk space threshold alerts to be incorrect.
  • [Bug] Fixed an issue causing Let's Encrypt multiple-domain certifications to fail to renew.
  • [Bug] Fixed an issue causing Ctrl+I to fail when in the typed keyboard mode.
  • [Bug] Fixed an issue causing group session limits to not save and load correctly if only one is specified.
  • [Bug] Addressed a slow memory leak in the Remote Access Service.
  • [Bug] Fixed an issue causing windows to not open in their previous location when multiple monitors are being used.
  • [Bug] Improved data collection and monitoring on NL-locale systems.
  • [Bug] Fixed a technician console hang when copying text from the toolbox results view.
  • [Bug] Fixed an issue where the "Group frequently sent emails" checkbox is not loading the correct state.
  • [Bug] Fixed an issue where remote machines that are shutdown might generate two offline events in the server.
  • [Bug] Fixed an issue causing App Tunnel configurations that are shared to duplicate.
  • [Bug] Fixed an issue where an offline SimpleHelp server might cause Remote Work installations to fail to update in the future.
  • [Bug] Fixed an issue preventing full screen sessions from leaving full screen mode on a disconnect on Windows.
  • [Bug] Fixed an issue that might cause Remote Work to reopen more than once on macOS.
  • [Bug] General security improvements.

SimpleHelp 5.2.11 (20200603-114602)
  • [Minor] Remote Work sessions will not default to showing the default system username at the login prompt.
  • [Minor] Remote Printing is now configurable in the Access tab on a per-machine basis. 
  • [Minor] Added support for app-based multi-factor authentication for Remote Work users.
  • [Bug] Improved reliability of special key capture on Windows to ensure that Windows / Alt key combinations are correctly intercepted and sent to the remote machine.
  • [Bug] Fixed an issue that may cause the registry key alert threshold to fail to properly monitor a registry key.
  • [Bug] Fixed an issue where the scheduled alert times may be incorrect.
  • [Bug] Fixed an issue where the Windows firewall may not be detected on certain Windows Server installations.
  • [Bug] Fixed an issue where the last restart times were incorrect in the Access tab.
  • [Bug] Fixed an issue where certain machine group filters wouldn't be saved correctly in the Administration tab.
  • [Bug] Fixed an issue where the filter field in the tool selection popup window may not be usable on Windows systems.

SimpleHelp 5.2.10 (20200522-120931)
  • [Bug] SimpleHelp 5.2.9 introduced a strictly form of account verification which may cause issues when logging in with existing group-authenticated users. This has been rolled back in this release.
  • [Bug] SimpleHelp now enables Remote Work when creating a default Remote Work login group.
  • [Bug] Minor fixes to application dialogs when displayed on HiDPI Windows systems.

SimpleHelp 5.2.9 (20200515-214956​)
  • ​[Feature] Remote Work session support. See our Remote Work Guide for more information.
  • ​[Feature] Remote print support to Windows 10 remote machines.
  • [Minor] Added a 'restart' action to the services tab in diagnostics mode. Improved responsiveness of services state changes.
  • [Minor] Server events now include the technician IP address (where appropriate)
  • [Minor] Added support for BitDefender Enterprise AntiVirus.
  • [Minor] Show the IP address for Remote Access Services that are not trusting the server.
  • [Minor] Added support for Windows May Edition.
  • [Minor] Download and renaming of toolbox resources is now supported.
  • [Minor] Scripting API call ServerUtilsRunTool now allows the follow-on tool access to the Tool API.
  • [Minor] Scripting API call ServerUtilsRelocate allows you to move the rest of your script to run on another machine.
  • [Bug] Fixed an issue causing some Server Event Alert filters to fail to match events correctly.
  • [Bug] Fixed an issue preventing Remote Support sessions from being closed cleanly if the session as been duplicated in the queue.
  • [Bug] Fixed an issue where sessions are not disconnecting cleanly, and are only being removed once they time out.
  • [Bug] Fixed an issue where popping a screen into a separate window will cause a new session to not appear in the primary tabbed window.
  • [Bug] Session-specific notifications now do not prevent the technician from switching to a separate session.
  • [Bug] Fixed an issue where sessions say "Joining Now..." for a while after they are already connected.
  • [Bug] Fixed an issue where a save was not automatically requested if machine filters are reordered.
  • [Bug] Fixed an issue where rebooting a machine in a separate timezone may introduce clock skew into the last restart time.
  • [Bug] Dark mode settings are now machine specific only.
  • [Bug] Fixed an issue where a service may upload a screenshot when it starts up, even if monitoring is disabled.
  • [Bug] Fixed an issue where the Invite button may cause the Technician Console to hang.
  • [Bug] The Remote Support application can now be shown if hidden using the technician presence dialog.
  • [Bug] Fixed an issue where CMD+Q was not intercepted on macOS Technician Consoles.
  • [Bug] Fixed an issue where reconnecting sessions may fail with the session active in the background.
  • [Bug] Fixed an issue causing a pause when Direct TCP sessions are connected.
  • [Bug] Fixed an issue restoring SimpleHelp backups on Windows servers.
  • [Bug] Fixed an issue where a tool may run on the wrong operating system if multiple remote machines are selected.
  • [Bug] Fixed an issue in 5.2.8 where the alerts UI may behave inconsistently.
  • [Bug] Fixed an issue causing sessions set to launch maximised to fail to maximise.
  • [Bug] Fixed an issue causing macOS Catalina screen recording permissions to be reset if a session is established to the macOS login window.
  • [Bug] Fixed an issue causing SHIFT+TAB to fail to send on Windows.
  • [Bug] Machine properties are now more effectively synchronised between server peers.
  • [Bug] Fixed an issue where server logging might fail and not recover if the server runs very low on available memory.

