What's New in SimpleHelp 4.1

For a detailed list of changes in all our releases check out Release News.
It isn’t often that a software company gets to rework the foundations of its products. Development is often iterative with new features attracting new sales. There often isn’t enough time to go back and rework things, and drastic foundational changes are often painful to complete.
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We took the tough decision 8 months ago to defer future feature work and focus on reworking how SimpleHelp is deployed. Our design goals were:
  • Simplicity – software should be easy to start using. No painful installers, browser plugins, or other complexity.
  • Robustness – independent from any system or environment dependencies. It shouldn’t care whether you’ve upgraded this or uninstalled that.
  • Updating – software that can manage itself, update when it needs to, recover when it fails.
The great news is that we believe we have achieved them. We’re so happy with what we have produced that we are in the process of bundling it up as its own product so others can enjoy these benefits too.

​What does this mean for SimpleHelp?

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What does this mean for SimpleHelp?Good things and we think you will love it. SimpleHelp 4.1 is completely reworked to take advantage of these new foundations. It means trouble free on-demand support sessions: no fiddling with browsers, plugins, Java or anything else. It means robust remote access sessions: no dependencies on anything!

For example, here is a screenshot of our new customer application launch page below. One button – click and run. That is it.

Why is this important?

It isn’t just about remote support. With stability comes the opportunity to implement some very interesting features:
  • Wouldn’t it be great to design tasks to execute on the machines?
  • What if these tasks could be simple scripts, or complicated workflows?
  • What about monitoring results? Gathering metrics? Reporting? Alerting.
All of these are now not only achievable, but dare we say it, almost done! With good foundations we can easily build great software in the future. For now, we’d love to hear what you think.