SimpleHelp combines remote support and RMM on a server you control, with concurrent sessions shared by any number of technicians. Standard costs $140 per session to purchase. Business costs $200 per session to purchase, including the first year of support and upgrades; subsequent support renewal starts at $200 per session per year. Enterprise is $400 per session per year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month).
TeamViewer is a cloud remote access ecosystem sold as annual subscriptions (Business, Premium, Corporate, Tensor).
Example: ten technicians sharing one active remote connection at a time. SimpleHelp licenses concurrent connections, so you buy the capacity you need rather than a seat for every technician. Product features and capacity limits differ; match these to your workflow.
$200 / session purchase
Purchase price for one concurrent connection shared by ten technicians. First year includes support and upgrades; subsequent support renewal starts at $200/year. Add sessions to match peak simultaneous connections. Hosting and optional add-ons are separate.
$1,450.80 / year
Equivalent to $120.90/month, excluding tax, at the published US quotation rate. Premium includes 15 licensed users, one concurrent connection and 300 managed devices. Regional pricing, promotions and additional channels may change the total.
USD. SimpleHelp purchase prices reflect the announced new pricing: Standard $140 per session and Business $200 per session. Renewal costs are shown separately. Competitor annual subscriptions, features, taxes, promotions and regional pricing may differ; confirm the current vendor quote.
Sources: SimpleHelp pricing and licence terms; TeamViewer US quotation. Checked 29 October 2026.
| Area | SimpleHelp | TeamViewer |
|---|---|---|
| Primary Fit | Remote support, unattended access, and RMM in one SimpleHelp platform | Remote access and support with a broader TeamViewer service ecosystem |
| Deployment | Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud | Cloud-managed account and service model |
| Self-hosted option | Yes | No — cloud-managed |
| Licensing and pricing | Shared concurrent sessions. Standard purchase: $140/session. Business purchase: $200/session including first-year support and upgrades; subsequent support renewal from $200/year. Enterprise: $400/session/year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month). | Annual subscriptions (Business, Premium, Corporate, Tensor), priced per plan with endpoint- and user-based add-ons |
| Free Trial | Yes — 30 days, all features | Free for personal use; trials vary by product |
| RMM Workflow | Monitoring, alerts, scripting, mass deployment, and management inside SimpleHelp | Remote management and DEX capabilities available through TeamViewer offerings |
| AI | Cyana AI: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM, with scope, approval, and audit controls | TeamViewer AI session summaries and fix recommendations, included in team plans |
| Best Buyer | IT teams and MSPs that want control, auditability, and one support-focused platform | Teams that want a familiar remote access ecosystem and cloud-managed services |
The same SimpleHelp deployment handles on-demand support, unattended access, monitoring, alerts, scripting, tools, and management.
Host SimpleHelp on your own infrastructure or in your chosen cloud. Keep control of server location, access policies and update timing, and align support with your privacy requirements. SimpleHelp v6 was independently code reviewed by Agile Information Security.
Buy support capacity for the simultaneous connections you need. At the same licensed session capacity, adding technicians or Business managed devices does not increase the core licence cost.
Evaluate every feature free for 30 days with your own support workflows. Try Cyana AI to investigate issues, deploy fixes across multiple machines, and get diagnostic assistance inside remote sessions, with technician approval before actions run.
TeamViewer is strongest when brand familiarity and cloud-managed remote access matter most.
When comparing SimpleHelp with TeamViewer, test the workflows that matter after the first connection succeeds:
Yes. SimpleHelp brings remote support, unattended access and endpoint management together. Choose your server location and access policies, share session capacity across your team, and evaluate all features free for 30 days.
Yes. SimpleHelp includes an unattended Remote Access service, alongside on-demand remote support sessions.
Yes. SimpleHelp includes live monitoring, tool execution, scripting workflows, alerts, scheduled tool runs, mass toolbox, and mass deployment features.
Host SimpleHelp on your own infrastructure or in your chosen cloud. Keep control of server location, access policies and update timing, and align support with your privacy requirements.
Run SimpleHelp with your own machines, technicians, and support workflow. Every feature, free for 30 days.
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