SimpleHelp 5.2.7 (20200327-100143)
  • [Bug] Fixed an issue where disabling control on the remote machine prevented ALT+TAB and Windows keys from being activated.
  • [Bug] Fixed control issues if tabbed sessions were disabled, or when switching between console and remote screen views.
  • [Bug] Fixed UI issues when saving alerts, and when picking machine filters in alerts.
  • [Bug] Machine shortcuts now launch the standalone session user interface.

SimpleHelp 5.2.6 (20200319-154226​)
  • ​[Feature] Group Access applications can now be configured to establish a direct, immediate session to any available machine in a specified machine group.
  • [Minor] File transfer views in the session and Access tab now automatically update on a file system change.
  • [Minor] Improved Administration tab performance when using a large number of technician accounts.
  • [Minor] Various security improvements.
  • [Bug] Fixed an issue causing new Mobile VNC connections to be blocked by the server.
  • [Bug] Fixed an issue causing command line tools to fail to execute.
  • [Bug] Fixed an issue causing the desktop wallpaper to remain disabled on Catalina systems.
  • [Bug] Fixed an issue causing automatic reconnects to fail.
  • [Bug] Fixed an issue which may cause a new machine to not automatically appear in the Technician Console.
  • [Bug] Fixed an issue causing messages to multiple remote machines to fail.
  • [Bug] Fixed an issue where Windows key activations in tabbed sessions are sent to all remote machines concurrently.
  • [Bug] Fixed an issue where the Remote Access Service may use port 8008 on certain servers.
  • [Bug] Fixed an issue where popping out monitors in a session may cause the source tab to clear.
  • [Bug] Fixed an issue causing verbose logging on the server when running tools.
  • [Bug] Fixed an issue causing instability in the Technician Console when configured Group Access apps.
  • [Bug] Fixed an issue where switching to full screen may cause the session window to switch to the primary monitor.

SimpleHelp 5.2.5 (20200224-195830)
  • A rerelease of SimpleHelp 5.2.4 with no functional changes.

SimpleHelp 5.2.4 (20200224-095006)
  • [Bug] Fixed an issue where a new session will correctly show the reconnect dialog (if an established TCP connection is blocked) but not hide the dialog if a subsequent connection attempt (over HTTP or HTTPS) is successful.
  • [Bug] Fixed an issue where binaries downloaded from the SimpleHelp server may be corrupted, resulting in failed installations.
  • [Bug] Fixed an issue where locking a desktop on a session disconnect might fail if both the technician group and technician preferences require it concurrently.
  • [Bug] Fixed an issue preventing paging of the list of machines in VNC mobile.
  • [Bug] Improved stability of the ARM Remote Access Service.
  • [Bug] Fixed an issue causing Toolbox API file transfers to fail.
  • [Bug] Fixed an issue where session recordings might fail to play in Chrome or Firefox.

SimpleHelp 5.2.3 (20200214-153136)
  • [Minor] Improved application launch times on Windows, particularly if WMI queries are slow to respond.
  • [Bug] Improved memory utilisation in the Technician Console, especially in situations where sessions are run frequently sequentially.
  • [Bug] Fixed an issue causing the Technician Console to fail to launch on some 32 bit systems.
  • [Bug] Fixed an issue where machine filter settings are not migrating to a new server installation.
  • [Bug] Fixed a deployment issue causing web-based monitoring links to fail to load correctly on case sensitive file systems.

SimpleHelp 5.2.2 (20200213-092429)
  • [Minor] The Remote Access Service and Remote Support Application will no longer enable discrete graphics on macOS.
  • [Minor] Added support for ip on Linux to capture network interface details.
  • [Bug] Fixed a memory preference issue that causes upgraded Technician Consoles to be unstable and consume additional CPU particularly if multiple sessions are launched.
  • [Bug] Fixed an issue causing some visual flashing when progress bars were shown.
  • [Bug] Fixed an issue where an uploaded SSL certificate would only be applied once the server was restarted.
  • [Bug] Fixed an issue where a Remote Support Sessions will show the UAC prompt twice if the first instance is cancelled.
  • [Bug] Fixed an issue where internal dialogs were not rendering correctly on certain Linux distributions.
  • [Bug] Tool runs on multiple machines with tool resources now launch as expected.
  • [Bug] Fixed an issue causing text echoing to default to on when a session is started.

SimpleHelp 5.2.1 (20200209-144855)
  • [Minor] File Transfer and Terminal will now default to the remote user's home directory when launched.
  • [Bug] Fixed an issue where Toolbox resources may not synchronise with the remote machine correctly.
  • [Bug] Fixed an issue where macOS DMG's downloaded from a branded server may fail to launch correctly.

