Manage more machines without a growing core device bill.
SimpleHelp puts remote support, monitoring, alerts and scripting on a server you control. Business licensing lets you add managed devices and technicians while keeping the same core licence cost at the same concurrent session capacity.
LogMeIn Resolve, formerly GoTo Resolve, combines cloud endpoint management with support and service management. SimpleHelp gives you integrated support and RMM with a different foundation: your own server and a core licence based on concurrent sessions, rather than endpoint count.
Resolve combines remote access, RMM, automation and helpdesk features in a cloud platform. Its Advanced plan includes monitoring, Windows patch management, remote execution and one remote support licence.
SimpleHelp Business lets you expand managed device coverage without adding core per-device licence charges. Size your licence around the remote connections your team needs at once.
$200 / session purchase
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Any number of technicians share your sessions; Business includes unlimited managed devices.
Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
$749 / year
Advertised US annual price for 25 endpoints, displayed as approximately $2.50 per endpoint/month. Includes unlimited users and one remote support licence. Additional endpoints and add-ons increase the subscription total.
USD. SimpleHelp purchase prices reflect the announced new pricing. Support renewals are separate from the initial purchase. Vendor prices checked 29 October 2026.
Sources: SimpleHelp pricing; LogMeIn Resolve plans and pricing; LogMeIn Resolve product features.
| Area | SimpleHelp | LogMeIn Resolve |
|---|---|---|
| Deployment | Your infrastructure or chosen cloud | Vendor-managed cloud platform |
| Core licensing | Concurrent sessions shared across your team | Subscription plans based on endpoint coverage |
| Technicians | Any number of technicians | Unlimited users on listed plans |
| Managed devices | Unlimited with Business at the same session capacity | Plans start at a minimum of 25 endpoints |
| Monitoring and tools | Monitoring, alerts, scripts and mass deployment | RMM, remote execution and patching in Advanced |
| Remote support | On-demand and unattended access in the same platform | Unattended access; Advanced includes one support licence |
| AI assistance | Cyana diagnostics, fleet fixes and in-session help; choose your model | GoPilot AI insights, script generation and service workflows |
| Support workflow | Investigate alerts, run tools and connect from one platform | Cloud management with integrated helpdesk and asset management |
Go from a live alert to a remote session, then deploy a fix across a machine group. Unattended access, monitoring, scripting and support live in the same platform.
Run SimpleHelp on your infrastructure or in your chosen cloud. Choose the server location, access policies and update timing that work for your organisation.
Share concurrent sessions across any number of technicians. Add Business managed devices without increasing the core licence cost at the same session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Use your 30-day trial to work through a complete support workflow.
SimpleHelp gives you integrated support and management with control of your server and session-based core licensing. Business lets you expand your managed fleet without increasing the core licence cost at the same session capacity.
Business costs $200 per concurrent session to purchase, with the first year of support and upgrades included. Subsequent support renewal starts at $200 per session per year. Standard starts at $140 per session to purchase. Concurrent sessions are shared by any number of technicians. Business supports unlimited managed devices at the same licensed session capacity.
Cyana AI diagnoses issues, deploys fixes across your fleet and assists technicians inside remote sessions. Choose your AI model, including an on-premise LLM, with technician approval before actions run. Optional Cyana AI costs $2.40 per machine per year, equivalent to $0.20 per machine per month.
Yes. Evaluate every feature free for 30 days. Use your own machines and technicians to test remote support, monitoring and management together.
Put SimpleHelp to work with your own machines and technicians. Every feature, free for 30 days.
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