SimpleHelp

Software for Professional Support Teams

Help Customers and Fix Computers From Anywhere

With SimpleHelp You Can Remotely

Support

Support customers using  on-demand support sessions.

Access

Connect to unattended remote machines whenever suits you.

Monitor

Monitor remote machines and received alerts when they need maintenance.

Manage

Run maintenance, updates or other tools on remote machines.

Present

Share your desktop with attendees on the internet.

Support Remote Users


Take full control of your customer's desktop

Take full control of customer's desktop:
  • Customer clicks link for support
  • Notification pops-up to alert a technician
  • Technician starts chat and takes control
  • Can elevate session to administrator privileges
  • Full control including Windows UAC and Ctrl+Alt+Del
  • Automatically reconnect after reboot

Powerful Tools Increase Team Productivity
Multiple simultaneous remote sessions allow you to connect to multiple customers at the same time.
Virtual queues of users let you specify which customers a technician should be able to view and support.
Transfer a session to a colleague to both support the same customer.
Create technician groups to simplify management of many technicians.
Block user's display and input to prevent them from interfering while you work.
Multi-language, multi-locale support
Session logs, history and advanced logging allow you get historical support related information.

Use Your Company Branding

Embed SimpleHelp components into your website and use your own branding images and text.
Embed support links and buttons into your current support website
Modify any text shown to your customers
Replace the SimpleHelp logo and branding with your own

Monitor Remote Computers


Simple health check for important systems
Watch over thousands of servers and PCs

Improve IT Service Levels
  • Fix IT problems before customers even notice
  • Diagnose the root cause quickly
  • Detect warning indicators and prevent downtime
  • Track stolen computers
  • Monitor a user's activity

Continuously Gather Metrics
CPU and memory utilisation allow you to easily see what resources are being used.
Continuously updating screenshots help keep track of remote machines without starting a session.
Identify processes utilising the most CPU to find out which applications are making your customers wait. 
Fetch and modify remote files and folders without starting a session.
View the hostname, LAN IPs and WAN IP, and MAC addresses.
Disk space across multiple drives helps identify when a disk is running low on space.
Receive alerts like when a machine is offline or when its Anti-Virus is no longer running.

Manage Remote Computers


Perform updates, checks and maintenance
on thousands of machines at once

  • Set up tools to run commands or scripts on machines.
  • Run across groups of machines large or small.
  • Supporting files and scripts are automatically updated on every machine.
  • See the outcome for each machine.
  • Share toolboxes with other technicians.

Access Remote Computers


Secure way to work on unattended computers
For planned and unplanned remote maintenance

Connect to unattended computers and take full control even when no user is there.
  • Only requires a SimpleHelp remote access service to be installed
  • No firewall, NAT, router or proxy issues - it just works
  • Comprehensive remote diagnostics
  • Full control including Windows UAC and Ctrl+Alt+Del
  • Automatically reconnect after reboot, even in safe mode
  • Full access to system registry and services

Present Remotely


Effortlessly share your screen online

  • Technicians can share their screens with attendees across the internet
  • Just start a presentation and send a link to attendees to join
  • Attendees can follow presentations on desktops or mobile devices
  • Any device with a browser will work. No Java, Flash or Silverlight required!

A New Level of Security


SimpleHelp makes no security compromises,
ensuring protection for all your data

On-Premise for Security and Speed

Installing SimpleHelp on your own server gives you more control, and ensures security particularly when:
Data is so commercially sensitive, it cannot be stored in the cloud, even when encrypted.
Computers hold medical records, HR files and customer information that can never leave your premises.
Regulatory compliance requires data must reside in your country or within EU borders.
Avoid the possibility that external cloud vendors or hosting providers could gain unauthorised access to your remote computers or access sensitive information from your support sessions.

Security and Reliability

Ensure third parties cannot access session logs, diagnostics data, file transfers, messages or input.
4096-bit RSA and 256-bit AES secures all data for every session, and all data collected during monitoring.
Install SimpleHelp on your server and know exactly where the data is stored.
Configure two-factor authentication for increased security and HIPAA compliance.
Eliminate concerns over cloud-based uptime and security.

Simple to install and own
Just one server download for Windows, Linux or other platforms
Install on any computer or server, inside or outside your network
Quick firewall-friendly setup
Use forever without any rental fees or subscriptions
No compromises on security ensures safety and control
We have been a SimpleHelp customer for 4 years. Nothing else even comes close to the simplicity and speed of SimpleHelp. Installation on the server took under 10 minutes. We have saved £1000s per year.


Highly recommended!
Rob Stevenson - Director
Blueraq Networks Ltd

Server Requirements

  • Windows XP or later, or Windows Server 2003 or later
  • Linux 32bit or Linux 64bit
  • macOS 10.10 or later
  • Unix including AIX, BSD, HP-UX or Solaris

Remote Computer Requirements

  • Windows XP (SP3) or later
  • macOS 10.10 or later
  • 32bit or 64bit Linux

Free 30-day Trial