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Compare

SimpleHelp vs  

Atera

Quick answer: SimpleHelp is a self-hosted remote support and RMM platform licensed per concurrent session (Business $200/year, Enterprise $400/year), plus Cyana AI at $1 per machine per month. Atera is a cloud IT management platform priced per technician with unlimited devices — MSP plans from $129 per technician per month billed annually. Choose SimpleHelp when technicians share support capacity and you want server control; choose Atera for ticketing and PSA in the same product.

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Quick Take

Choose SimpleHelp if you want

  • Remote support and RMM in one customer-controlled platform
  • Session-based licensing shared by the whole team
  • A support-first workflow rather than a ticketing-first workflow
  • Direct control over server location, access, and update timing
  • Cyana AI as an optional add-on, with your choice of LLM

Choose

Atera

if you want

  • RMM plus ticketing and service desk in one cloud platform
  • Per-technician pricing with unlimited devices
  • Built-in patching, reporting, billing, and contracts
  • Atera's AI Copilot and autonomous IT positiong

Two very different pricing models

Atera charges per technician — from $129 per technician per month for MSPs, billed annually. SimpleHelp charges per simultaneous session, shared by any number of technicians. For a team of ten technicians who rarely connect at the same moment:

SIMPLEHELP — 10 TECHNICIAN SESSIONS
$2000
/ year

10 Business sessions × $200/year. All ten technicians share them — the bill stays flat as your team and fleet grow.

ATERA — 10 TECHNICIAN SEATS
$15,480
/ year

10 seats × $129/month billed annually — and the bill grows with every technician you hire.

Prices as of July 2026, from public vendor materials. Atera includes ticketing/PSA features SimpleHelp does not; compare against what your team actually uses.

SimpleHelp vs

Atera

at a Glance

Area
SimpleHelp
Atera
Primary Fit

Remote support and RMM with customer-controlled deployment

Full-stack IT management with RMM and service desk

Deployment

Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud

‍

Cloud platform

‍

Self-hosted option

Yes

No

Pricing (as of July 2026)

Business $200/year, Enterprise $400/year per concurrent session — shared by any number of technicians; Cyana AI $1 per machine per month

Per technician, unlimited devices — MSP plans from $129/month, IT department plans from $149/month, billed annually

Free trial

Yes — 30 days, all features

Yes — 30 days, no credit card

Remote support engine

Native to SimpleHelp, attended and unattended

Integrated third-party tools — Splashtop on all plans, AnyDesk on higher tiers

Ticketing and PSA

Not the center of SimpleHelp

Built into Atera's platform

AI

Cyana: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM, with technician approval

‍

AI Copilot included in every plan, plus autonomous AI agents

What Makes SimpleHelp Different

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Native remote support

Attended and unattended support across Windows, macOS, Linux, Android, and iOS — not delivered through bundled third-party remote access tools.

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Your server, reviewed code

Run the server on infrastructure you control. SimpleHelp v6 was independently code reviewed by Agile Information Security.

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No per-technician bill

Sessions are shared. The bill does not grow with headcount, and there is no seat to buy when you hire.

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Controlled AI

Cyana ($1/machine/month) investigates and plans actions; nothing runs until a technician approves, with a full audit trail.

Where

Atera

Is Strongest

  • RMM, ticketing, patching, reporting, billing, contracts, and service desk in one subscription
  • Per-technician pricing with unlimited devices suits many endpoints per technician
  • AI Copilot included in every plan; named to CRN's 2026 AI 100 list
  • Cloud delivery reduces infrastructure responsibility

Trial Checklist

When comparing SimpleHelp with Atera, test the workflow you actually need:

‍

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Support a user in a live session
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Connect to an unattended endpoint
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Create an alert and act on it
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Run a tool or script across selected machines
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Review audit history
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Decide whether ticketing and billing should be built in or handled by existing tools
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Compare per-technician pricing with session-based support capacity

FAQ

Is SimpleHelp priced per technician?
Does SimpleHelp include ticketing?
When is Atera the better fit?
When is SimpleHelp the better fit?

The fastest comparison is to try it

Run SimpleHelp with your own machines, technicians, and support workflow. Every feature, free for 30 days.

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