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Compare

SimpleHelp vs  

NinjaOne

SimpleHelp is a self-hosted remote support and RMM platform licensed per concurrent session (Business $200/year, Enterprise $400/year), plus Cyana AI at $1 per machine per month. NinjaOne is a cloud-only endpoint management platform priced per endpoint (quote-based, $1.50–$3.75 per endpoint per month depending on volume). Choose SimpleHelp for server control and support-first workflows; choose NinjaOne for cloud-first endpoint operations at scale.

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Quick Take

Choose SimpleHelp if you want

  • remote support, unattended access, monitoring, alerts, and scripting in one support-focused platform
  • a customer-controlled SimpleHelp server
  • session-based core licensing
  • strong technician workflows for internal IT and MSPs
  • Cyana AI inside SimpleHelp for controlled natural language endpoint work

Choose

NinjaOne

if you want

  • cloud endpoint management as the center of the platform
  • broad RMM, patching, backup, ticketing, documentation, and endpoint automation workflows
  • NinjaOne's modern endpoint management ecosystem
  • a cloud-first operational model

Two very different pricing models

SimpleHelp charges per concurrent session, shared by any number of technicians and covering any number of managed machines. Sessions start at $200 per session per year. NinjaOne charges per managed device each month, so the cost rises with every endpoint you add, whatever the size of your team. For a team of ten technicians managing 1,000 machines:

SIMPLEHELP — 10 TECHNICIAN SESSIONS
$2000
/ year

10 Business sessions × $200/year. All ten technicians share them — the bill stays flat as your team and fleet grow.

NINJAONE — 1,000 MANAGED DEVICESv
~$24,000
/ year

1,000 devices × roughly $2 per device per month, and the bill rises with every machine you add.

Prices as of September 2026, from public vendor materials and third-party reports. NinjaOne doesn't publish a full price list, so its figure is an estimate based on reported rates at this fleet size. Backup, MDM and some security modules cost extra.

SimpleHelp vs

NinjaOne

at a Glance

Area
SimpleHelp
NinjaOne
Primary Fit

Support-first RMM and remote access

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Cloud endpoint management and RMM

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Deployment

Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud

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Cloud-only SaaS platform

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Self-hosted option

Yes

No

Remote Support

Core workflow in SimpleHelp

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NinjaOne Remote included; TeamViewer, Splashtop, and ScreenConnect integrations available

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Monitoring and Alerts

Included in SimpleHelp

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Core NinjaOne capability

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Pricing (as of July 2026)

Subscription per concurrent session: Business $200/year, Enterprise $400/year; Cyana AI add-on $1 per machine per month

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Quote-based, per endpoint per month — $1.50 to $3.75 depending on endpoint volume, per NinjaOne's pricing FAQ

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Free Trial

Yes — 30 days, all features

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Yes — 14 days

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AI

Cyana AI: natural language fleet work using Claude, Gemini, OpenAI, or an on-premise LLM, with technician approval required before any action runs

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NinjaOne automation and AI features vary by offering

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What Makes SimpleHelp Different

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One Platform

Remote support, unattended access, monitoring, alerts, scripting, tools, and mass deployment are part of the same SimpleHelp platform.

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Audited Security

The SimpleHelp server can run on infrastructure you control, and SimpleHelp v6 was independently code reviewed by Agile Information Security, which found no major security issues.

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Session Pricing

Core licensing is based around simultaneous sessions, not endpoint count — 1,000 managed machines with three shared Business sessions still costs $600 per year.

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Easy Evaluation

SimpleHelp is easy to evaluate alongside existing endpoint tools because the deployment is self-contained, and the Toolbox API can run any tool on any machine with a single API call.

Where

NinjaOne

Is Strongest

NinjaOne is strongest for teams that want a cloud endpoint management platform.

  • It has a broad endpoint management story with RMM, patching, backup, documentation, ticketing, remote access, and automation.
  • It is cloud-first, which reduces infrastructure responsibility for the customer.
  • NinjaOne Remote is included with the platform, and NinjaOne also offers unlimited support and free onboarding.
  • Buyers who want endpoint management as the primary console may prefer NinjaOne's product center.

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Trial Checklist

When comparing SimpleHelp with NinjaOne, test the support path rather than only dashboards:

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connect to an attended and unattended machine
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create an alert and follow it to technician action
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run a tool or script across a selected group
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test how audit history records support and management work
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compare infrastructure control and update timing
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try Cyana on a small, low-risk machine group
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price your real team size and peak concurrency on both plans

FAQ

Is SimpleHelp an endpoint management platform?
Is NinjaOne cloud-based?
What is the main reason to choose SimpleHelp?
Does SimpleHelp include patching?

The fastest comparison is to try it

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