Record sessions automatically
Configure which sessions are recorded and upload recordings securely for later review.
Solutions
Know Exactly What Happened in Every Session
When a customer asks what changed, or an auditor asks who had access, you need a clear answer. SimpleHelp records sessions and keeps a detailed history of technician activity on your own server.
Why record remote sessions?
Session recordings and audit logs create a reviewable record of remote access. They support training, dispute resolution, security investigations and internal policies, and they encourage consistent working practices across a team.
A complete picture of remote activity
Combine recordings, history and reports to see what your team is doing and how your service is running.
Detailed history
See who connected to which machine, when, for how long and from which address, including tool runs and configuration changes.
Your data, your retention
Recordings and logs stay on infrastructure you control, with retention and deletion settings you decide.
Integrate with your systems
Use the SimpleHelp Web API to pull session history into billing, ticketing or reporting systems.
Answering "who touched that server?"
A configuration change on a file server caused an outage. The IT manager filters History by machine and date, finds the session, sees which technician connected and reviews the recording to understand the sequence of changes. The team uses the recording to update its change process.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Enable recording for a technician group and run a test session.
- Find that session in History and play back the recording.
- Pull session history through the Web API.
Your questions, answered
Where are recordings stored?
Recordings are stored on your SimpleHelp server or a location you configure, under your control.
Can I control which sessions are recorded?
Yes. Recording and upload behaviour is configurable, so you can match your support and audit requirements.
Can I export history for compliance reporting?
Yes. You can review history in the Technician Console and access session data through the Web API for your own reports.
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Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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