Choose your provider
Authenticate technicians with Active Directory via LDAP, other LDAP directories, Entra ID or other OpenID Connect providers. RADIUS is available in Enterprise.
Solutions
Remote Access That Uses the Identities You Already Manage
Every separate login is another account to create, secure and remember to remove. SimpleHelp connects to your existing directory so technician access follows the identities you already manage.
Why connect remote access to your directory?
Directory integration means technicians sign in with their usual credentials, and access is granted or revoked centrally. When someone joins, moves team or leaves, their remote access changes with their directory account.
Central identity, granular control
Combine directory sign-in with SimpleHelp permissions to control exactly what each technician can do.
Map groups to permissions
Link directory groups to SimpleHelp technician groups, each with its own machine visibility and feature permissions.
Add multi-factor authentication
Protect technician accounts with MFA, alongside the policies in your identity provider.
Remote Work for users
Give employees access to their own computers through Remote Work, using technician-group authentication or the target machine's own sign-in.
Joiners, movers and leavers, handled
A technician moves from the help desk to the infrastructure team. Their directory group changes, and the next time they sign in to SimpleHelp they see the server groups instead of user workstations. When they later leave, disabling their directory account removes their remote access too.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Connect a test directory or identity provider.
- Map a directory group to a technician group with limited permissions.
- Sign in as a test user and confirm what they can see.
Your questions, answered
Does SimpleHelp support Entra ID (Azure AD)?
Yes. Entra ID is supported through OpenID Connect, alongside other OIDC providers.
Is RADIUS included in every edition?
RADIUS authentication is part of the Enterprise edition. LDAP and OpenID Connect are available more widely; check the pricing page for edition details.
Can I still use local technician accounts?
Yes. You can use local accounts, directory accounts or a mix, for example keeping an emergency administrator account.
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Move files to and from remote computers during a session or in the background. SimpleHelp file transfer works on Windows, macOS and Linux through your own server.
ExploreRemote Command Line Access
Open PowerShell, Command Prompt or a Linux and macOS shell on remote machines. SimpleHelp terminal sessions work alongside remote desktop on your own server.
ExploreConnect remote access to your directory
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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