Powerful remote support. Your infrastructure. Clear pricing.
Give your technicians remote support, unattended access and proactive management in one platform you control. SimpleHelp combines practical support tools with shared session licensing, so you can equip the whole team and keep your costs easy to understand.
This comparison focuses on BeyondTrust Remote Support. SimpleHelp brings secure support and everyday RMM together, with public purchase pricing and the freedom to deploy on your own infrastructure or in your chosen cloud.
BeyondTrust Remote Support offers attended and unattended support, credential injection and enterprise integrations. It can run in BeyondTrust’s cloud or on a physical or virtual B Series Appliance.
Plan your support capacity from a published session price. SimpleHelp lets any number of technicians share the concurrent sessions you buy.
$200 / session purchase
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Any number of technicians share your sessions; Business includes unlimited managed devices.
Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Custom quote
BeyondTrust supplies Remote Support pricing through its sales team. Its public pricing page does not list a standard purchase amount.
USD. SimpleHelp purchase prices reflect the announced new pricing. Support renewals are separate from the initial purchase. Vendor prices checked 29 October 2026.
Sources: SimpleHelp pricing; BeyondTrust Remote Support; BeyondTrust pricing; BeyondTrust deployment options.
| Area | SimpleHelp | BeyondTrust |
|---|---|---|
| Deployment | Your server, on your infrastructure or chosen cloud | BeyondTrust cloud or physical/virtual B Series Appliance |
| Licence pricing | Business purchase: $200 per concurrent session | Custom quote from BeyondTrust sales |
| Team access | Any number of technicians share your session capacity | Licence terms specified in the sales proposal |
| Remote support | On-demand support and unattended access | Attended and unattended support |
| Everyday RMM | Monitoring, alerts, scripting and remote tools together | Remote Support centres on secure support workflows |
| Access control | Set technician permissions and access policies on your server | Granular permissions and credential injection |
| AI assistance | Cyana: fleet diagnostics, fixes and in-session help; $2.40/machine/year | APIs for integrations with agentic AI workflows |
| Evaluation | Every feature free for 30 days | Demo and sales-led evaluation |
Go from a live alert to a remote session, then deploy a fix across a machine group. Unattended access, monitoring, scripting and support live in the same platform.
Run SimpleHelp on your infrastructure or in your chosen cloud. Choose the server location, access policies and update timing that work for your organisation.
Share concurrent sessions across any number of technicians. Add Business managed devices without increasing the core licence cost at the same session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Use your 30-day trial to work through a complete support workflow.
Yes. BeyondTrust Remote Support offers cloud and appliance deployment. SimpleHelp combines your choice of infrastructure with integrated monitoring, scripting, shared session licensing and published purchase prices.
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Concurrent sessions are shared by any number of technicians. Business supports unlimited managed devices at the same licensed session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Yes. Evaluate every feature free for 30 days. Use your own machines and technicians to test remote support, monitoring and management together.
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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