SimpleHelp combines remote support and RMM on a server you control, with concurrent sessions shared by any number of technicians. Standard costs $140 per session to purchase. Business costs $200 per session to purchase, including the first year of support and upgrades; subsequent support renewal starts at $200 per session per year. Enterprise is $400 per session per year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month).
Atera is a cloud IT management platform priced per technician with unlimited devices — MSP plans from $129 per technician per month billed annually.
Example: ten technicians sharing one active remote connection at a time. SimpleHelp licenses concurrent connections, so you buy the capacity you need rather than a seat for every technician. Product features and capacity limits differ; match these to your workflow.
$200 / session purchase
Purchase price for one concurrent connection shared by ten technicians. First year includes support and upgrades; subsequent support renewal starts at $200/year. Add sessions to match peak simultaneous connections. Hosting and optional add-ons are separate.
$15,480 / year
Ten Pro technician seats × $129/month, billed annually, with unlimited endpoints. Includes ticketing and other features; remote session allowances and platform support vary by tier.
USD. SimpleHelp purchase prices reflect the announced new pricing: Standard $140 per session and Business $200 per session. Renewal costs are shown separately. Competitor annual subscriptions, features, taxes, promotions and regional pricing may differ; confirm the current vendor quote.
Sources: SimpleHelp pricing and licence terms; vendor pricing. Checked 29 October 2026.
| Area | SimpleHelp | Atera |
|---|---|---|
| Primary Fit | Remote support and RMM with customer-controlled deployment | Full-stack IT management with RMM and service desk |
| Deployment | Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud | Cloud platform |
| Self-hosted option | Yes | No |
| Licensing and pricing | Shared concurrent sessions. Standard purchase: $140/session. Business purchase: $200/session including first-year support and upgrades; subsequent support renewal from $200/year. Enterprise: $400/session/year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month). | Per technician, unlimited devices — MSP plans from $129/month, IT department plans from $149/month, billed annually |
| Free trial | Yes — 30 days, all features | Yes — 30 days, no credit card |
| Remote support engine | Native to SimpleHelp, attended and unattended | Integrated third-party tools — Splashtop on all plans, AnyDesk on higher tiers |
| Ticketing and PSA | Not the center of SimpleHelp | Built into Atera's platform |
| AI | Cyana: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM, with technician approval | AI Copilot included in every plan, plus autonomous AI agents |
Attended and unattended support across Windows, macOS, Linux, Android, and iOS — not delivered through bundled third-party remote access tools.
Host SimpleHelp on your own infrastructure or in your chosen cloud. Keep control of server location, access policies and update timing, and align support with your privacy requirements. SimpleHelp v6 was independently code reviewed by Agile Information Security.
Buy support capacity for the simultaneous connections you need. At the same licensed session capacity, adding technicians or Business managed devices does not increase the core licence cost.
Evaluate every feature free for 30 days with your own support workflows. Try Cyana AI to investigate issues, deploy fixes across multiple machines, and get diagnostic assistance inside remote sessions, with technician approval before actions run.
When comparing SimpleHelp with Atera, test the workflow you actually need:
SimpleHelp core licensing is based on simultaneous connections shared by any number of technicians. Standard costs $140 per session to purchase. Business costs $200 per session to purchase, including the first year of support and upgrades; subsequent support renewal starts at $200/year. Enterprise is $400/session/year. Business has no per-managed-device core licence fee. Cyana AI is an optional add-on with separate pricing.
SimpleHelp is not a ticketing or PSA platform. It focuses on remote support, unattended access, monitoring, alerts, scripting, and endpoint management.
Atera may be the better fit when the buyer wants RMM, service desk, ticketing, patching, reporting, billing, contracts, and AI in one cloud platform.
SimpleHelp is a strong fit when you want remote support, unattended access, monitoring and scripting together, with a server you control and session capacity shared by your whole team. Keep your existing ticketing tools while bringing support and endpoint work into one platform.
Run SimpleHelp with your own machines, technicians, and support workflow. Every feature, free for 30 days.
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