Remote Support Software by SimpleHelp
  • USES
    • Remote Support
    • Remote Access
    • Remote Work
    • Remote Monitoring and Management
    • Remote Presentation
    • Service Provider
  • TIERS
    • Standard
    • Business
    • Enterprise
  • PRICING
    • Pricing
    • Add Sessions or Features
    • Extend Support
  • SUPPORT
    • Downloads
    • Getting Started
    • Guides
    • Community
    • Support Tickets
  • CONTACT
  • ACCOUNT

Installing SimpleHelp on OS X

When installing on Mac OS X you will need to use the Terminal app to run commands.  This is available in the Utilities folder under the Applications folder.

Set up Java

Your first step should be to check Java is installed and working.  In the terminal you should run:

	java -version
OS X may then prompt you to install Java which you should accept.  Once installed if you again run the above command you should see a version printout indicating that Java is installed and working.

Download, Extract and Install

Next you should download the Other Systems archive from our download page and extract the zip into the folder where you would like to install SimpleHelp. 

On Mac OS systems we recommend installing to the /Applications folder.  To do this you can open the folder, copy the zip file into it then double-click it to extract.  This will produce a SimpleHelp folder.

You can run the following commands in Terminal to launch your SimpleHelp server:

	cd /Applications/SimpleHelp
	sh serverstart.sh
And the following commands to stop it:

	cd /Applications/SimpleHelp
	sh serverstop.sh
As your SimpleHelp server runs it will print out some startup information and then print out a set of web addresses that you can use to connect from various locations, for example:

	(to connect from a machine across the internet)
	http://1.2.3.4:888/
	(to connect from a machine on the same network)
	http://1.2.3.4:888/
	(to connect from this machine)
	http://1.2.3.4:888/
Open a browser to the relevant address and you will see the Welcome page.  From here you can download and install the Technician client to use and configure your server.
Picture

Daemon Setup (Optional)

To configure your SimpleHelp server to automatically start when your Linux computer is rebooted, please see this document.
Picture

 About    Contact    Legal    Privacy    Cookies

WebEx Alternative  -  LogMeIn Rescue Alternative  -  RapidAssist Alternative  -  Citrix GoToAssist Alternative  -  Bomgar Alternative  -  ScreenConnect Alternative  -  TeamViewer Alternative  -  Symantec PCAnywhere Alternative  -  Altiris Remote Control Alternative  -  IT Support Software  -  Remote Control Software  -  Virtual Classroom Software  -  Remote Desktop Software
  • Home
  • Account
    • Login
    • Reset
    • Verify
  • Pricing
    • License FAQ
    • Upgrading
    • Updating
    • Pay
    • Purchase
    • SimpleHelp 5.0 Pricing Transitions
  • Support
    • Downloads
    • Release News
    • Getting Started >
      • SimpleSetup
      • Manual Setup
    • License Details
    • Keep In Touch
    • Support Tickets
    • SimpleHelp 5.0 Beta
    • SimpleHelp 5.1 Beta
    • SimpleHelp 5.2 Beta
  • Contact
  • Miscellaneous
    • About
    • Legal
    • License Terms and Conditions
    • Cookie Policy
    • Privacy Policy
  • 404
  • NetX Strategic Partnership
  • Enterprise Datasheets