Browse both sides
See the local and remote file systems side by side, then drag files across, create folders and tidy up as you go.
Solutions
Remote File Transfer That Keeps Work Moving
Send a log file back, push an installer out, or copy a configuration between two machines. SimpleHelp makes moving files to and from remote computers part of the everyday support workflow.
What is remote file transfer?
Remote file transfer lets a technician browse the file system on a remote computer and copy files in either direction. It avoids email attachments, shared drives and USB sticks, and keeps the transfer inside your secure SimpleHelp connection.
Files, without the friction
Use a dedicated File Transfer mode or move files while you are in a remote control session.
Transfer without interrupting
Move files in the background while the user carries on working, without taking control of their screen.
Machine to machine
Copy files between remote machines through your server, useful when migrating a user to a new computer.
Send files with your tools
Bundle installers and configuration files with Toolbox tools so they arrive automatically wherever the tool runs.
Collecting evidence without disturbing the user
An application keeps crashing for one user. The technician opens a background file transfer, collects the application logs and crash dumps, and reviews them without interrupting the user's work. Once a fix is ready, the corrected configuration file goes back the same way.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Copy a large file to a remote test machine and back.
- Transfer a file while another person is using the machine.
- Add a file resource to a Toolbox tool and run it.
Your questions, answered
Is file transfer encrypted?
Yes. Files travel inside your encrypted SimpleHelp connection, through the server you control.
Can I limit who can transfer files?
Yes. Technician permissions let you control which features, including file transfer, each technician group can use.
Does file transfer work on Mac and Linux?
Yes. File transfer is available for Windows, macOS and Linux machines.
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