Attended and unattended
Help Mac users on demand, or install the Remote Access Service for unattended access to managed Macs.
Solutions
Mac Remote Support Without Compromise
Mac users expect things to just work, and so do the technicians supporting them. SimpleHelp gives you remote control, unattended access, file transfer and scripting for macOS, side by side with Windows and Linux.
Supporting Macs remotely
macOS protects screen recording and control with privacy permissions. A good Mac remote support tool works with those protections, guiding users and administrators through the settings, while giving technicians the same capabilities they have on other platforms.
Everything you need for macOS
Treat Mac users as first-class citizens in your support service.
Files and terminal
Browse the Mac file system, transfer files and open a terminal using the shells available on macOS.
macOS scripting
Run shell, Bash, Python or AppleScript tools on one Mac or across a group.
Technicians on Mac
Run the Technician Console on macOS, with the same features as Windows and Linux.
Helping a remote designer back to work
A designer working from home cannot find a large project file after an update. The technician connects to their Mac, locates the file, transfers a copy to a shared location and runs a small AppleScript tool to restore the designer's preferred settings.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Grant the macOS screen recording and accessibility permissions on a test Mac.
- Connect attended and unattended.
- Run a shell or AppleScript tool on the Mac.
Your questions, answered
What macOS permissions are required?
macOS requires screen recording and accessibility permissions for remote viewing and control. These can be granted by the user or configured by an administrator.
Does SimpleHelp work on Apple silicon?
Yes. SimpleHelp supports current Macs, including Apple silicon models.
Can I run the SimpleHelp server on a Mac?
Yes. The SimpleHelp server runs on macOS as well as Windows and Linux.
Explore related solutions
Cross-Platform Remote Support
Support Windows, macOS and Linux from one platform, with customer help for Android and iOS. One console, one server, every machine you manage.
ExploreLinux Remote Desktop
Remote desktop, terminal and file transfer for Linux machines. Support Linux desktops and servers from the same console as Windows and Mac, on your own server.
ExploreHeadless Server Remote Access
Manage headless Linux and Windows servers without exposing SSH or RDP. Terminal, file transfer, monitoring and scripting through your own SimpleHelp server.
ExploreSupport Mac users with confidence
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
Start Free Trial
