Remote Access Guide
SimpleHelp allows you to access remote unattended computers, this guide explains how
The Remote Access Service
In order for a computer to be made available at all times its necessary for SimpleHelp to have a service running on that computer. To set this up just point a browser at the /access page on your SimpleHelp server to download the Remote Access installer, then run it.
This will open up a configuration app where you can set a name for the shared computer, set permissions to disable monitoring or require a machine-specific password, and configure an HTTP proxy if necessary. You can also add groups and sub-groups to categorise it in the list of computers in the Technician client.
The following settings can be configured for each remote access service:
SimpleHelp services include additional security settings:
Once set up your computer will appear in the Access tab in the technician client. From here you can see a wealth of information including charts and expandable screen thumbnails all updated live.
The following pages answer some common questions we get about Remote Access: