SimpleHelp combines remote support and RMM on a server you control, with concurrent sessions shared by any number of technicians. Standard costs $140 per session to purchase. Business costs $200 per session to purchase, including the first year of support and upgrades; subsequent support renewal starts at $200 per session per year. Enterprise is $400 per session per year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month).
NinjaOne is a cloud endpoint management platform with per-device pricing. SimpleHelp brings remote support and management together with direct control over your deployment and shared session capacity.
Example: ten technicians sharing one active remote connection at a time. SimpleHelp licenses concurrent connections, so you buy the capacity you need rather than a seat for every technician. Product features and capacity limits differ; match these to your workflow.
$200 / session purchase
Purchase price for one concurrent connection shared by ten technicians. First year includes support and upgrades; subsequent support renewal starts at $200/year. Add sessions to match peak simultaneous connections. Hosting and optional add-ons are separate.
$3.75 / device / month
Published rate at 50 or fewer endpoints; as low as $1.50/device/month at 10,000 endpoints. For example, 50 devices at $3.75/month equals $2,250/year. Commercial, non-FedRAMP instance only; pricing varies by region and products purchased. Confirm your endpoint count and required products with NinjaOne.
USD. SimpleHelp purchase prices reflect the announced new pricing: Standard $140 per session and Business $200 per session. Renewal costs are shown separately. Competitor annual subscriptions, features, taxes, promotions and regional pricing may differ; confirm the current vendor quote.
Sources: SimpleHelp pricing and licence terms; vendor pricing. Checked 29 October 2026.
| Area | SimpleHelp | NinjaOne |
|---|---|---|
| Primary Fit | Support-first RMM and remote access | Cloud endpoint management and RMM |
| Deployment | Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud | Cloud-only SaaS platform |
| Self-hosted option | Yes | No |
| Remote Support | Core workflow in SimpleHelp | NinjaOne Remote included; TeamViewer, Splashtop, and ScreenConnect integrations available |
| Monitoring and Alerts | Included in SimpleHelp | Core NinjaOne capability |
| Licensing and pricing | Shared concurrent sessions. Standard purchase: $140/session. Business purchase: $200/session including first-year support and upgrades; subsequent support renewal from $200/year. Enterprise: $400/session/year. Optional Cyana AI costs $2.40 per machine per year (equivalent to $0.20 per machine per month). | Quote-based, per endpoint per month — $1.50 to $3.75 depending on endpoint volume, per NinjaOne's pricing FAQ |
| Free Trial | Yes — 30 days, all features | Yes — 14 days |
| AI | Cyana AI: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM, with technician approval required before any action runs | NinjaOne automation and AI features vary by offering |
Remote support, unattended access, monitoring, alerts, scripting, tools, and mass deployment are part of the same SimpleHelp platform.
Host SimpleHelp on your own infrastructure or in your chosen cloud. Keep control of server location, access policies and update timing, and align support with your privacy requirements. SimpleHelp v6 was independently code reviewed by Agile Information Security.
Buy support capacity for the simultaneous connections you need. At the same licensed session capacity, adding technicians or Business managed devices does not increase the core licence cost.
Evaluate every feature free for 30 days with your own support workflows. Try Cyana AI to investigate issues, deploy fixes across multiple machines, and get diagnostic assistance inside remote sessions, with technician approval before actions run.
NinjaOne is strongest for teams that want a cloud endpoint management platform.
When comparing SimpleHelp with NinjaOne, test the support path rather than only dashboards:
SimpleHelp includes endpoint management workflows such as unattended access, live monitoring, alerts, scheduled tool runs, scripting, mass deployment, and audit history.
Yes. NinjaOne is a cloud endpoint management and RMM platform. SimpleHelp takes the opposite approach: a standalone server you deploy and control on your own infrastructure or in your own cloud instance.
Choose SimpleHelp when remote support, server control, session-based licensing, and one support-focused platform are more important than adopting a broader cloud endpoint management suite.
SimpleHelp includes scripting, scheduled tool runs, and automation workflows that can support maintenance tasks. If patch policy management is a primary buying requirement, compare patching requirements in detail during the trial.
Run SimpleHelp with your own machines, technicians, and support workflow. Every feature, free for 30 days.
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