SimpleHelp 5.2.0 (20200206-151910)
  • [Feature]  Tabbed Sessions - Start multiple sessions and they now appear as tabs in the Session User Interface. Optionally show screenshots within the tabs to make it easier to support multiple machines at the same time. Drag sessions out into new windows.
  • [Feature]  Per Monitor Windows - Choose to see all the remote machine displays in a single window, or pop displays out into separate windows. Duplicate session windows to watch different portions of the remote screen at the same time.
  • [Feature]  Catalina Support - Deploy any SimpleHelp applications on macOS Catalina. All applications are now notarized.
  • [Feature]  macOS Permissions - The Remote Access Service Configuration application now has a specific section to test for, and request, macOS permissions for Screen Recording, Control and Files Access.
  • [Feature]  Custom Machine Properties - Associate properties with Remote Access Service in the Access tab. Paste these properties into sessions to easily enter machine-specific data while controlling a remote machine, or favourite properties to have them listed below the system information for that machine in the Access tab.
  • [Feature]  Scripting API - A new set of capabilities that makes your Toolbox scripts much more powerful. Feed in data provided by SimpleHelp into your Toolbox scripts when they run, or use your Toolbox scripts to push data back into SimpleHelp. See the Scripting API documentation for additional information.
  • [Feature]  HTTP Headers - The Administration tab now allows you to enter in HTTP headers that will be served with all server HTTP responses.
  • [Feature]  Email Alerts for Machine Triggers - Alerts that trigger can now send emails for each machine that causes the alert to trigger. SimpleHelp now includes an option to batch frequent emails together.
  • [Feature]  Access Tab Sorting - Sort machines in the access tab by columns.
  • [Minor] Improved session startup time.
  • [Minor] Reduced the bandwidth usage when monitoring remote services in the Access tab.
  • [Minor] Remote machine hardware information is now included in the History tab.
  • [Minor] Added permissions to control whether Ctrl+Alt+Del, remote reboot and command runs should be allowed in a session. 
  • [Minor] Auto Restarted services will now take less time to re-appear online.
  • [Minor] Windows information now includes the type of Windows install when shown in the Access tab (Home, Enterprise, Professional etc).
  • [Bug] Fixed an issue where full screen sessions might minimize on Windows when focus is lost.
  • [Bug] Fixed an issue where removing an alert that is triggered may leave the trigger notification on remote access services.
  • [Bug] Fixed an issue where service installations on Linux configured to use init.d may only start up on the next machine reboot.
  • [Bug] Fixed an issue where dragging a full screen Technician Console window would result in the window appearing very small.
  • [Bug] Machines with no stored last response time are now cleared if Auto-Forget is configured.
  • [Bug] Fixed an issue where the Technician Console may not restore its position on a non-primary monitor.
  • [Bug] Fixed an issue where tool runs in the session may fail to show the tool output.
  • [Bug] Fixed an issue where copy and paste was not working for terminal sessions on macOS.
  • [Bug] Fixed an issue where the location of the chat window may be incorrect when restored on an incoming message.


SimpleHelp 5.1 Releases

SimpleHelp 5.1.8 (5-1-20191024-225959)
  • [Bug] Fixed an issue that could cause group-authenticated logins to fail for certain users.
  • [Bug] Fixed an issue where first application runs may fail depending on the state of the existing installation.

SimpleHelp 5.1.7 (20191022-090252)
  • [Minor] Group authenticated users created by the SimpleHelp server will use a single account for all logins independent of the group that authenticated the user. Users will be associated with the group that authenticates them at login time, along with the groups specified by the server administrator.
  • [Minor] Update to support ACMEv2 certificate renewals for Let's Encrypt.
  • [Minor] Improved font support on Linux.
  • [Bug]  Fixed an issue where a large clock skew on a remote machine might stop audio from playing.
  • [Bug]  Fixed an issue where copy and paste shortcuts might not be detected in the session.
  • [Bug]  ​Fixed an issue causing multiple firewall rule duplicates to be created on a remote machine.

SimpleHelp 5.1.6 (20190819-120409)
  • [Minor]  Includes SSL certificate renewal changes to support new Let's Encrypt certificate renewal requirements.
  • [Minor]  Added support for Web API history searches to be able to search for a particular sessionID.
  • [Minor]  Improved the scaling of the Remote Support application, particularly if the branding image is very large. Additionally, the application will now grow in height to reduce scrolling if many details fields are specified.
  • [Minor]  Added filtering support into the Access Session table.
  • [Minor]  LDAP account email changes are now propagated to the SimpleHelp group-authenticated technician accounts.
  • [Minor]  The Mobile VNC functionality can now be disabled.
  • [Bug]  Group-authenticated technicians in multiple groups now inherit the permissions of all groups, and not just the authenticating group.
  • [Bug]  Fixed an issue where HTTP sessions may stall for 30 seconds every 5 minutes.
  • [Bug]  Tools that base the success on a return code now update appropriately once the return code is received.
  • [Bug]  Fixed an issue where offline blocked machines would reappear in the Access tab after a server reboot.
  • [Bug]  Fixed an issue where the HTTPHeader tags might not get loaded correctly at server startup.
  • [Bug]  Fixed an issue where subsequent session terminate and reconnect sequences may cause terminated sessions to appear in the Active Session table.

SimpleHelp 5.1.5 (20190624-145259)
  • [Minor]  The server is now more scalable in situations where Remote Access Services have been configured with multiple URLs to the same SimpleHelp server. Note that these changes are only applied once the remote services have been updated.
  • [Minor]  The Technician Console will now remember the size and location of the window on restart.
  • [Minor]  Reduced server logging.
  • [Bug]  Fixed an issue causing VNC mobile configuration setting changes to not be saved to the server.
  • [Bug]  Fixed an issue where old sessions may linger in the Active Sessions table.
  • [Bug]  Fixed an issue causing Calling Cards to fail to install on a remote desktop.
  • [Bug]  Fixed an issue causing typing to fail on certain mobile devices.
  • [Bug]  Fixed an issue where sessions may be unusable if the chat panel is hidden by default.
  • [Bug]  Fixed an issue where persisted last response times of services may be cleared periodically on a restart.​

