Alert on what matters
Use built-in conditions or your own scripts to detect application-specific problems.
Solutions
Let Alerts Fix Problems, Not Just Report Them
Many alerts have a known fix: restart the service, clear the space, re-register the agent. SimpleHelp can run that fix automatically when the alert fires, and let your team know what happened.
What is automated remediation?
Automated remediation links monitoring to action. When a defined condition is detected, a pre-approved fix runs automatically. Routine problems resolve themselves, and technicians are left with the issues that need human judgement.
From alert to action, automatically
Combine alerts, Toolbox tools and the Scripting API into self-healing workflows.
Run the fix
Trigger a Toolbox tool when an alert fires, on the affected machine or elsewhere.
Decide what happens next
Use Scripting API functions to notify users or technicians, send email, trigger or reset the associated alert, and launch further tools.
Keep a record
Every tool run is logged in History, so you can see what ran, where and with what result.
A service that restarts itself
A line-of-business service occasionally stops overnight. The team creates an alert for the stopped service and links it to a tool that restarts it, checks it is running and emails the on-call technician only if the restart fails. Most nights, nobody needs to be woken.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Create an alert for a condition you can safely reproduce.
- Link it to a tool that fixes the condition.
- Add a notification for when the fix fails.
Your questions, answered
Can alerts run scripts automatically?
Yes. Alerts can trigger Toolbox tools as an automatic response, in editions that include monitoring and alerts.
How do I avoid an automatic fix making things worse?
Start with low-risk fixes, test them on a small group and use the Scripting API to check results and notify technicians when a fix fails.
Can tools notify users or technicians?
Yes. The Scripting API can show pop-up notifications, alert specific technicians or send email with attachments.
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ExploreMake routine problems fix themselves
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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