Branding Guide

This guide explains how you can brand your SimpleHelp website and apps with images and text.
Please Note: For more information on how to brand versions before 4.2 please see this page.

Simple Branding
SimpleHelp provides comprehensive branding support including the ability to change the splash screen and text in downloaded apps and integrate the download buttons into your own website.  

The splash screen and remote support app name can be easily changed via the Administration tab in the Technician app under the "Branding" section in the Administration Guide:
A very powerful and simple way to brand your customer's experience with SimpleHelp is to embed app download buttons into your existing website.  For more information on how to do this see the "Basic Integration" section in the Integration Guide.

In addition to these simple branding methods, SimpleHelp also allows you to modify and customise both the download pages for your SimpleHelp apps and any text within the app.  The following sections explain how.

Changing HTML Download Pages

Place customised Javascript, HTML and CSS resources into the folder, or subfolders, of configuration/html depending on what you wish to configure:
  • welcome.html - the welcome page
  • customer.html - the customer application download page
  • technician.html - the technician application download page
  • video.html - the video download page
  • access.html - the access service download page
  • access/embed.js - the access embed javascript
  • access/embed.css - the styles used by embed.js generated content
  • customer/embed.js - the customer embed javascript
  • customer/embed.css - the styles used by embed.js generated content
  • technician/embed.js - the technician embed javascript
  • technician/embed.css - the styles used by embed.js generated content

Changing Text in SimpleHelp

All the text that is displayed within SimpleHelp is translated into a variety of languages and is fully customisable. Each time a SimpleHelp application loads it queries the server for the translations file. These files are stored in the DEPLOY/translations folder of your SimpleHelp installation, and contain separate text files for all the supported translations.

To alter any text that appears in SimpleHelp follow these steps:
  1. Create a text file in the configuration/translations folder using the language code that you wish to alter. For example, use a filename of en.txt if you wish to alter English translations.
  2. Copy each line that you wish to alter from DEPLOY/translations to your new file. For example, if you wish to change the text Login, copy the following line and alter the text after the = sign to make a change.

LOGIN = Login