SimpleHelp 5.1.4 (20190527-095442)
  • [Bug]  Fixed an issue embedding the branding images into downloaded Remote Support applications may cause the application to fail to load on subsequent launches.
  • [Bug]  Fixed an issue where Wake-On-LAN requests may fail if one or more machines in the machine's list was unable to share network interface details with the SimpleHelp server.
  • [Bug]  Fixed an issue that may cause the technician to be asked to complete multifactor authentication every time a session is started.
  • [Bug]  Fixed an issue where listing the local or remote file system drives in File Transfer mode may require a refresh for the file lists to update.
  • [Bug]  Fixed an issue which prohibited certain dialogs from closing when a keyboard shortcut was pressed.​

SimpleHelp 5.1.3 (20190520-145643)
  • [Minor]  The file transfer panel in the Access tab has a number of UI improvements to make it more reliable and easier to use.
  • [Minor]  The path navigation bars use in the file transfer panel in the Access tab and in sessions now remembers previous directories and presents a list allowing the user to choose from one of these directories when entering in a new path.
  • [Bug]  Addresses an issue in the Administration tab where large server configurations may cause the Administration tab to continually prompt the technician about changes on the server.
  • [Bug]  Fixed an issue that may cause the Remote Access Service to incorrectly launch the elevation dialog on macOS, causing it to appear for 30 seconds before subsequently failing to launch.
  • [Bug]  Fixed an issue where Alerts with certain machines or groups picked in the alert configuration may result in the alert failing to be saved correctly on the SimpleHelp server.
  • [Bug]  Fixed an issue where machine filters that list particular machines would not show the machine names in the filter configuration if the machines had subsequently been removed from the machine list.

SimpleHelp 5.1.2 (20190510-114715​)
  • [Minor]  The Remote Access Provider app list is now scrollable.
  • [Minor]  The server now caches alert history artefacts, so large server installations with thousands of trigger and reset events will scale better.
  • [Bug]  Fixed an issue where alerts may fail to load in the Technician Console correctly.
  • [Bug]  Fixed an issue causing the confirmation dialogs to appear twice for certain actions in the Advanced actions panel for remote machines.
  • [Bug]  The config.configurable file now supports the setting of Diffie-Hellman cipher key sizes.
  • [Bug]  Fixed an issue that could cause the metrics in the Access tab to not update continuously, particularly when scrolling the machine list.
  • [Bug]  Fixed an issue causing the saving of recording metadata to possibly fail depending on the default password specified in the Machine Group permissions.
  • [Bug]  Fixed an issue where the File Transfer 'New Folder' and 'Delete' dialogs could only be closed correctly by pressing Enter.
  • [Bug]  Fixed an issue causing the ARM Remote Access Service executable to fail to launch correctly on some systems.
  • [Bug]  The last restart times in the details panel no longer require the technician console and server to be in the same timezone.
  • [Bug]  Fixed an issue where the Connect button may not start a session when connecting to a headless remote machine.
  • [Bug]  Fixed a minor UI issue where the machine details panel might show the yellow warning panel, but without any text visible. This happens in situations where a remote machine has resolved the problem it was reporting but it has not notified the server yet.
  • [Bug]  Fixed an issue where the server might not allow a license to be used if it is out of support.
  • [Bug]  Remote machines that reboot may report no networking data, which could result in the LAN and WAN IPs being blank in the technician console.

SimpleHelp 5.1.1 (20190506-231850​)
  • [Minor]  The Alert History table now includes the names of the machines that caused a trigger event to occur. 
  • [Minor]  The Sessions table now automatically updates the session durations in the table.
  • [Bug]  All Windows executables and installers are resigned to avoid incorrect classifications by security software.
  • [Bug]  Fixed an issue causing the fields in the Support application to not show if a disclaimer is not in use.
  • [Bug]  Fixed an issue causing the Access tab metrics to not updating after some time if the group selection is not changed.
  • [Bug]  Fixed an issue where many concurrent Alerts may cause erroneous trigger and reset entries in the Alert history.
  • [Bug]  Fixed an issue where the Autodetect screen scaling setting was not detecting the machine scaling correctly, causing the user interface to default to its smallest size.
  • [Bug]  Fixed an issue where a change in Alert selection would not update the History table if it was visible.
  • [Bug]  Fixed an issue where recordings of sessions were not processing the first base frame, causing update blocks to be visible and the video to appear corrupted.
  • [Bug]  Fixed an issue causing sessions to Linux machines that do not have Xorg libraries installed to fail.
  • [Bug]  Fixed an issue where reconnected sessions were duplicated in the Sessions table.
  • [Bug]  Fixed an issue where duplicate scrollbars make it hard to navigate the list of tools  when launching a tool in the Access tab.
  • [Bug]  A number of colour and layout improvements in dark mode.

