Support and management together
Go from a live alert to a remote session, then deploy a fix across a machine group. Unattended access, monitoring, scripting and support live in the same platform.
All comparisons
Remote Support Software Comparison
Solve the issue. Then improve the whole fleet.
SimpleHelp gives your team more than a remote desktop connection. Bring on-demand support, unattended access, monitoring and scripting together on a server you control, with concurrent sessions shared across your technicians.
A better connection is just the start
The most valuable support tool helps before, during and after the session. SimpleHelp lets you see machine health, investigate an alert, connect to the user and deploy a fix across similar devices without leaving your support platform.
Your server. Your decisions.
Run SimpleHelp on your infrastructure or in your chosen cloud. Choose the server location, access policies and update timing that work for your organisation.
Grow your reach, keep your licence
Share concurrent sessions across any number of technicians. Add Business managed devices without increasing the core licence cost at the same session capacity.
Put Cyana AI to work
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
What to look for, and what SimpleHelp delivers
| Priority | SimpleHelp approach | What it means for your team |
|---|---|---|
| On-demand help | A user starts a support session when they need assistance. | Help customers quickly, then keep the tools and context needed to finish the job. |
| Unattended access | Technicians connect to installed agents when no user is present. | Support machines and monitor their health from the same platform. |
| Proactive support | Monitoring and alerts identify problems before the next support call. | Investigate, run a tool or open a session from one workflow. |
| Deployment control | Your server runs on your infrastructure or chosen cloud. | Choose where your support environment lives and when it is updated. |
| Shared capacity | Your team shares licensed concurrent connections. | Equip any number of technicians and buy capacity for peak demand. |
Compare the alternatives
See how SimpleHelp compares with the products on your shortlist.
SimpleHelp vs TeamViewer
Shared session capacity and your own support server.
Compare →SimpleHelp vs ScreenConnect
Remote support and RMM together in one deployment.
Compare →SimpleHelp vs AnyDesk
Go from remote desktop to proactive support.
Compare →SimpleHelp vs Splashtop
Combine connections, monitoring and fleet tools.
Compare →SimpleHelp vs BeyondTrust
Control your deployment with clear session pricing.
Compare →SimpleHelp vs RustDesk
Keep self-hosting and add a complete support workflow.
Compare →Buy capacity. Give the whole team access.
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase.
Any number of technicians share your concurrent sessions. Business includes unlimited managed devices at the same licensed session capacity.
Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
USD. Purchase prices reflect the announced new pricing. Explore editions and licence terms.
Your questions, answered
What should I compare in remote support software?
Start with the complete workflow: how users request help, how technicians reach unattended devices, what they can see before connecting and how they deploy a fix. Then compare deployment control and the cost of supporting your team and device fleet.
Does SimpleHelp include unattended access?
Yes. SimpleHelp combines on-demand support and unattended access with monitoring, alerts and scripting. Business supports unlimited managed devices at the same licensed concurrent session capacity.
What can Cyana AI do?
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Can I try SimpleHelp before switching?
Yes. Evaluate every feature free for 30 days. Use your own machines and technicians to test remote support, monitoring and management together.
Bring your whole support workflow together
Evaluate every feature free for 30 days with your own machines and technicians.
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