Downloading and Installing SimpleHelp

This document takes you through the steps required to get SimpleHelp up and running.

Pick a Server to Use

SimpleHelp is self-hosted software so you will need a computer on which to run it.  
  • Host SimpleHelp on an existing workstation or server.
  • Deploy to a cloud hosted server on Windows Azure, DigitalOcean or other VPS providers.

Download and Install

Download the right package below (or from our download page) and follow the Installation Steps links to get up and running:

You're Ready to Use SimpleHelp

Congratulations! Your server is now ready to go.  Visit your new server in a web browser to download and install the technician, support or remote access service applications.

Using SimpleHelp

The following guides provide more details about configuring and using SimpleHelp.

Technician

The Technician app is how you connect to customers or unattended machines and configure your SimpleHelp server.  Download it from your server welcome page and then check out our Technician Guide.

Public Accessibility

Your SimpleHelp server is happy for everyone to connect, but your network or firewall might not agree.  To make sure people other than you can connect check out the Public Accessibility Guide.

Monitoring and Remote Access

Remote Access gives you 24/7 monitoring and unattended access to your computers .  Our Remote Access Guide explains how to set up a computer so you can manage it at any time.

Branding

Branding gives your customers confidence that they've arrived at the right place - your business.  Check out our Branding Guide for tips on how to put your stamp on SimpleHelp.

Server Administration

Go under the hood of your new SimpleHelp server with our Administrator Guide for a range of options including virtual support queues, LDAP authentication, email logging and much more.