SimpleHelp 5.1.0 (20190425-221639)
  • [Feature]  Server Administrators - technician accounts can be granted permission to act as server administrators, or administrators for particular technician groups. If a technician is a server administrator they have the same access and permissions as the SimpleHelpAdmin user. If a technician is a group administrator then they can manage technician accounts in that group only.
  • [Feature]  Machine Filters - when filtering machines in technician accounts, technician groups or alert configuration, it is now possible to visually pick the changes and groups to include or exclude. The previous method of defining filters is still available under Advanced Machine Filters. See the Filtering Guide for additional information.
  • [Feature]  Machine-Specific Group Permissions - when configuring a technician group it is often desirable to have a different set of permissions for different machines or machines groups. With machine-specific group permissions you can now define how certain permissions are defined depending on whether a particular machine or group is connected to.
  • [Feature] Machine Session History - view the session history of connections to a particular machine from right within the Access tab, including the ability to view technician comments and chat details.
  • [Feature] Dark Mode - choose between the standard visual interface or switch to a dark visual design.
  • [Feature] Alert Reasons - alerts will now produce a contextual reason describing why they triggered or reset. The reason can be used to infer what condition caused the alert to trigger on a remote machine, such as the name of a disk that is running low on space, or the name of a process that is consuming excessive CPU. These reasons are also passed through to the trigger and reset actions, so can be included into any subsequent actions taken.
  • [Feature] Alert History - view the historical times and reasons for when an alert triggered or reset, from within the Alerts tab.
  • [Feature] Operating System Details - the access tab now contains a visual icon for the operating system, and also includes summary details used to differentiate one operating system version from another.
  • [Feature] Diagnostics Improvements - CPU, memory and disk metrics now include the previous 5 minutes of readings rather than just the most recent 10 readings. The Diagnostics mode layout has also been improved in a session, and includes hardware details of the remote client. 
  • [Feature] Configurable UI Scaling - technicians can now easily make the visual components and text used in SimpleHelp larger or smaller from the Technician Preferences tab of the Technician Console.
  • [Feature] HTTP Web API - create comprehensive and meaningful integrations through our new HTTP Web API. Use HTTP queries to fetch the state of the server, or to make configuration changes.
  • [Feature] VNC Mobile - use any supported third party VNC application to access SimpleHelp remote machines through your SimpleHelp server.
  • [Feature] Queued Actions - queue machine actions that will be performed the next time a remote access service comes online. This allows you to perform actions like 'stop the service when it is next online' or 'migrate to a new server when next online'.
  • [Feature] Active Session Table - the Active Sessions entry in the Access tab now shows a list of currently running sessions and the ability to easily terminate sessions.
  • [Feature] History Tab Improvements - the history tab now includes a number of changes and improvements. Easily see session metrics that include the number of sessions, session duration and other details, all split across Support, Access and Presentations. Easily filter the History tab for a specific machine, group, or technician.
  • [Feature] Direct Peer-to-peer TCP Connections - every TCP session will now attempt to establish a direct connection between the technician and remote machine. If established, data is sent directly between the technician and remote machine, and not via the SimpleHelp server, reducing latency and improving performance.
  • [Feature] Peer-to-peer File Transfer - Direct peer-to-peer Access tab file transfers speed up file transfers from within the Access tab.
  • [Feature] Multiple Alert Actions - Configure any number of actions that are performed sequentially when an alert triggers or resets.
  • [Feature] History Reports - Improved Technician and History reports, including the ability to produce PDF reports.
  • [Feature] Windows 2019 - SimpleHelp now identifies Windows 2019 accurately.
  • [Feature] Support Session Reconnecting - Remote support sessions will now automatically attempt to reconnect to an installed remote access service (if one exists).
  • [Minor]  Rebooting to Safe Mode on Windows 10 now initialises networking.
  • [Minor]  The uninstaller of all SimpleHelp applications is faster and more reliable.
  • [Minor]  The Enterprise tier now allows the simulation of SimpleHelp sessions to help ensure server scalability and load management.
  • [Minor]  The Group Access provider app now allows you to easily configure what is included in the technician console provided to the user.
  • [Minor]  The disk space alert can now be configured to include or exclude particular disks by name.
  • [Minor]  Running app tunnels can now be reconnected, and the command line application relaunched.
  • [Minor]  Show machine uptime in Access tab, and persist the last response time across server restarts.
  • [Minor]  Improved File Transfer UI in a session to more easily manage local and remote files.
  • [Minor]  Toolbox Import and Export allow technicians to easily import, export and share tool configurations and resources.
  • [Minor]  Easily monitor and manage SimpleHelp's memory usage using new Administration tab controls in the Server Health section.
  • [Minor]  Additional machine actions in the Access tab to Reboot a remote machine and to Restart a service.
  • [Minor]  SSL HTTP forwarding is now an option in the Administration tab to forward all HTTP traffic to HTTPS.
  • [Minor]  The History Tab show shows the group of a remote machine in the sessions list.
  • [Minor]  The SMTP configuration now allows you to choose whether to attempt to send emails as technicians or not. Some SMTP servers do not allow the sending of emails as other users.
  • [Minor]  The LDAPS SSL certificate can now be added to the SimpleHelp Certificate Store from the Administration tab.
  • [Minor]  The Remote Machine Offline timeout is now user configurable.
  • [Minor]  The Services tab in Diagnostics and the detected remote usernames now supports service details using non-latin characters.
  • [Minor]  Copy and Paste improvements, particularly when copying text with unicode characters.
  • [Minor]  SimpleHelp will attempt to pick a meaningful IP for the LAN IP column in the Access tab.
  • [Minor]  Added a technician preference and Technician Group permission to disable control on session startup.
  • [Minor]  Technician accounts can now automatically be timed out and disabled.
  • [Minor]  Added an Administration setting to automatically remove old recordings after a period of time.
  • [Minor]  Alerts will now no longer save while being edited to prevent particular alert configurations from being implemented on remote machines.
  • [Minor]  Large deployment improvements allows SimpleHelp to more easily handle systems with more than 10000 services.
  • [Minor]  Tool run results now can link back to the machine.
  • [Minor]  Additional branding options have been included to configure the website header and Remote Support header colours in the Branding section of the Administration tab. 
  • [Minor]  Improved remote access service duplicate ID resolution, making the server more capable of resolving service ID conflicts in a timely fashion.
  • [Bug]  Fixed an issue causing Provider apps to sometimes not save correctly.
  • [Bug]  Fixed an issue causing service updates from v4.3 to v5.0 to fail.
  • [Bug]  Fixed an issue where history sessions always list the previous session's tunnel details.
  • [Bug]  Fixed a HiDPI issue where the registry key dialog was the incorrect size.
  • [Bug]  Fixed a HiDPI issue where the port tunnel configuration dialog was the incorrect size.
  • [Bug]  Fixed a Linux memory monitoring issue to make reported memory statistics more accurate.
  • [Bug]  Fixed an issue where a machine or customer filter that uses 'matches' may not reload correctly when changed.

