Organise by store
Group devices by region, store and role so technicians can find a specific till or screen in seconds.
Solutions
Keep Every Till, Kiosk and Screen Running
When a till stops or a sign goes blank, it costs sales and looks bad. SimpleHelp helps retail and hospitality IT teams monitor, fix and update devices across every location without travelling.
Supporting devices across many locations
Retail estates include point-of-sale terminals, self-service kiosks, back-office PCs and digital signage players, spread across stores with little or no on-site IT. Remote access and monitoring keep them running and reduce site visits.
Every location, one console
Reach and maintain devices wherever they are.
Know before customers do
Monitor device status and resources, and alert when a device goes offline or runs low on disk space.
Update across the estate
Run tools across all kiosks or signage players to update software and configuration.
Windows, Linux and ARM
Support Windows POS terminals, Linux kiosks and ARM-based signage players, including Raspberry Pi.
Fixing a blank screen before opening time
An alert shows a menu board in one restaurant went offline overnight. A technician connects when it comes back, finds the player application crashed, restarts it and runs a tool across all menu boards to apply the vendor's fix before the next morning.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Group a few test devices by store.
- Create an offline alert for one device.
- Run an update tool across a device group.
Your questions, answered
Can I access kiosks without disturbing customers?
Yes. Use terminal, file transfer and Toolbox tools in the background without taking over the screen.
Does it support Linux-based signage players?
Yes. SimpleHelp supports Linux on Intel and ARM, including Raspberry Pi.
Is there a per-device charge?
Core licensing is by concurrent session. Business and Enterprise include unlimited Remote Access machines.
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