SimpleHelp combines remote support and RMM on a server you control, with concurrent sessions shared by any number of technicians. Standard costs $140 per session to purchase. Business costs $200 per session to purchase, including the first year of support and upgrades; subsequent support renewal starts at $200 per session per year. Enterprise is $400 per session per year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month).
ConnectWise ScreenConnect is remote support software priced per concurrent technician with cloud and on-premise options.
Example: ten technicians sharing one active remote connection at a time. SimpleHelp licenses concurrent connections, so you buy the capacity you need rather than a seat for every technician. Product features and capacity limits differ; match these to your workflow.
$200 / session purchase
Purchase price for one concurrent connection shared by ten technicians. First year includes support and upgrades; subsequent support renewal starts at $200/year. Add sessions to match peak simultaneous connections. Hosting and optional add-ons are separate.
$564 / year
One concurrent technician at $47/month billed annually, with up to three simultaneous sessions per technician. This is more connection capacity than the single SimpleHelp session shown; match actual usage when comparing.
USD. SimpleHelp purchase prices reflect the announced new pricing: Standard $140 per session and Business $200 per session. Renewal costs are shown separately. Competitor annual subscriptions, features, taxes, promotions and regional pricing may differ; confirm the current vendor quote.
Sources: SimpleHelp pricing and licence terms; vendor pricing. Checked 29 October 2026.
| Area | SimpleHelp | ScreenConnect |
|---|---|---|
| Primary fit | Support and RMM in one SimpleHelp platform | Remote support and remote access in the ConnectWise ecosystem |
| Deployment | Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud | Cloud-hosted, with an on-premise option |
| Self-hosted option | Yes | Yes — on-premise available |
| Licensing and pricing | Shared concurrent sessions. Standard purchase: $140/session. Business purchase: $200/session including first-year support and upgrades; subsequent support renewal from $200/year. Enterprise: $400/session/year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month). | Annual billing: One $30/month; Standard $47/month per concurrent technician with up to three sessions; Premium $57/month per concurrent technician with up to ten sessions. |
| Free Trial | Yes — 30 days, all features | Yes |
| RMM Workflow | Monitoring, alerts, scripting, mass deployment, and service provider tools inside SimpleHelp | Works alongside broader ConnectWise capabilities |
| MSP Fit | Strong for MSPs that want one server, one agent, and direct control | Strong for MSPs standardized on ConnectWise |
| AI | Cyana AI: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM | ConnectWise ecosystem capabilities vary by product |
Remote support, unattended access, monitoring, alerts, scripting, and mass deployment live in the same SimpleHelp platform.
Host SimpleHelp on your own infrastructure or in your chosen cloud. Keep control of server location, access policies and update timing, and align support with your privacy requirements. SimpleHelp v6 was independently code reviewed by Agile Information Security.
Buy support capacity for the simultaneous connections you need. At the same licensed session capacity, adding technicians or Business managed devices does not increase the core licence cost.
Evaluate every feature free for 30 days with your own support workflows. Try Cyana AI to investigate issues, deploy fixes across multiple machines, and get diagnostic assistance inside remote sessions, with technician approval before actions run.
ScreenConnect is strongest when the ConnectWise ecosystem is already the center of operations.
When comparing SimpleHelp with ScreenConnect, test the connected workflow:
Yes. SimpleHelp includes service provider workflows, unattended access, monitoring, alerts, scripting, mass deployment, and customer access controls that are useful for MSP environments.
If your operations are heavily built around the ConnectWise stack, compare integrations carefully. SimpleHelp is strongest when you want remote support and RMM workflows to live inside one SimpleHelp deployment.
Yes. SimpleHelp includes RMM capabilities such as monitoring, alerts, scheduled tool runs, mass toolbox, mass deployment, and service provider workflows.
Cyana is the SimpleHelp AI add-on for natural language endpoint investigation and action planning with technician approval and audit controls.
Run SimpleHelp with your own machines, technicians, and support workflow. Every feature, free for 30 days.
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