Organise by customer
Use nested machine groups and technician groups to keep each customer's machines separate and visible only to the right people.
Solutions
Remote Support and RMM Built Around How MSPs Work
Your customers trust you with their systems. SimpleHelp lets you support and manage them from a platform you run, under your brand, with pricing that does not punish growth.
What MSPs need from a remote support platform
Managed service providers need to separate customers, control which technicians can reach which systems, present a professional brand and keep margins healthy as they add endpoints. They also need remote support, monitoring and automation to work together.
Built for multi-customer service
Organise, secure and scale support across all of your customers.
Your brand, your domain
Brand the customer app and pages, and run on your own hostname, so customers see your service.
Give customers controlled access
Give customers' own IT staff technician accounts limited to their machines, or use Remote Work so their users can reach their own computers.
Margins that scale
Session-based licensing means adding customers and endpoints does not automatically add to your licence cost.
Onboarding a new customer in an afternoon
An MSP signs a new 80-seat customer. It creates a customer group, pushes the Remote Access Service with Mass Deployment, applies its standard monitoring and maintenance tools, and gives the customer's technicians access to their own machines only.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Create groups for two test customers.
- Restrict a technician to one customer's machines.
- Brand the support app and run a session as a customer.
Your questions, answered
Can I keep customers separate?
Yes. Machine groups, technician groups and permissions control which technicians and customers can see which machines. All customers share your server rather than separate databases.
Can customers' own IT staff use our server?
Yes. Create technician accounts in groups that can only see that customer's machines, with the features you choose.
Can I integrate SimpleHelp with my PSA?
Yes. The Web API lets you pull session history for billing and query machines and monitoring data from your own systems.
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