Control of deployment
Self-host in a location you choose, apply updates on your schedule and keep sessions off vendor clouds.
Solutions
Remote Support Built for Environments With Rules
Healthcare, finance, government and critical infrastructure all need remote support, and all need to show they are in control of it. SimpleHelp gives you the deployment, access and auditing controls to build a service that fits your obligations.
What regulated environments need from remote support
Regulated organisations typically need to know where data is held, who can access systems, how access is approved and what happened during each session. They also need to manage the risk of third-party services in their supply chain.
Controls you can demonstrate
SimpleHelp provides the building blocks; your policies decide how they are used.
Strong access controls
Use directory sign-in, MFA, IP restrictions, technician authorisation and granular permissions.
Recordings and history
Record sessions and review detailed history of connections, tool runs and configuration changes.
FIPS option
Enterprise customers can use FIPS-certified libraries with a separate download, for environments that require them.
Supporting clinical systems with accountability
A healthcare provider supports clinical workstations with SimpleHelp. Technicians sign in through the provider's identity system with MFA, users are prompted before sessions start, sessions are recorded and the security team reviews history each month.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Configure directory sign-in and MFA for technicians.
- Enable session recording and user prompts on a test group.
- Run the built-in security audit and review the findings.
Your questions, answered
Is SimpleHelp certified for HIPAA, PCI DSS or similar?
Regulations like these apply to organisations and their processes rather than certifying individual software products. SimpleHelp provides controls that can support your compliance programme.
Does SimpleHelp support FIPS?
Yes. FIPS-certified libraries are available for Enterprise customers at additional cost, using an alternate download.
Has SimpleHelp been independently reviewed?
SimpleHelp version 6 was reviewed by an external security firm. Read more on our blog.
Explore related solutions
On-Premise Remote Support
Install remote support and remote access on your own servers. SimpleHelp runs on-premise on Windows, macOS or Linux, with your network, identities and update schedule.
ExploreAir-Gapped and Isolated Network Remote Access
Remote support for isolated and air-gapped networks. Run SimpleHelp entirely inside your network with offline licensing and local AI options.
ExploreData Sovereignty for Remote Support
Keep remote support data in your country and off vendor clouds. SimpleHelp runs on infrastructure you choose, with no SimpleHelp-operated relay.
ExploreBuild remote support that stands up to scrutiny
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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