Remote Access Guide

In order for a computer to be made available at all times its necessary for SimpleHelp to have a service running on that computer.  To set this up just point a browser at the /access page on your SimpleHelp server to download the Remote Access installer, then run it.

This will open up a configuration app where you can set a name for the shared computer, set permissions to disable monitoring or require a machine-specific password, and configure an HTTP proxy if necessary.  You can also add groups and sub-groups to categorise it in the list of computers in the Technician client.

The following settings can be configured for each remote access service:

• Computer Name - this is the name that will appear in the Access tab for this service. You can specify a group using a / delimited name, such as GroupA/Machine. Use AUTODETECT to have the service pick a name automatically.
• Remote Access Servers - each remote access service can register with one or more SimpleHelp servers. If you enter in multiple server addresses then the remote access service will appear on both servers simultaneously. Server addresses can register over HTTP, UDP or HTTPS. If possible, we suggest using UDP for registrations since it is more efficient and scalable than HTTP. IF UDP is not available then we suggest using UDP. We do not recommend having both UDP and HTTP register with the same SimpleHelp server.
• Initial Group - create a group, or choose an existing one in which this service will appear.
• Start / Stop - start or stop the remote access service.

SimpleHelp services include additional security settings:

• Allow monitoring - choose if technicians should be able to collect monitoring information from this machine even if a session is not active.
• Allow scripts - choose if a technician should be allowed to run commands on the machine even if a session is not active.
• Require confirmation - choose if every session to this machine must be acknowledged by the current user.
• Password - enter a password if you wish to restrict sessions to this computer, or if you wish to restrict a technician's ability to reconfigure the service.

Once set up your computer will appear in the Access tab in the technician client.  From here you can see a wealth of information including charts and expandable screen thumbnails all updated live.

The following pages answer some common questions we get about Remote Access:

• Whether to use UDP or HTTP when registering a Remote Access Service
• How to place Remote Access machines in a group