Version 5.0 Releases

SimpleHelp 5.0.20 (20190305-124819)
SimpleHelp 5.0.15 contained a number of significant changes. Please take the time to make yourself familiar with these changes by reading our 5.0.15 release page prior to upgrading to 5.0.19.
  • [Bug] Fixed an issue causing the Technician Console to freeze when technicians concurrently modify the server settings in the Administration tab.
  • [Bug] Fixed an issue that caused the Technician Groups UI to reload when the configuration was changed.
  • [Bug] Fixed an issue that prevented app profiles from saving.
  • [Bug] Fixed an issue where Loading... was continuously shown in the History tab.
  • [New] Added a workaround to prevent some AntiVirus and Malware applications from quarantining SimpleHelp. 
  • [New] Added a reason field to the Technician Login Failed server event.
  • [New] SimpleHelp sessions now support an increased number of remote displays.


SimpleHelp 5.0.19 (20180919-124408)
  • [Bug] Fixed an issue where the email and technician notification targets might not fire for certain alerts.
  • [Bug] Improved mass deployment support on macOS.
  • [Bug] Fixed an issue where the screenshot previews are cropped on HiDPI / scaled Windows environments.
  • [Bug] Minor UI fixes in alert configurations.
  • [Bug] Re-enabled email sending for the SimpleHelpAdmin account.
  • [New] Included more verbose keystore errors when SSL configurations fail.
  • [New] Server configuration conflict changes are now detected more accurately and technicians are notified.
  • [New] Added the ability to specify the session request timeout when silently deploying a remote access service.
  • [Change] SimpleHelp will not re-request access to a remote machine if a reconnect occurs directly right after a session ends (such as for a user switch).

SimpleHelp 5.0.18 (20180531-150822)
  • [Bug] Fixes a critical issue that caused encrypted transcoding of videos to fail when synchronising videos with the server.

SimpleHelp 5.0.17 (20180524-141415)
  • [Bug] Addresses a migration issue that could cause technician accounts to be lost.
  • [New] Added technician notifications so that the SimpleHelpAdmin user can tell when server encryption has finished.
  • [Change] The Delete session action in the History tab is now only present for the SimpleHelpAdmin user.

SimpleHelp 5.0.16 (20180522-140332)​
  • [New] You can now drag and drop files into a Toolbox configuration to add them as Toolbox resources.
  • [Bug] Fixed an issue causing Access Reports to fail to complete when reporting over services that do not trust the SimpleHelp server.
  • [Bug] Fixed an issue where new Remote Support installations on macOS would require the Remote Access Service to be installed twice before completing.
  • [Bug] Fixed an issue where the log view in the Administration tab might not show all the log data.
  • [Bug] Video encryption migration no longer prevents History searches from completing.
  • [Bug] Fixed an issue where file transfer listings in the Access tab and in sessions were out of order or duplicating listings on certain operating systems.
  • [Bug] Fixed an issue causing some mobile sessions to fail to launch.

SimpleHelp 5.0.15 (20180516-160556)

SimpleHelp 5.0.15 contains a number of significant changes. Please take the time to make yourself familiar with these changes by reading our 5.0.15 release page.

  • [New] Large changes to how the SimpleHelp server stores data that may contain sensitive information. SimpleHelp now encrypts portions of the server's configuration, the server logs, the session history repository and all session recordings. For additional information see our 5.0.15 Privacy overview.
  • [New] Added the ability to remove sessions from the History tab. Recent sessions will be removed immediately and older sessions will periodically be batched and removed from historical archives.
  • [New] You can now easily add custom HTML text to the bottom of the Welcome and Download pages by creating a file configuration/html/footer.html with the HTML content.
  • [New] Added the technician's profile image and server logo to the request access notifications.
  • [New] The MAC address of network adapters is now included in the Inventory reports.
  • [New] There are new serverconfig.xml tags that can be used to dictate which LDAP properties are automatically loaded by the SimpleHelp server.
  • [New] Added a session menu option to request viewing or control permissions.
  • [Bug] Fixed an issue where usernames with non-latin characters collected from remote access machines might display incorrectly in the Access tab.
  • [Bug] Fixed a delay in the Session UI when using the Lock the Remote Desktop Technician Group permission.
  • [Bug] Fixed an issue causing silent reconnects to fail. SimpleHelp will not always attempt to reconnect a remote access session after an unexpected disconnect.
  • [Bug] Fixed an issue causing the Must Request View permission to fail to apply in certain situations.
  • [Bug] Fixed an issue where the session menu might show actions not applicable in a session just after the session has initialised.
  • [Bug] Fixed an issue in the Diagnostics Panel and in the Technician Table (in the Administration tab) causing the ordering of entries to be incorrect.
  • [Bug] Fixed an issue where simplehelp:// protocol sessions might fail to initialise after a session in the Technician Console starts up.
  • [Bug] Fixed an issue preventing multiple machines from being removed from the Block list at the same time.


