Segmented by design
Condenser Remote Access Services support large installations and secure network segmentation aligned with IEC 62443.
Solutions
Secure Remote Access for the Factory Floor
Industrial PCs, HMIs and engineering workstations need support too, but OT networks cannot be treated like the office. SimpleHelp provides controlled, self-hosted remote access that respects segmentation and keeps a record of every session.
Remote access in OT environments
Operational technology networks run production lines, utilities and building systems. Downtime is expensive and security risks are physical. Remote access must be tightly controlled, segmented from IT networks and fully accountable.
Control for critical environments
Give engineers and vendors the access they need, and nothing more.
Self-hosted and isolatable
Run SimpleHelp inside your OT network, with offline licensing for isolated environments.
Controlled third-party access
Give vendors and integrators access only to specific machines, with MFA, user prompts and recordings.
App Tunnels
Reach specific services on remote machines securely through your SimpleHelp server.
Letting a vendor in, safely
A packaging line's PLC software needs a vendor update. The plant gives the vendor's engineer a technician account limited to one engineering workstation, requires MFA and records the session. The engineer completes the update and the access is revoked afterwards.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Create a vendor technician account limited to one machine.
- Record a session and review it in History.
- Discuss Condensers and offline licensing with our team for your architecture.
Your questions, answered
What are Condensers?
Condenser Remote Access Services allow larger installations and secure network segmentation, available in Enterprise.
Can SimpleHelp run without internet access?
Yes. Core remote access can run on an isolated network with an offline licence.
How do we control vendor access?
Create technician accounts for vendors with access to specific machines only, require MFA and record their sessions.
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