Toolbox Guide

A detailed guide on how to create, manage and run toolbox items in SimpleHelp.

Toolboxes are groups of configurable tools (similar to scripts) that can be executed on a remote machine during a session, or through the Access tab in the Technician Console. Each tool specifies:

• The command to run on the remote machine.
• Any files and folders that need to be copied to the remote machine prior to launching the command.
• Additional information that helps SimpleHelp know when it can run a command, and what to do with the output.

Toolboxes present a convenient way to automate support tasks using SimpleHelp.

Toolboxes are created and managed in the Technician Console. Log into SimpleHelp as a technician and switch to the Toolbox tab. Initially you will have no toolboxes setup.

 There are two ways to get started with toolboxes:

1. Create a New Toolbox - create and configure a new toolbox.
2. Import a Toolbox - import a toolbox that has been shared by another technician. Details on how toolboxes are shared is detailed in the Sharing Toolboxes section below.

Create a new toolbox by pressing the Create a New Toolbox button. A new toolbox will appear. You can rename a toolbox at any time by clicking on the name:

A toolbox can contain any number of tools. Press the Add a Tool button to create a new tool for your toolbox:

When you create a tool you can provide the following configuration properties. 

Your new tool will be listed in your toolbox as below:

When a tool is executed on the remote machine SimpleHelp will not launch it from within any shell or interpreter, unless a particular script is used. Consider the following command executed via a tool on a Windows machine:

dir *.exe 

The expression *.exe is usually interpreted by the command prompt, and so passing *.exe to the application dir will not have the desired effect. Instead, this command must be interpreted by a command prompt:

cmd.exe /c dir *.exe 

Similarly, commands and interpreters are responsible for determining the return code. In particular, PowerShell scripts do not automatically terminate and return once complete. Instead it is up to the user to specify the return code to use by using:

[Environment]::Exit(1) 

This command returns 1 to SimpleHelp, and can subsequently be interpreted by your tool to determine success or failure.

It is up to the creator of a toolbox to decide whether or not they wish to share the toolbox with other technicians. To share a toolbox press the Share button. The technician can now configure how the toolbox is to be shared:

Toolboxes can be shared with technicians in the same group as the creator, or with all technicians. If the toolbox is to be shared then a description can be provided that will be shown to other technicians when the toolbox is imported.

To import a shared toolbox a technician can press the Import button. SimpleHelp will then return a list of shared toolboxes that are visible to this technician. Check the toolboxes that you are interested in importing and they will subsequently be shown in your list of toolboxes.

SimpleHelp allows you to execute tools on a remote machine from within a remote support or remote access session.   When a technician starts a new remote support or remote access session the list of toolboxes is presented in the chat panel to the right of the remote desktop view:

You can run any tool within a toolbox by clicking on the tool. Once the tool is complete the technician will be able to see the return code, as well as any output that the tool produced.

The following example commands are provided to illustrate how tools can be specified in SimpleHelp to perform different tasks. The tools are not comprehensive, and often for more advanced functionality scripts should be used instead.

The following tools can be executed on Windows. Note that in most instances cmd.exe /c can be excluded if the tool is configured to run a Batch Script.