SimpleHelp 5.0.14 (5-0-20180306-144429)
  • Fixed a versioning issue causing the upgrading of 4.3 Remote Access Services to fail.

SimpleHelp 5.0.13 (5-0-20180228-115159)
  • Added a new Server Event to send notifications once a remote machine is offline for a set duration.
  • Added the MAC address and name of network interfaces to the hardware inventory report.
  • Added the synchronisation of Caps Lock and Scroll Lock between the technician and remote machines.
  • Improved server support for automated security scanners.
  • Improved keyboard mapping support on Linux.
  • Improved support for quoted text in the Access tab filter field.
  • Improved performance of server configuration saving and reloading.
  • Improved support for additional SSL ciphers.
  • Fixed an issue where Terminal support may incorrectly truncate output.
  • Fixed an issue where the remote access service may create temporary files and not clean them up immediately.
  • Fixed an issue where Windows might delay the start of a session by blocking Aero disabling.
  • Fixed an issue causing SimpleHelp to not work correctly on macOS 10.7.3 or earlier 32bit installations.
  • Fixed an issue causing the Windows Event Log alert threshold to trigger and immediately reset.
  • Fixed an issue causing the ordering of files in File Transfer to be incorrect.
  • Fixed an issue causing long running sessions to request multi tier authentication again.
  • Fixed an issue causing the mouse pointer on negative coordinate display to not appear at the correct location.
  • Fixed an issue where a multi-image favicon may not appear in the Branding section of the Administration tab.
  • Fixed an issue where services running a more recent version than the server will indicate that they need to be restarted.

SimpleHelp 5.0.12 (5-0-20171220-213335)
  • Fixed an issue causing the list of technicians to not load in the Administration tab.
  • Fixed an issue causing new alerts to not save on some servers.
  • Fixed an issue where the Alerts and Access tabs may not reload their layouts correctly when switching between normal and HiDPI technician displays.
  • Minor improvements to the layout of the Alerts tab.

SimpleHelp 5.0.11 (5-0-20171211-161829)
  • Fixed an issue where certain remote support sessions may cause the history tab to not update correctly.
  • Fixed an issue where session switch state may not load correctly.
  • Group Access user dialog now allows multiple selection and scrolling.
  • Minor improvements to the Services and Apps tab in Diagnostics mode.

SimpleHelp 5.0.10 (5-0-20171205-133930)
  • Fixed an issue where mouse pointer locations on HiDPI technician machines were a few pixels off.
  • Fixed an issue causing ALT shortcuts to not be processed in the technician console.
  • Added the ability to show group SimpleHelp technician accounts in the Administration tab.
  • Fixed an issue causing the Allow / Deny dialog to show for a while after a technician closes a session requesting access.
  • Fixed an issue where the console in the diagnostics mode would not receive focus if switching to diagnostics.
  • Added support for Azure Active Directory authentication.
  • Fixed an issue that may cause Powershell scripts to not execute on the remote machine.
  • Fixed an issue causing event serilisation to fail when posting event data to a HTTP URL.
  • Fixed an issue causing applications not to launch on Ubuntu 16.04.3.
  • Fixed an issue where all files and folders in the file transfer panel might be incorrectly selected after an action.
  • Fixed an issue which may cause technician console settings to revert to the default settings.

SimpleHelp 5.0.9 (5-0-20171108-132122)
  • Added the ability to connect to RDP sessions for File Transfer, Diagnostics and Terminal sessions.
  • Fixed an issue where switching between Windows workspaces might result in the Windows key not being released.
  • Fixed an issue where app-based authentication codes are requested every time a session is started.
  • Fixed an issue where the custom scheduled alert action dialog may not add the threshold correctly when complete.
  • Fixed an issue where SimpleHelp servers in different timezones may not show synchronised recordings.
  • Fixed an issue where History entries may not appear on the last day of the month.
  • Fixed an issue where Inventory Reports might show incorrect uptime dates.
  • Fixed a number of small UI issues on HiDPI Windows installations.

SimpleHelp 5.0.8 (5-0-20170929-133044)
  • Fixed an issue where the script tool interpreter would be reset whenever it was loaded in the Technician Console.
  • Fixed an issue affecting some macOS High Sierra upgrades where the Technician Console would not launch correctly.
  • Added showing of technician session summary comments to the History tab.

SimpleHelp 5.0.7 (5-0-20170921-102017)​
  • Added script support for tools to easily create, and edit scripts and have them execute on remote machines.
  • Added the ability to run multiple tools on a remote machine concurrently.
  • Added improved tool feedback, especially when tools fail to run correctly.
  • Added the ability to launch a tool and not wait for it to complete (useful when using a tool to launch a remote application).
  • Added a Administrator server option to automatically forget offline machines after timeouts.
  • Added support to App Tunnels to allow connecting to remote machines with machine passwords.
  • Improved AntiVirus alert detection for server versions of Windows, and added an option to exclude Windows Defender.
  • Improved tool feedback so that running tools will return output as it is produced.
  • Improved the console colours to make them more legible, especially when connecting to Linux services.
  • Fixed an issue where disabling monitoring management would prohibit the use of other service actions.
  • Fixed toolbox sharing between anonymous technicians without SimpleHelp accounts.
  • Fixed an issue where the ordering of machines may reverse.
  • Fixed an issue where terminating the technician console while a recording is synchronising may result in the video not completing the next time.
  • Fixed an issue where scrollbars would not show when zooming with fit-all or hit-height scaling.
  • Fixed an issue where disk space metrics would not get reported if the percentage free space was very small.
  • Fixed an issue where tool runs wouldn’t always resolve environment variables correctly.
  • Fixed an issue where hardware details would blank on Windows.
  • Fixed an issue where certain hardware details were not collected on macOS Mavericks.
  • Fixed an issue where technician comments were not shown in the History tab.
  • Fixed an issue causing language switching in the technician console to fail on some installations.
  • Fixed an issue where high latency connections on unstable networks could use server resources that would not subsequently get freed.

