On Demand Remote Support
That's simple for your customers and simple for you

The Easy Way for Your Customers to Get Help

A customer visits the support page on your website

With two clicks they start the support application

You take control of their computer

Simple Customer Setup

When a user needs support the last thing they need is hassle. Getting help must be as simple as possible, especially the first time.
By detecting the user's operating system they will be offered the right application to download.
The executable runs natively with no installer and no need for administrator privileges.
By saving the application locally they can get help from you with 1 click.
SimpleHelp makes remote support incredibly easy and reduced our costs significantly. Our clients simply visit our website, and within seconds we can be logged into their computers and fixing problems for them.

I would happily recommend this product for any IT support company.
Adam Claude - Owner
OAC Technology LLC

Make Life Easy and Efficient For Your Technicians

Let your support team focus 100% on helping users, 
rather than wasting time trying to control the user's computer.
Launch the Technician Console application to view and manage your support queue.
Get notified when a customer enters the queue and needs your help.
Click Connect to start a remote support session with the customer.
Create customised support  invitations 
Easily view customer details before connecting
Quickly connect to start a session and take control
Collect additional information from customers
Quickly view ongoing support sessions
See which technicians are helping customers

Support Team Efficiency

Make the best use of your time and your support team's time in order to maximise remote support efficiency.
Help many customers at once by opening multiple sessions.
Virtual support queues let you send customers to specific technician groups
Transfer sessions to colleagues for training or escalation.
Remote diagnostics and file transfer included with every SimpleHelp license.
Resize screens and view multiple monitors to see exactly what your customer sees.
We operate a 10 person technical support team, from several locations. With SimpleHelp, our technical teams can work from anywhere.


Being able to take remote control of a customer's machine (even if we have never had any dealings with the customer before) within 60 seconds is an amazing feat, and puts our company ahead of the competition.
Nick Farrell - Director
Rock IT Group

Get Started Now

Take a closer look and find out how SimpleHelp makes remote support so simple.
We have been extremely impressed at the ease of installation and use of SimpleHelp. We can take remote control of our 140+ machines, saving me lots of time and travel as we have sites all over the UK and Australia.
Anthony Emson - IT Support Manager
Pinnacle Staffing Group Plc