Setting up your SimpleHelp server
Setting up and using SimpleHelp is easy, and this document takes you through the few steps you need to
get started, but if you want the really easy option try our setup app.
get started, but if you want the really easy option try our setup app.
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Pick a Server to UseSimpleHelp is self-hosted software so you will need a computer on which to run it. Cloud hosted servers, like Windows Azure, are simplest, but you can use any Virtual Private Server or even host it on your own network.
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Download and InstallDownload the right package from our download page and follow the Installation Tips links to get up and running.
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GoCongratulations! Your server is now ready to go. Visit your new server in a web browser to download and install the technician, support or remote access service applications.
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Using SimpleHelp
The following guides provide more details about configuring and using SimpleHelp.
TechnicianThe Technician app is how you connect to customers or unattended machines and configure your SimpleHelp server. Download it from your server welcome page and then check out our Technician Guide.
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Public AccessibilityYour SimpleHelp server is happy for everyone to connect, but your network or firewall might not agree. To make sure people other than you can connect check out the Public Accessibility Guide.
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Monitoring and Remote AccessRemote Access gives you 24/7 monitoring and unattended access to your computers . Our Remote Access Guide explains how to set up a computer so you can manage it at any time.
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BrandingBranding gives your customers confidence that they've arrived at the right place - your business. Check out our Branding Guide for tips on how to put your stamp on SimpleHelp.
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Server AdministrationGo under the hood of your new SimpleHelp server with our Administrator Guide for a range of options including virtual support queues, LDAP authentication, email logging and much more.
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