Keep self-hosting. Add a complete support and management platform.
You already value control of your infrastructure. SimpleHelp takes that further with remote support, unattended access, live monitoring, alerts, scripting and Cyana AI in one commercial platform, backed by a team you can contact for support.
RustDesk gives you open source remote desktop with a self-hosted server option. SimpleHelp brings the wider support workflow into that same decision: find issues before users call, run tools across machines and connect when hands-on help is needed.
RustDesk offers a free open source server and paid Server Pro plans. Pro adds central administration such as a web console, address book and access controls; its Basic plan also includes OIDC and LDAP integration.
Compare what your support operation gets as well as the licence price. SimpleHelp Business brings remote access and proactive management together with unlimited technicians and managed devices at your licensed session capacity.
$200 / session purchase
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Any number of technicians share your sessions; Business includes unlimited managed devices.
Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
$286.56 / year
Equivalent to $23.88/month, billed annually, for 10 login users and 100 managed devices. RustDesk’s free open source server costs $0 in licence fees. Hosting is separate for both products.
USD. SimpleHelp purchase prices reflect the announced new pricing. Support renewals are separate from the initial purchase. Vendor prices checked 29 October 2026.
Sources: SimpleHelp pricing; RustDesk pricing; RustDesk self-hosting documentation; RustDesk client documentation.
| Area | SimpleHelp | RustDesk |
|---|---|---|
| Self-hosting | Run on your infrastructure or chosen cloud | Free OSS and paid Server Pro self-hosting |
| Remote desktop | On-demand support and unattended access | Remote desktop with attended and unattended use |
| Core licensing | Purchase concurrent sessions, shared by the team | Free OSS; Pro plans specify login users and devices |
| Managed devices | Unlimited with Business at the same session capacity | Pro Basic includes 100 managed devices |
| Monitoring and alerts | Live metrics and proactive alerts in the same platform | Product and Pro plans focus on remote desktop and administration |
| Fleet tools | Scripting, tools and mass deployment | Remote desktop and central client configuration |
| AI assistance | Cyana: diagnose issues, deploy fleet fixes and assist in sessions | Remote desktop is the core product focus |
| Support | First year of support and upgrades included with purchase | Community support for OSS; email support for Pro |
Go from a live alert to a remote session, then deploy a fix across a machine group. Unattended access, monitoring, scripting and support live in the same platform.
Run SimpleHelp on your infrastructure or in your chosen cloud. Choose the server location, access policies and update timing that work for your organisation.
Share concurrent sessions across any number of technicians. Add Business managed devices without increasing the core licence cost at the same session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Use your 30-day trial to work through a complete support workflow.
SimpleHelp gives your team a complete support and RMM workflow in one deployment. Monitoring, alerts, scripting, remote tools and Cyana AI help technicians identify and fix issues across machines, alongside the remote desktop connection.
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Concurrent sessions are shared by any number of technicians. Business supports unlimited managed devices at the same licensed session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Yes. Evaluate every feature free for 30 days. Use your own machines and technicians to test remote support, monitoring and management together.
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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