Support and management together
Go from a live alert to a remote session, then deploy a fix across a machine group. Unattended access, monitoring, scripting and support live in the same platform.
All comparisons
RMM Software Comparison
Grow your managed fleet. Keep control of your costs.
SimpleHelp combines live monitoring, alerts, scripting, remote tools and support on a server you control. Business licensing gives you unlimited managed devices, with concurrent sessions shared by any number of technicians.
Build proactive management around the way your team works
Your device count can grow much faster than the number of remote sessions your team needs. SimpleHelp keeps core Business licensing tied to concurrent session capacity, so you can extend monitoring and management across your fleet without a rising core per-device licence bill.
Your server. Your decisions.
Run SimpleHelp on your infrastructure or in your chosen cloud. Choose the server location, access policies and update timing that work for your organisation.
Grow your reach, keep your licence
Share concurrent sessions across any number of technicians. Add Business managed devices without increasing the core licence cost at the same session capacity.
Put Cyana AI to work
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
What to look for, and what SimpleHelp delivers
| Priority | SimpleHelp approach | What it means for your team |
|---|---|---|
| Monitoring and alerts | See live device metrics and create alerts around the conditions that matter. | Find issues early and move straight into investigation. |
| Scripting and tools | Run scripts and deploy tools across selected machine groups. | Apply a repeatable fix across multiple endpoints. |
| Integrated remote support | On-demand and unattended support alongside device management. | Connect when needed without changing support platforms. |
| Session-based licensing | Buy concurrent sessions; Business includes unlimited managed devices. | Expand core management coverage at the same licensed session cost. |
| Your own server | Choose your infrastructure, cloud and server location. | Keep control of deployment, access policies and update timing. |
| Cyana AI | Diagnose issues, deploy fleet fixes and assist technicians in sessions. | Turn plain English into practical endpoint work, with your choice of model. |
Compare the alternatives
See how SimpleHelp compares with the products on your shortlist.
SimpleHelp vs NinjaOne
Session-based licensing versus per-endpoint cloud management.
Compare →SimpleHelp vs Datto RMM
Your own support and management server with shared sessions.
Compare →SimpleHelp vs Atera
Shared session capacity versus per-technician subscriptions.
Compare →SimpleHelp vs LogMeIn Resolve
Unlimited Business managed devices versus endpoint subscriptions.
Compare →Buy capacity. Give the whole team access.
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase.
Any number of technicians share your concurrent sessions. Business includes unlimited managed devices at the same licensed session capacity.
Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
USD. Purchase prices reflect the announced new pricing. Explore editions and licence terms.
Your questions, answered
Is SimpleHelp an RMM platform?
Yes. SimpleHelp combines remote monitoring and management with remote support. Live metrics, alerts, scripting, remote tools and mass deployment work alongside unattended access and on-demand sessions.
Does adding devices increase my SimpleHelp Business licence cost?
Business includes unlimited managed devices. At the same concurrent session capacity, adding technicians or managed devices does not increase the core licence cost. Cyana AI is an optional add-on priced separately per machine.
How does SimpleHelp licensing work?
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Concurrent sessions are shared by any number of technicians. Business supports unlimited managed devices at the same licensed session capacity.
What can Cyana AI do?
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Can I try SimpleHelp before switching?
Yes. Evaluate every feature free for 30 days. Use your own machines and technicians to test remote support, monitoring and management together.
Make proactive support your everyday workflow
Evaluate every feature free for 30 days with your own machines and technicians.
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