Machines are not the meter
Business and Enterprise include unlimited Remote Access machines. Standard includes up to 1,000.
Solutions
Remote Support Pricing That Does Not Grow With Every Device
Per-device pricing turns every new laptop, server and customer into a new cost. SimpleHelp licenses the sessions you use at the same time, so you can add machines without adding to the bill.
How session-based licensing works
SimpleHelp is licensed by simultaneous sessions. A session is one active connection between a technician and a remote machine. You can install the Remote Access Service on many machines and have many technicians, and you only need enough sessions for the connections running at the same time.
Predictable costs as you grow
Size your licence for how your team works, not for how many devices you look after.
Technicians share sessions
Any number of technicians can share your session pool, so part-time and occasional technicians do not need their own licence.
Grow when you need to
Add sessions or move to a higher edition at any time as your team grows.
Optional extras, priced clearly
Cyana AI is an optional add-on priced per machine, so you only pay for it where you use it.
Growing from 200 to 2,000 machines
An MSP takes on several new customers, increasing its managed estate tenfold. Its technicians still work on a similar number of machines at once, so its SimpleHelp licence needs only a modest increase in sessions, rather than a per-device bill that rises with every endpoint.
Make the trial match your real work
Start with a few test devices and a workflow your team knows well.
- Count how many remote connections your team typically has open at once.
- Compare that with the number of devices you manage.
- Use the free trial to see real session usage.
Your questions, answered
What counts as a session?
A session is one active connection between a technician and a remote machine. A technician with two live sessions uses two; five technicians with one each use five.
Are there limits on machines?
Standard includes up to 1,000 Remote Access machines. Business and Enterprise include unlimited Remote Access machines.
Is anything priced per device?
The optional Cyana AI add-on is priced per machine. Core remote support and access are licensed by session.
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ExploreRemote Support Without a Subscription
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ExplorePay for connections, not endpoints
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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