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Compare

SimpleHelp vs  

TeamViewer

SimpleHelp is a self-hosted remote support and RMM platform licensed per concurrent session (Business $200/year, Enterprise $400/year). TeamViewer is a cloud remote access ecosystem sold as annual subscriptions (Business, Premium, Corporate, Tensor). Choose SimpleHelp for capacity-based licensing, server control, and support plus RMM in one product; choose TeamViewer for a household-name cloud ecosystem.

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Quick Take

Choose SimpleHelp if you want

  • remote support and RMM in one platform
  • a SimpleHelp server that you control
  • session-based core licensing instead of a model build around every named user or every endpoint
  • unattended access, monitoring, alerts, scripting, and audit trails together
  • Cyana AI as an optional add-on for controlled natural language endpoint work

Choose

TeamViewer

if you want

  • a widely recognised remote access brand
  • cloud-managed remote connectivity
  • a broad TeamViewer product ecosystem
  • TeamViewer's DEX, remote management, and AI-assisted support features

Two very different pricing models

SimpleHelp charges per concurrent session, shared by any number of technicians — from $200 per session per year. TeamViewer charges per named license tier, capping both how many technicians can be added and how many can connect at once. For a team of ten technicians who rarely connect at the same moment:

SIMPLEHELP — 10 TECHNICIAN SESSIONS
$2000
/ year

10 Business sessions × $200/year. All ten technicians share them — the bill stays flat as your team and fleet grow.

TEAMVIEWER - 10 TECHNICIAN SEATS ON PREMIUM
~$1355
/ year

Up to 15 named users included, but only 1 concurrent connection and up to 300 devices

Prices as of August 2026, from public vendor materials. TeamViewer's Premium plan is cheaper here only because concurrency is nearly unused — add a second simultaneous session and you're paying for extra channels on top.

SimpleHelp vs

TeamViewer

at a Glance

Area
SimpleHelp
TeamViewer
Primary Fit

Remote support, unattended access, and RMM in one SimpleHelp platform

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Remote access and support with a broader TeamViewer service ecosystem

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Deployment

Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud

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Cloud-managed account and service model

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Self-hosted option

Yes

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No — cloud-managed

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Pricing (as of July 2026)

Subscription per concurrent session: Business $200/year, Enterprise $400/year; Cyana AI $1 per machine per month

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Annual subscriptions (Business, Premium, Corporate, Tensor), priced per plan with endpoint- and user-based add-ons

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Free Trial

Yes — 30 days, all features

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Free for personal use; trials vary by product

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RMM Workflow

Monitoring, alerts, scripting, mass deployment, and management inside SimpleHelp

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Remote management and DEX capabilities available through TeamViewer offerings

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AI

Cyana AI: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM, with scope, approval, and audit controls

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TeamViewer AI session summaries and fix recommendations, included in team plans

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Best Buyer

IT teams and MSPs that want control, auditability, and one support-focused platform

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Teams that want a familiar remote access ecosystem and cloud-managed services

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What Makes SimpleHelp Different

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All-in-One

The same SimpleHelp deployment handles on-demand support, unattended access, monitoring, alerts, scripting, tools, and management.

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Self-Hosted & Audited

The support server can run on infrastructure you control and scales to 100,000+ machines, and SimpleHelp v6 was independently code reviewed by Agile Information Security.

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Session-Based Pricing

Licensing is per simultaneous session — Business $200 per year — so any number of technicians and managed devices share the same support capacity, rather than paying per user or per device.

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MSP-Friendly

SimpleHelp is a good fit for MSPs and internal IT teams that want fewer products in the support path.

Where

TeamViewer

Is Strongest

TeamViewer is strongest when brand familiarity and cloud-managed remote access matter most.

  • End users often recognise the TeamViewer name
  • The product family is broad, including remote access, DEX, remote management, and AI-assisted support capabilities
  • Teams that want a vendor-managed cloud service can start quickly without running their own support server.
  • Large organisations may value TeamViewer's global footprint and established enterprise account model.

Trial Checklist

When comparing SimpleHelp with TeamViewer, test the workflows that matter after the first connection succeeds:

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Install a SimpleHelp server in the environment you would actually use
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Deploy unattended access to a small group of machines
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Test on-demand support with a non-technical user
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Create a monitoring alert and follow it through to technician action
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Run a script or tool across a selected machine group
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Compare how each product records sessions, actions, and technician activity
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Check licensing costs at your actual scale

FAQ

Is SimpleHelp a TeamViewer replacement?
Does SimpleHelp support unattended access?
Does SimpleHelp include monitoring and scripting?
Can SimpleHelp be self-hosted?

The fastest comparison is to try it

Run SimpleHelp with your own machines, technicians, and support workflow. Every feature, free for 30 days.

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