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Compare

SimpleHelp vs  

ScreenConnect

SimpleHelp is a self-hosted remote support and RMM platform licensed per concurrent session (Business $200/year, Enterprise $400/year). ConnectWise ScreenConnect is remote support software priced per concurrent technician — One $30, Standard $45, Premium $55 per month billed annually — with cloud and on-premise options. Choose ScreenConnect for the ConnectWise ecosystem; choose SimpleHelp for support and RMM in one license.

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Quick Take

Choose SimpleHelp if you want

  • one SimpleHelp server for support, access, monitoring, alerts, and scripting
  • a customer-controlled deployment model
  • session-based core licensing
  • endpoint management built into the same platform as remote support
  • AI-assisted fleet investigation through Cyana

Choose

ScreenConnect

if you want

  • ConnectWise account workflows and integrations
  • remote support and remote access inside the ConnectWise ecosystem
  • a support tool aligned with existing ConnectWise PSA or MSP operations
  • access to the wider ConnectWise product family

Two very different pricing models

SimpleHelp and ScreenConnect both charge per concurrent session, not per named user, but the price per session is very different. SimpleHelp Business starts at $200 per session per year and includes monitoring, alerts, scripting and mass deployment. ScreenConnect Standard costs $540 per concurrent technician per year and covers remote support only. For a team that needs ten technicians connected at once:

SIMPLEHELP — 10 TECHNICIAN SESSIONS
$2000
/ year

10 Business sessions × $200/year. All ten technicians share them — the bill stays flat as your team and fleet grow.

SCREENCONNECT — 10 TECHNICIAN SEATS
$5,500
/ year

10 Standard seats × $55/year - remote support only, with no monitoring, alerts or scripting included.

Prices as of August 2026, from public vendor materials. ScreenConnect Standard is billed annually at $45 per month per concurrent technician. Getting monitoring, alerts and scripting means adding a separate ConnectWise RMM product on top, while SimpleHelp includes them in the price above.

SimpleHelp vs

ScreenConnect

at a Glance

Area
SimpleHelp
ScreenConnect
Primary fit

Support and RMM in one SimpleHelp platform

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Remote support and remote access in the ConnectWise ecosystem

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Deployment

Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud

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Cloud-hosted, with an on-premise option

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Self-hosted option

Yes

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Yes — on-premise available

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Pricing (as of July 2026)

Subscription per concurrent session: Business $200/year, Enterprise $400/year; Cyana AI $1 per machine per month

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Per concurrent technician, billed annually: One $30/month (1 session, 10 unattended agents), Standard $45/month, Premium $55/month

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Free Trial

Yes — 30 days, all features

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Yes

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RMM Workflow

Monitoring, alerts, scripting, mass deployment, and service provider tools inside SimpleHelp

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Works alongside broader ConnectWise capabilities

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MSP Fit

Strong for MSPs that want one server, one agent, and direct control

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Strong for MSPs standardized on ConnectWise

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AI

Cyana AI: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM

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ConnectWise ecosystem capabilities vary by product

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What Makes SimpleHelp Different

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All-in-One Platform

Remote support, unattended access, monitoring, alerts, scripting, and mass deployment live in the same SimpleHelp platform.

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Self-Hosted Security

The SimpleHelp server runs under your operational control, and SimpleHelp v6 was independently code reviewed by Agile Information Security.

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Better Value

A SimpleHelp Business session is $200 per year — less than half a ScreenConnect Standard seat at $540 per year — and includes the full RMM layer of monitoring, alerts, scripting, and mass deployment.

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Connected Automation

An alert can become a support session, script run, or tool execution without moving between separate systems.

Where

ScreenConnect

Is Strongest

ScreenConnect is strongest when the ConnectWise ecosystem is already the center of operations.

  • It fits naturally for MSPs that already use ConnectWise PSA or related tools.
  • It is a mature remote support product with strong support workflow recognition, including Backstage for working on a machine without interrupting the user.
  • Unlike most cloud competitors, ScreenConnect also offers an on-premise deployment option.
  • Teams already trained on ConnectWise may value continuity more than changing platforms, and buyers who only need a remote support layer may not need a broader SimpleHelp deployment.

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Trial Checklist

When comparing SimpleHelp with ScreenConnect, test the connected workflow:

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connect to an attended user
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connect to an unattended machine
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create a monitoring alert
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run a tool in session and outside a session
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deploy a script to a small machine group
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review the audit trail for technician activity
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check whether the wider ConnectWise stack is needed for the same work

FAQ

Is SimpleHelp built for MSPs?
Should we choose SimpleHelp if we already use ConnectWise?
Does SimpleHelp include RMM?
Does SimpleHelp include AI?

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