First Steps Guide
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First Steps Guide
Welcome to SimpleHelp
An Overview of your SimpleHelp Server
Technicians and Administrators
Download the Technician Console application directly from your SimpleHelp server to access remote machines or administer the running server.
Connect with your Users
For on demand support sessions your customers can download the Remote Support application from your server.
For unattended access use the Remote Access Service to register machines with your SimpleHelp server.
Take Advantage
With Remote Work you can offer endpoint access to users, or to students accessing computer lab facilities.
With Alerts and Toolboxes you can perform repetitive work with a script using our extensive Scripting API, automate its execution and monitor its status.
A deeper look...
For more information about all of what SimpleHelp has to offer, take a look at our guides.
Technician Guide
The Technician app is how you connect to customers or unattended machines and configure your SimpleHelp server. Download it from your server welcome page and then check out the Technician Guide.
Monitoring and Remote Access
Remote Access gives you 24/7 monitoring and unattended access to your computers . Our Remote Access guide explains how to set up a computer so you can manage it at any time.
Remote Management
Set alerts to notify you or take action on critical events or metrics with our Remote Management Guide. Create Tools and use our extensive Scripting API to fix common problems. Run them on demand, on a schedule or in response to an event with our Toolbox Guide.
Branding
Branding gives your customers confidence that they've arrived at the right place - your business. Check out our Branding Guide for tips on how to put your stamp on SimpleHelp.
Remote Work
Offer SimpleHelp remote access sessions as an inexpensive service to non-technician users to allow them to access their dedicated work machine from home or provide access to a computer lab for students with our Remote Work Guide.
Server Administration
Go under the hood of your new SimpleHelp server with our Administrator Guide for a range of options including virtual support queues, LDAP authentication, email logging and much more.