SimpleHelp 5.0.6 (5-0-20170802-103706​)
  • Fixed an issue where temporary services created when issuing Ctrl+Alt+Del on a Windows host may not remove themselves correctly.
  • Fixed an issue where the remote access service could create too many firewall rules when starting up.
  • Fixed an issue causing 3.12 services to fail to upgrade.
  • Fixed an issue where the Remote Access Configuration's Test functionality may not default to port 443 for HTTPS.
  • Fixed an issue causing the Terminal Connect option to not show in the connections menu.
  • Fixed an issue where presentations may not be able to connect to the SimpleHelp server when starting up.
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SimpleHelp 5.0.5 (5-0-20170724-141121​)
  • Fixed an issue causing filtering on mobile to fail on certain Android browsers.
  • Fixed an issue where SimpleHelp may list a purchased license as a trial erroneously.

SimpleHelp 5.0.4 (5-0-20170723-223515)
  • Improved backwards compatibility for customers upgrading from v4.1 or v4.2 directly to v5.0. This will address general connectivity and upgrading issues in this situation.
  • Improved the ability to switch languages in the remote support application.
  • Improved the file accessibility alert to also monitor the existence of directories.
  • Improved the ordering of network interfaces in the access tab to list virtual interfaces last.
  • Switched the default file transfer file ordering to honour the underlying operating system.
  • Fixed an issue were reinstated port forwarding rules would not automatically be enabled on session start.
  • Fixed an issue where new port forwarding rules might not initialise correctly.
  • Fixed an issue causing alerts to stall and not update.
  • Fixed an issue which could result in machines in the Access tab hierarchy from appearing blank.
  • Fixed a rendering issue in the file transfer shortcuts menu.
  • Fixed an issue where the chat tab in the history panel might not show for some sessions.
  • Fixed an issue where the reboot dialog could appear too small.
  • Fixed Linux CPU speed units in the Access tab.
  • Fixed minor rendering issues.
  • Fixed an issue where you could still issue Ctrl+Alt+Del if control was disabled.
  • Fixed an issue where the waiting times in the support queue might reset to 0.
  • Fixed the drop down notification panel in the session user interface to prevent it from flickering.

SimpleHelp 5.0.3 (5-0-20170713-200928)
  • Fixed an issue where anonymous technicians may get a connection failure when connecting to a remote access service.
  • Fixed an issue where upgraded remote access services were unable to connect to SimpleHelp servers with certain SSL certificates.

SimpleHelp 5.0.2 (5-0-20170710-155545)
  • Fixed an issue where anonymous technicians may get assigned a subset of their configured permissions on login.
  • Fixed additional issues when typing on Windows with text typed keyboard mode.
  • Fixed an issue where the SimpleHelp logo may not render correctly on Linux.
  • Fixed an issue where the SimpleHelp Windows installer couldn't terminate the previous server installation properly.

SimpleHelp 5.0.1 (5-0-20170707-171653)
  • Improved Terminal functionality, with output scrolling, copy and paste functionality.
  • Improved support in text mapping mode for control codes (CTRL-C, CTRL-X) on Windows.
  • Added additional product name and build version information to the operating system summaries for remote machines.
  • Fixed an issue where typing a character that does not appear on the remote keyboard layout might produce two instances of the character.​
  • Fixed an issue causing the Choose button to fail in the remote access configuration if a required icon was not present.
  • Fixed an issue where the server might incorrectly determine that a email multi-tier configuration is incomplete.
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SimpleHelp 5.0.0 (5-0-20170703-172225​)
  • Added a new scalable user interface for technician, customer and remote access applications, with support for High DPI displays.
  • Added App Tunnels to allow seamless connections through SimpleHelp to third party services on the remote network.
  • Added mass deployment functionality to push the remote access service onto remote machines from the technician console.
  • Added provider functionality to allow you to easily share SimpleHelp access with your customers.
  • Added scheduled tool execution and customised alerts.
  • Added license server support allowing multiple SimpleHelp servers to fetch license allocations from a central server.
  • Added server synchronisation to push session history and session tokens between two SimpleHelp servers.
  • Added mass notify to allow technicians to message users of remote access services.
  • Improved Technician Groups so that they are now merged on login so that technicians no longer need to pick their login group.
  • Improved session types and the way they are configured in the session user interface.
  • Improved typing support for all operating systems, removing custom mappings and querying the operating system for updated mappings when required.
  • Improved HTTPS-only support.​

Version 4.4 Releases

Build 4-4-20170407-050933
  • Fixed an issue where SSL cipher and protocols settings may not be applied if a request comes into the server prior to the configuration being loaded.
  • Fixed a font rendering issue on some Windows installations with ClearType enabled.
  • Fixed an issue where using certain characters in a company name could cause the app authentication QR code to not work in some TOTP applications.
  • Fixed an issue where process running alert thresholds would not match certain process names.
  • Fixed an issue where new machines would temporarily appear in the Access tab with a security warning.
  • Fixed an issue where rapid traversal of the history tab could cause the server to use too much memory for a short time.
  • Fixed an issue where the technician username is not remembered in the technician console after logout.
  • Reduced permissions for remote access service installation files on macOS.
  • Reduced server extraneous logging.