Go beyond remote access. Take control of your whole support workflow.
SimpleHelp brings remote support, monitoring and management together on your own server. Connect to a user, spot a problem across your fleet and deploy the fix from one platform, with concurrent sessions shared by your whole team.
Splashtop offers remote access, SOS support and endpoint management products. SimpleHelp gives IT teams and MSPs a direct route to integrated support and RMM: one deployment, shared session capacity and control over where it runs.
Splashtop SOS provides attended and unattended remote support. Endpoint management is available as an add-on, and Splashtop Enterprise offers an on-premises option.
Buy the support capacity your team uses, and bring monitoring and management with it. SimpleHelp Business combines shared sessions with unlimited managed devices.
$200 / session purchase
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Any number of technicians share your sessions; Business includes unlimited managed devices.
Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
From $259 / year
Annual subscription per concurrent technician: $259 with 10 managed computers or $399 with 300. Endpoint management is an additional product or add-on.
USD. SimpleHelp purchase prices reflect the announced new pricing. Support renewals are separate from the initial purchase. Vendor prices checked 29 October 2026.
Sources: SimpleHelp pricing; Splashtop plans and pricing.
| Area | SimpleHelp | Splashtop |
|---|---|---|
| Deployment | Your server, on your infrastructure or chosen cloud | SOS cloud service; on-premises option with Enterprise |
| Licensing | Concurrent sessions shared by any number of technicians | SOS annual subscription per concurrent technician |
| Unattended devices | Unlimited managed devices with Business | SOS options include 10 or 300 managed computers per licence |
| On-demand support | Included alongside unattended access | Included in SOS |
| Monitoring and alerts | Integrated with the same support platform | Available through endpoint management add-on |
| Scripting and tools | Run tools across selected machine groups | Endpoint management provides remediation capabilities |
| AI assistance | Cyana: fleet diagnostics, fixes and in-session help; $2.40/machine/year | Endpoint management and automation available in the wider product range |
| Getting started | Every feature free for 30 days | Free trial available |
Go from a live alert to a remote session, then deploy a fix across a machine group. Unattended access, monitoring, scripting and support live in the same platform.
Run SimpleHelp on your infrastructure or in your chosen cloud. Choose the server location, access policies and update timing that work for your organisation.
Share concurrent sessions across any number of technicians. Add Business managed devices without increasing the core licence cost at the same session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Use your 30-day trial to work through a complete support workflow.
Choose SimpleHelp to combine remote support and RMM on a server you control. Your team shares concurrent sessions, Business managed devices are unlimited, and monitoring and scripting sit alongside the remote session.
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Concurrent sessions are shared by any number of technicians. Business supports unlimited managed devices at the same licensed session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Yes. Evaluate every feature free for 30 days. Use your own machines and technicians to test remote support, monitoring and management together.
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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