Customer app branding
Set the application name, splash screen, logo and colours shown when customers start a support session.
Solutions
Remote Support That Carries Your Brand
Your customers should see your business, not someone else's. SimpleHelp lets you present remote support under your own name, on your own domain, from a server you run.
What is branded or white-label remote support?
Branded remote support replaces a vendor's look with your own: your logo on the customer app, your colours and wording on the download page, and your domain in the address bar. It builds trust with customers and makes your support service feel like part of your business.
Make it unmistakably yours
Configure branding centrally on your SimpleHelp server and apply it everywhere customers and technicians meet your service.
Download and web pages
Customise the imagery and text on customer and technician web pages so the first thing customers see is your service.
Your own domain
Run SimpleHelp on your own hostname with your own TLS certificate, so the address customers visit belongs to you.
Your language, your words
Adjust translations and on-screen text so the experience matches the way your team talks to customers.
One brand from first click to fix
An MSP launches a support page at support.theirdomain.com. Customers download an app showing the MSP's logo, wait in a queue with the MSP's wording and see the same branding on screen throughout the session. SimpleHelp powers the service in the background.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Set your logo, colours and application name in the server configuration.
- Point a test hostname at your server and configure TLS.
- Start a customer session and review what the customer sees.
Your questions, answered
Is SimpleHelp fully white-label?
You can brand the customer app name, logo, splash screen, colours, download pages, web pages and translations, and run on your own domain. Some underlying elements, such as signed executable details, may still identify SimpleHelp.
Can I go further than standard branding?
Yes. Talk to us about OEM rebranding if you need to rebrand SimpleHelp beyond the standard customisation options.
Does branding require a particular edition?
No. Application name, logos, colours and download page customisation are available in every edition.
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ExploreGive your support service its own identity
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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