SimpleHelp 4.3 Beta

Try out the upcoming release of SimpleHelp 4.3, with new toolbox, alerting and RDP features.
This is prerelease software and is not production ready.
SimpleHelp 4.3 includes a range of improvements and enhancements over earlier versions of SimpleHelp. The main additions include toolbox actions that can be run remotely, alerting over monitoring information, and the ability to connect to RDP sessions.
  • Toolbox - SimpleHelp now allows technicians to create toolbox actions which are commands that can be executed on a remote machine from within a session, or through the Access tab. Toolbox actions can include file resources which will be copied to the remote machine before being executed, allowing the technician to easily automate common tasks like batch installations or updates.
  • Alerting - The new Alerts tab now allows technicians to receive notifications, or take action, based on changes to monitoring data returned by remote access services. With alerts you can proactively be notified when problems are about to occur over all your machines without needing to check them manually.
  • RDP Sessions - The Alerts tab now displays a list of RDP sessions that are currently active on a remote machine. Technicians can connect to any active RDP session, or can continue to connect to the console session as before.

Download SimpleHelp 4.3 Beta 5

11 November 2015 - 20151111-204049

Microsoft Windows

Windows 2000 and later except Itanium.

Linux

Ubuntu, Debian, CentOS, Fedora, RHEL, etc.

Mac OS X and Others

Mac OS X / Solaris / AIX and others
Beta 5 - 20151111-204049
  • A large number of bug fixes and stability improvements.
  • Toolboxes now support the synchronisation of folders rather than individual file resources.
Beta 4 - 20151008-192256
  • Added WiFi Signal reporting for remote access machines.
  • Added a notifications panel in the technician console.
  • Fixed an issue where alerts were triggering even once they have been deleted.
  • Fixed an issue where the remote access service may take a few minutes to register once a network connection is restored.
  • Fixed an issue where audible prompts were not working for new chat messages.
  • Fixed a monitor where individual screen selection was not working correctly.
  • Fixed an issue that may prevent screen capture from working correctly on Windows.
Beta 3 - 20150928-113805
  • Clean up the technician console main layout, and promoted toolboxes our of the preferences tab.
  • Two tier authentication can now be bypassed on previously authenticated technician machines.
  • Fixed an issue where the mouse pointer may be incorrectly positioned on Windows.
  • Fixed an issue that would prevent the server from starting after a clean installation.
  • Fixed an issue where the duration of a session logged via the logging framework was incorrect.
  • Fixed an issue where new sessions may connect to the wrong terminal services session.
  • Addresses an issue where the remote access service might create many Remote Access processes.
Beta 2 - 20150908-172326
  • Further improvements to fix sessions not persisted correctly in the History tab.
  • Fixed an issue where it may not be possible to edit created toolbox items.
Beta 2 - 20150907-165438
  • Addresses an issue preventing the immediate saving of new technician passwords.
  • Added initial Toolbox sharing support.
Beta 2 - Beta 2 - 20150902-112822
  • Addresses an issue where the History tab is no longer populated.
Beta 2 - 20150807-171205
  • A range of bug fixes and stability improvements.

Beta 1 - 20150714-193811
  • Vastly improved session startup time.
  • Fixed an issue that caused diagnostics metrics to fail to load.
  • Fixed a range of presentation issues.
Beta 1 - 20150710-094526
  • Fixed an issue that resulted in a technician console freeze on the addition of a new alert trigger.
Beta 1 - 20150709-093853
  • Fixed an issue causing some buttons to not render properly when using the Access tab on Windows.