Resolve tickets without remoting in
Check event logs, disk space, services and software across a customer's machines from one prompt.
Solutions
AI That Helps Your MSP Do More With the Same Team
MSP margins depend on how many endpoints each technician can look after. Cyana helps your team diagnose faster, act across customers' fleets in plain language and resolve more tickets at first line.
Where AI helps MSPs most
The biggest gains for MSPs come from repetitive investigation and routine changes: checking the same things on many machines, writing one-off scripts and explaining findings to customers. AI handles the legwork, and technicians focus on judgement and customer relationships.
More capacity, same headcount
Use Cyana across onboarding, daily support and reporting.
Deploy fixes in bulk
Turn a plain-language request into a reviewed change across hundreds of machines.
Scope new customers
Run a fleet-wide health check before you quote, so you know what you are taking on.
Predictable cost
$2.40 per machine per year, billed annually, with no per-technician fees for Cyana.
Handling a Monday morning queue
On Monday morning, an MSP technician asks Cyana which customer machines have pending reboots, low disk space or stopped backup services. Cyana returns a prioritised list. The technician approves a cleanup on the low-space machines and opens tickets for the rest.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Enable Cyana for one customer group.
- Run your most common daily checks as plain-language questions.
- Compare the time taken with your current process.
Your questions, answered
Can Cyana work across multiple customers?
Yes, within the technician's permissions. Select a customer group or several groups as the scope for each request.
How is Cyana billed?
Cyana is $2.40 per machine per year, equivalent to $0.20 per machine per month, billed annually. AI provider usage is billed by your chosen provider.
Can I control which technicians use Cyana?
Yes. Cyana access and machine scope are managed through technician group permissions.
Explore related solutions
AI Script Generation
Describe the task and let Cyana write the PowerShell, Bash or Python script, then save it as a reusable SimpleHelp Toolbox tool and run it across your fleet.
ExploreAI RMM
Manage your fleet in plain language with Cyana, the AI for SimpleHelp RMM. Query, diagnose and act across machines, with technician review and your choice of AI model.
ExploreAI Remote Support Assistant
Cyana works alongside technicians inside SimpleHelp remote sessions, running diagnostics, explaining findings and suggesting fixes, with your choice of AI model.
ExploreScale your MSP with AI
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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