Ports vs Protocols
​A general discussion about the relationship between ports and protocols, and how they relate to SimpleHelp.

Notes and Notifications
Utilising the notes features in the Access tab to alert technicians when they start sessions to particular machines.

Wake on LAN
​Details about how SimpleHelp is able to remotely wake up sleeping machines.

Raspberry Pi Hosting a SimpleHelp Server
​When we received our Raspberry Pi, the first thing we did was make a video of it running SimpleHelp.

Restricting Technician Accounts
​An overview about how technician accounts can be restricted to use a subset of the SimpleHelp features.

Managing Customers in SimpleHelp
​A guide detailing how invitations allow you to create preconfigured customer support sessions.

Port Forwarding
​A discussion about the motivations between introducing port forwarding into SimpleHelp.

Speed in Remote Desktop Applications
​An experience we had diagnosing and fixing a customer who reported a slow remote desktop session.