Queue and respond
Colleagues request help and join a queue; first-line technicians pick up and escalate as needed.
Solutions
Help Desk Remote Support That Shortens Every Ticket
Every minute a colleague waits for IT is a minute they are not working. SimpleHelp helps internal help desks reach users quickly, diagnose problems faster and close tickets with confidence.
What an internal help desk needs
Internal IT teams handle a steady flow of requests from colleagues across offices and home working. They need a fast way in, good diagnostics, clear permissions between first-line and specialist staff, and a record of what was done.
Faster answers for colleagues
Bring attended support, unattended access and diagnostics into one help desk tool.
Diagnose without interrupting
Check processes, services, resource usage and the Windows registry in the background.
Tiered permissions
Give first-line and second-line teams different machine visibility and features, managed through your directory.
Reusable fixes
Turn common fixes into Toolbox tools that any technician can run consistently.
From ticket to fixed in minutes
A colleague cannot print. The first-line technician connects, checks the print spooler service, runs the team's "reset print queue" tool and confirms the document prints, all within a few minutes. The session is recorded against the ticket in History.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Connect technician sign-in to your directory.
- Create first-line and second-line technician groups with different permissions.
- Build a tool for one of your most common fixes.
Your questions, answered
Can colleagues request help themselves?
Yes. Colleagues can run the support app to join your queue, and managed machines can be reached unattended.
Does it work for home workers?
Yes. Your SimpleHelp server can be reachable from the internet, so you can support colleagues wherever they work, without a VPN.
Can it integrate with our ticketing system?
Yes. The Web API exposes session history, machines and monitoring data for your ticketing and reporting systems.
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ExploreGet colleagues back to work faster
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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