Your shell of choice
Use PowerShell or Command Prompt on Windows, and the shells available on Linux and macOS.
Solutions
Remote Command Line Access for When a Click Is Too Slow
Sometimes the quickest route to a fix is a command. SimpleHelp gives technicians a dedicated terminal on remote machines, whether or not anyone is using the desktop.
What is remote command line access?
Remote command line access opens a shell on another computer, such as PowerShell on Windows or Bash on Linux, so you can run commands as though you were sitting at its keyboard. It is ideal for servers, scripting and work that should not disturb a logged-in user.
A terminal wherever you need one
Open a dedicated terminal session or use the terminal view inside any remote control session.
No desktop needed
Work on headless servers and machines where a graphical session is unavailable or unnecessary.
Stay out of the user's way
Run diagnostics and fixes in the background while the user keeps working on their desktop.
Accountable and controlled
Restrict terminal access by technician group and keep a record of each session in History.
Restarting a stuck service in seconds
Users report that a line-of-business application has stopped responding. The technician opens a terminal on the application server, checks the service status, restarts it and confirms it is running again, all without a remote desktop session.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Open a terminal on a Windows and a Linux test machine.
- Run your usual diagnostic commands.
- Restrict terminal access for one technician group.
Your questions, answered
Can I use a terminal and remote desktop at the same time?
Yes. Every remote control session includes a terminal view, and you can also open dedicated terminal sessions separately.
Does it require SSH to be configured?
No. Terminal access uses the SimpleHelp Remote Access Service, so you do not need to open SSH or RDP ports on the remote machine.
Can I save commands for reuse?
Yes. Turn common commands into Toolbox tools so your team can run them consistently on one machine or many.
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