Choose the country
Host your SimpleHelp server in the UK, the EU, the US or wherever your requirements dictate.
Solutions
Remote Support That Keeps Your Data Where It Belongs
Where your data travels matters. With SimpleHelp, you choose the country, provider and network your remote support runs through, and session traffic never passes through a SimpleHelp cloud.
What is data sovereignty in remote support?
Data sovereignty means data is subject to the laws of the country where it is stored and processed. For remote support, that includes screen content, files, recordings and logs. With a vendor-hosted service, those may pass through or be stored in locations you do not control.
You choose where everything lives
Self-hosting puts the location of your remote support data in your hands.
No vendor cloud in the path
Session connections run through your own server, with no SimpleHelp-operated relay involved.
Recordings and history stay local
Store recordings and logs on infrastructure you control, with retention you decide.
AI on your terms
If you use Cyana, choose your AI provider and region, or run a local model so prompts and results stay in your network.
Meeting a customer's residency requirement
A European MSP wins a contract that requires support data to remain in the EU. It deploys SimpleHelp on a server in an EU data centre, uses an EU-based identity provider and configures Cyana with a model hosted in the same region.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Deploy a trial server in your chosen region.
- Run a session and confirm where recordings and logs are stored.
- Review any optional features that connect to external services.
Your questions, answered
Does SimpleHelp send session data to its own servers?
No. Remote sessions run through your SimpleHelp server. Optional features you enable, such as external AI providers or mobile push notifications, have their own data flows that you control.
Does self-hosting make us compliant automatically?
No product makes you compliant on its own. Self-hosting gives you control of data location and handling, which you can align with your legal and regulatory obligations.
Can we use a hosting provider rather than our own hardware?
Yes. Choose any provider and region that meets your requirements.
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ExploreKeep your remote support data under your jurisdiction
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