Query your estate
List machines and their availability, fetch monitoring data and manage technician accounts.
Solutions
Connect Remote Support to the Rest of Your Stack
Your remote support platform should not be an island. The SimpleHelp Web API lets your PSA, help desk, monitoring and reporting systems work with SimpleHelp data, and Toolbox scripts can reach out to the rest of your stack.
Why integrate remote support?
When remote support connects to ticketing and billing, technicians stop copying information between systems. Session time can feed billing, machine data can enrich tickets and monitoring data can flow into your dashboards.
An API for real workflows
Use standard HTTP and JSON with API tokens you control.
Session history for billing
Retrieve session history to bill customers accurately or report on support activity.
Toolbox runs from your systems, coming soon
New Toolbox endpoints are on the way, letting external systems start tools on machines, track progress and collect results.
Scripting API inside tools
Inside a tool, read and write machine properties, transfer files and trigger follow-on actions.
Every session billed to the right ticket
An MSP pulls SimpleHelp session history into its PSA each night. Each remote session is matched to the customer and technician, so billable time is recorded automatically and nobody has to fill in timesheets from memory.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Create an API token with limited permissions.
- List machines and session history through the Web API.
- Pull monitoring data for a group of machines into a report.
Your questions, answered
What can the Web API do?
Query machines and their availability, fetch monitoring data, manage technician accounts and query session history. Toolbox run endpoints are coming in an upcoming update.
How is the API secured?
Requests use API tokens that you create and control on your SimpleHelp server. Grant only the access each integration needs.
Is there a cost to use the API?
The Web API is part of SimpleHelp, with no separate API fee.
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ExploreWire remote support into your workflow
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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