An AI Assistant Inside Every Remote Session

Imagine a senior technician beside every member of your team. Cyana works inside SimpleHelp sessions, gathering context from the connected machine, running diagnostics and suggesting the next step.

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What does an AI remote support assistant do?

An AI support assistant helps technicians understand and fix problems faster. It can check logs, services, processes and settings on the machine being supported, explain what it finds in plain language and propose fixes for the technician to apply.

Expertise on demand

Help newer technicians resolve more issues and experienced technicians work faster.

Context from the machine

Cyana pulls information from the connected machine, so its suggestions are based on what is actually happening.

Diagnose in plain language

Ask "why is this machine slow?" or "is anything suspicious running?" and get a structured answer.

Suggested fixes, your decision

Cyana proposes commands and changes; technicians review them before they make changes.

Reports for the customer

Generate clear summaries and reports of what was checked and fixed.

A first-line technician solving a second-line problem

A user reports their laptop has become very slow. A first-line technician connects and asks Cyana to investigate. Cyana checks processes, startup items and disk usage, identifies a runaway sync client and suggests the fix. The technician applies it and closes the ticket without escalation.

Cyana working inside a SimpleHelp remote session, presenting a security check of a Windows machine. — Cyana works alongside the technician inside a live remote session.

Make the trial match your real work

Start with a few test devices and a workflow your team knows well.

Enable Cyana and open a session to a test machine.
Ask Cyana to check the machine's health.
Review and approve a suggested fix.

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Your questions, answered

Does Cyana see the customer's screen?

Cyana works with information it gathers from the machine through SimpleHelp, such as processes, services and logs, and can capture screenshots where needed.

Can we keep AI processing in-house?

Yes. Connect Cyana to an on-premise model through a compatible endpoint so data stays in your network.

Is there an audit trail?

Yes. Cyana conversations and tool activity are saved in history and can be exported.

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Give every technician an expert assistant

Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.

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