Remote Support
Remote Access
Remote Work
Remote Monitoring and Management
Remote Presentation
Standard
Business
EnterpriseThis is a legacy document. Please consult our Pricing Page for up to date license information.
SimpleHelp 5.0 License Transition
We're making some changes to SimpleHelp licenses.
This guide explains why licensing is changing, and how the changes will affect existing customers.
This guide explains why licensing is changing, and how the changes will affect existing customers.
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Why the change?
There are three main reasons we are changing the way SimpleHelp is licensed.
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1. Simplicity and Flexibility
In recent versions we expanded SimpleHelp to add a new range of Remote Management features. The new features were well received but we consistently heard from customers what said that remote management licensing is confusing, and too inflexible to meet their needs. 2. Niche Features We've been developing Enterprise-grade features that are useful to a small subset of our customers, and need a mechnism to charge new enterprise customers without affecting costs for everyone. 3. Support We want to better serve the customers we have, but also be able to offer more extensive support for those that need it. |
Our goal is to simplify SimpleHelp licensing for both new and existing customers and give the best value we possibly can to customer with different needs.
Standard, Business or Enterprise
SimpleHelp 5.0 Licenses are still based on sessions. Instead of confusing add-ons to standard licenses we've split functionality into three tiers: Standard, Business and Enterprise, each of which has a different feature set depending on your needs.
StandardSimilar to previous SimpleHelp licenses.
1000 Machines 5 Presentation Attendees $300 per Session
purchase $120 per Session upgrades and support Remote Support and Remote Access
Presentations Live Monitoring Mobile Access |
BusinessSimilar to Remote Management licenses.
5000 Machines Unlimited Presentation Attendees $450 per Session
purchase $180 per Session upgrades and support All Standard Features
Standard and Custom Alerts Scheduled Tool Runs Service Provider Apps Mass Toolbox Mass Deployment Mass Notification App Tunnels 3rd Party Access and Reselling |
EnterpriseFor larger customers with specific needs.
Unlimited Machines Unlimited Presentation Attendees Contact us to discuss
All Business Features
RADIUS Authentication High Availability Failover Remote Access Clustering Licensing Server |
Standard License Details
A Standard license is similar to the previous SimpleHelp license and the available features match as well - Remote Support, Remote Access, Presentations and Live Monitoring.
The number of remote access services that can register is limited to 1000. The number of attendees is limited to 5, but now each presentation uses just one session.
Any classic SimpleHelp license can transition for no cost. New Standard licenses are limited to a maximum of 20 sessions.
A Standard license is similar to the previous SimpleHelp license and the available features match as well - Remote Support, Remote Access, Presentations and Live Monitoring.
The number of remote access services that can register is limited to 1000. The number of attendees is limited to 5, but now each presentation uses just one session.
Any classic SimpleHelp license can transition for no cost. New Standard licenses are limited to a maximum of 20 sessions.
Business License Details
The new Business license will include the features of our previous Remote Management license but will also add some great new ones like Mass Notifications, Mass Deployment, App Tunnels, Provider, Custom Alerts and Scheduled Toolbox.
The license limits the number of remote access services to 5000. Alerts, scheduled toolbox runs and all other mass management functions can be applied to all machines regardless of the session count.
Any classic Remote Management license can transition for no cost. New Business licenses are limited a minimum 4, maximum 40 sessions.
The new Business license will include the features of our previous Remote Management license but will also add some great new ones like Mass Notifications, Mass Deployment, App Tunnels, Provider, Custom Alerts and Scheduled Toolbox.
The license limits the number of remote access services to 5000. Alerts, scheduled toolbox runs and all other mass management functions can be applied to all machines regardless of the session count.
Any classic Remote Management license can transition for no cost. New Business licenses are limited a minimum 4, maximum 40 sessions.
Enterprise License Details
Enterprise licenses are unlimited, and bring in some great new features we've been working on for using SimpleHelp on a large scale.
Multiple redundant servers with seamless failover, clustering for large HTTPS remote access deployments, RADIUS support and centralised licensing are all included.
Contact us for further details if you wish to upgrade.
Enterprise licenses are unlimited, and bring in some great new features we've been working on for using SimpleHelp on a large scale.
Multiple redundant servers with seamless failover, clustering for large HTTPS remote access deployments, RADIUS support and centralised licensing are all included.
Contact us for further details if you wish to upgrade.
