No customer account required
Customers start a session from your download page. There is nothing to sign up for and no permanent software left behind once the session ends.
Solutions
Instant Remote Support Your Customers Can Start in Seconds
Customers need help now, not after creating an account or reading instructions. With SimpleHelp, they download your support app, describe the problem and join your queue. Your technician takes it from there.
How does customer-initiated remote support work?
The customer visits your support page and runs the SimpleHelp customer app. It connects to your server and places them in a queue, where an available technician picks up the request, chats with them and, with their permission, views or controls their screen.
Built for first-time callers
Make getting help as easy as possible for the customer, and give your technicians everything they need on the other side.
A queue your team can manage
Requests arrive in the Technician Console or WebTech. Route them to the right group, see waiting customers at a glance and pick up the next one.
Your name on the experience
Customise the app name, logo, colours, download page and translations so customers recognise your service and trust the connection.
Support that goes further
Chat during the session, transfer files and check diagnostics. If the customer needs ongoing care, install the Remote Access Service for future unattended work.
From phone call to fixed in one session
A customer calls because their accounting software will not start. Your technician sends them to the support page; they run the app and appear in the queue. The technician connects, reads the error, transfers an updated installer and confirms the application opens before the call ends.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Customise your support download page with your logo and colours.
- Start a session from a separate computer, as a customer would.
- Try chat, file transfer and diagnostics during that session.
Your questions, answered
Does the customer need to install anything?
The customer runs a small support app from your download page to start the session. It does not need to stay installed afterwards unless you choose to set up unattended access.
Can customers on phones and tablets get help?
Yes. Customers on Android and iOS can use the SimpleHelp support app for chat and, with their approval, screen viewing. Desktop sessions provide full remote control.
Can I support customers from outside my organisation?
Yes. Your SimpleHelp server can be reached from the internet, so you can support customers wherever they are, using your own domain name and TLS certificate.
Explore related solutions
Session Recording and Audit Logs
Record remote sessions and keep a detailed history of who connected, when and what they did. SimpleHelp stores recordings and logs on your own infrastructure.
ExploreActive Directory and LDAP Sign-In
Sign technicians in with Active Directory, LDAP, Entra ID, OpenID Connect or RADIUS. Manage remote access centrally and add MFA with SimpleHelp.
ExploreWake-on-LAN Remote Access
Wake sleeping or powered-off computers remotely, then connect. SimpleHelp sends Wake-on-LAN packets through an online machine on the same network.
ExploreMake getting help effortless for your customers
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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