Explore SimpleHelp

Remote Control

Monitoring and Alerts

Security and Privacy

Remote Work

Scripting and Automation

Global Solution

Auditing and Reports

Managing Teams

Remote Control

Seamlessly connect to desktop and mobile users, view and control their screens, and gain valuable device insights.

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Remote Support

Customer initiated on-demand remote control sessions.

Remote Access

Unattended always-on remote control sessions.

Desktop or Mobile Support

Cross platform connections to Windows, macOS, Linux, Android and iOS.

Windows 11 desktop showing a dark mode File Explorer window open to Quick access folders including Desktop, Downloads, Documents, Pictures, Music, and Videos.

Find out more about our Remote Control features

Complete Remote Control

Effortlessly connect to and control remote desktops and mobile devices including Windows, macOS, Linux, Android, or iOS.

Enjoy fast, low-latency control with real-time screen sharing, backed by strong encryption and robust security to keep every session safe.

File explorer window showing folders such as Applications, Desktop, Documents, Downloads, Library, Movies, Music, Pictures, and Public with last modified dates.

File Transfer Built In

Move files seamlessly during a remote control session. With a comprehensive File Transfer mode and efficient file transfers, mirroring, and lightweight reporting tools, you can keep everything in sync without draining bandwidth.

System diagnostics displaying CPU usage at 4% with 4 processors, memory usage at 61% of 8 GB, and disk space usage for four volumes with varying storage used.

Diagnostics and Data Collection

Instantly monitor resource usage on remote devices from within a running session with always-on background data collection.

Built-in tools for viewing processes, services, and the Windows registry let you diagnose and resolve issues without any control or interaction.

A screenshot of a running SimpleHelp terminal session, showing a Powershell and CMD.exe terminal.

Terminal Support

Establish dedicated terminal sessions to remote machines to interact with them on the command line, or use the built in terminal view for any remote control session.

Terminal sessions run your environment of choice including Powershell and Command Prompt on Windows and a range of shells on other platforms.

A screenshot showing different clipboard synchronisation options.

Clipboard Control

Automatically synchronise clipboard contents during remote control sessions. SimpleHelp gives you full control over how data is shared between your machine and the remote device, ensuring flexibility and security.

A screenshot of the Technician WebTech web app portal.

Desktop or Web Access

Unlock the complete SimpleHelp experience with the powerful Technician Console desktop app.

Need fast access from another device? WebTech lets you manage your queue and launch remote sessions right from your browser with no installation required.

Monitoring and Alerts (RMM)

Stay in control of all your remote machines, attended or unattended. Detect issues early with smart alerts and fix them fast using automated scripts.

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Live monitoring of key performance metrics

Instant real time screen monitoring

Efficient and scalable to 100,000+ machines

Comprehensive on device alerting

Build custom alerts in any common scripting language

Run scripts and send notifications to groups of machines

Security and Privacy

Take control of your data privacy. Host in the cloud or self-host for complete control. with secure self-hosting. Integrate effortlessly with your existing authentication and user management systems.

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Control your data in transit

Session data is end-to-end encrypted and transmitted through networks you control.

Always-on encryption

Data is encrypted in transmit and at rest using industry standard encryption implementations.

Comprehensive access restrictions

Control the location of who can access SimpleHelp with network IP restrictions.

Authentication service integrations

Centrally manage authentication credentials using Active Directory, Entra ID, OpenID, LDAP or RADIUS.

Security audits and reports

Easily check the security of your SimpleHelp deployment using our built-in security audit.

Advanced security features

Take full control using the built in firewall, technician authorisation and many more security features.

A screenshot of a SimpleHelp Remote Access session window connected to a Windows 11 desktop

Remote Work

Empower your customers with secure remote control while building your own remote access service — no third party required.

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Offer remote control to your customers

Allow your customers or employees to access their own machines using SimpleHelp.

One to one or lab and school access schemes

Assign a single machine or a set of machines as access targets.

No VPN required

Remote Work uses your SimpleHelp instance — no need for any VPN software.

Easy user management

Easily register users for Remote Work remotely and manage access through SimpleHelp.

Scripting and Automation

Our platform delivers industry-leading scripting and automation capabilities, allowing you to write custom scripts, automate routine tasks, and respond instantly to system events.

Remote tool and script execution

Managed and scheduled scripts

Wide ranging support for scripting languages

Automated resource copy and cleanup

Chain scripts to build automations

Extensive integration and scripting API

Global Solution

Powering millions of remote sessions annually, our platform is trusted by
companies worldwide to stay connected and in control.

Built in language support

Full support for

Windows

Linux

macOS

Apps for

iPhone

Android

Auditing and Reports

Maintain extensive, tamper-resistant records of all access to managed machines, ensuring accountability and compliance across your organization.

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Screen recording with automatic upload

Session and Session Events History

Comprehensive Web API

A screenshot of the History tab of the SimpleHelp Technician Console

Managing Teams

Use Active Directory, Entra ID, or any supported authentication service to centrally manage your technicians. Monitor activity through detailed reports and apply robust, group-based access controls to maintain security and accountability.

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Explore SimpleHelp

Remote Control

Remote Support

Remote Access

Desktop or Mobile Support

Find out more about our Remote Control features

Complete Remote Control

File Transfer Built In

Diagnostics and Data Collection

Terminal Support

Clipboard Control

Desktop or Web Access

Monitoring and Alerts (RMM)

Heading goes here

Live monitoring of key performance metrics

Instant real time screen monitoring

Efficient and scalable to 100,000+ machines

Comprehensive on device alerting

Build custom alerts in any common scripting language

Run scripts and send notifications to groups of machines

Security and Privacy

Control your data in transit

Always-on encryption

Comprehensive access restrictions

Authentication service integrations

Security audits and reports

Advanced security features

Remote Work

Offer remote control to your customers

One to one or lab and school access schemes

No VPN required

Easy user management

Scripting and Automation

Remote tool and script execution

Managed and scheduled scripts

Wide ranging support for scripting languages

Automated resource copy and cleanup

Chain scripts to build automations

Extensive integration and scripting API

Global Solution

Built in language support

Full support for

Windows

Linux

macOS

Apps for

iPhone

Android

Auditing and Reports

Screen recording with automatic upload

Session and Session Events History

Comprehensive Web API

Managing Teams

First class Active Directory integration

Built in multi-factor authentication

Advanced technician access permissions, filters and controls

Technician activity reports