Keep Track of Your Machines
Watch over thousands of servers and PCs, and get alerts when things go wrong

Monitor and Manage Machines for Efficient Support

Fix problems before customers notice
Diagnose the cause of problems quickly
Detect warnings and prevent downtime
Receive alerts when things go wrong

Detect problems at a glance

Live remote monitoring allows you to keep an eye on all the remote machines you manage.  
Alerts automatically track key aspects of the system and send notifications to allow you to respond before they lead to downtime.
Systems are down
Disks are running out of space
Low memory or high CPU
Popup errors or warnings
Anti-Virus need updating
Firewall is not running
Irregular network usage
Malicious applications

Manage machines remotely

Proactively support multiple machines concurrently from within the technician console.
Set up shared Toolboxes
Create custom tools
Add supporting files and folders
Run across groups of machines

Monitor vital systems data
Disk usage and availability
Periodic screenshots
Remote file and directory listings
Network addresses and identifiers
CPU and memory usage
Top consuming processes

Manage Thousands of IT Systems

Add thousands of machines to be monitored and managed and watch over them easily from the Technician Console.
  • Just install the remote access service to start monitoring a new system
  • The lightweight agent collects data securely in the background
  • All data is encrypted and compressed, and only transmitted if required
  • Low resource usage on PCs and servers
  • Make changes to remote systems without disturbing the remote user
  • Easily track and manage large groups of machines

Track Stolen Computers

Monitor data can be used to track down missing or stolen machines.
  • Use LAN and WAN IP information to identify the user's internet provider, location and account
  • Monitor screenshots to see how the machine is being used
  • Retrieve sensitive data before remotely deleting it

Monitor and Connect from one Application

The Technician Console application allows your technicians to support customers, monitor and manage machines, 
configure alerts and start presentations.
Organise machines into groups
Choose machine names and easily watch them
See important metrics, like CPU and memory usage
Filter machines and save search results
View remote files and save notes
See if a machine is in use, and who is using it
The SimpleHelp software has allowed us to expand our business and support clients remotely, so customers have a better experience with our support staff. It works every time all the time. It really is a great product.
Steve Mills - CEO
System Engineering and Management Inc.

SimpleHelp includes remote support, remote access, presentations, management and monitoring.
Kevin Woods - Owner
Autarky Computer Systems
We wanted a one click solution so that our support customers didn't have to fill in lots of details each time. SimpleHelp allowed us to do this quite easily from day one.